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A man smiles and leans in to talk to two other men who are interviewing him. The photo is black and white with a blue tint.
News Archive

How Interview Questions are Changing in 2022

Fast Company interviewed NLI Global Head of Talent and Performance, Christy Pruitt-Haynes, for her thoughts on how employers will gage a potential employee’s ability to communicate in today’s new work environment.

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Blog

10 Years of Growth Mindset

In this video, we highlight some of the most powerful comments about growth mindset from our conversations at the 18th annual NeuroLeadership Summit.

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Blog

Why You’re Losing Your Diverse Hires

How do you integrate diversity and inclusion into your organization? To make sure your intent to be inclusive isn’t unintentionally exploitative, have a look at our guide to true inclusion.

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An illustration of a personal workspace on the beach in a dome. Within it are speakers surrounding a desk.
News Archive

Can Immersive Sound Save the Office?

As Surface exams the idea of immersive sound in the workplace, Dr. David Rock (Co-Founder and CEO of NeuroLeadership Institute) explains how to navigate the topic in a non-threatening way to employees.

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News Archive

The Parental Shame That Haunts Working Parents

The Neuroleadership Institute’s Christy Pruitt-Haynes steps forward in this Worklife article to explain how organizations and parents can work together to build more equitable, parent-friendly businesses. Read more here.

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Blog

Summit 2022: The Nitty Gritty of Forming Habits

What’s the best way to make new habits stick? To shed light on this complex question, we turned to Elliot Berkman, a psychologist at the University of Oregon and the associate managing director of the Center for Translational Neuroscience.

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Podcast

Your Brain At Work LIVE – S6:E11 – How Adopting a Growth Mindset Transformed Microsoft

In this Season 6 finale of Your Brain at Work LIVE, Priya Priyadarshini (General Manager, Employee Career and Development, Microsoft) joins us to share the amazing story of Microsoft’s Growth Mindset journey. Learn how leaders at Microsoft were able to create stronger connections between teams through the pandemic and how the organization’s growth mindset translated to bigger impacts on industries and the marketplace.

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Podcast

Your Brain At Work LIVE – S6:E10 – What We Get Wrong About Inclusion

Inclusion is more important now than ever before. In this episode, we dig into the neuroscience of inclusion with Linda Leonard (Global Diversity and Inclusion Lead, Bristol Myers Squibb). We discuss what we get wrong about inclusion and how we can use science to bring people together.
On this episode, Steve Miska, a retired US Army Colonel & Author shares his experience working with Iraqi interpreters during the war and the unexpected lessons on the value of compassion. Ultimately sharing stories that transcend the battlefield and translate directly into workplace leadership today.

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"Conventional wisdom will only get you conventional results. To stand out, you need to break the so-called rules and think outside the box."  In this article, Thomas Insights cites Dr. David Rock's Your Brain at Work as one of three books you should read to break the mold and stand out in your career. Read on to learn more.
News Archive

3 Books to Help You Break Out of the Mold in Your Career

“Conventional wisdom will only get you conventional results. To stand out, you need to break the so-called rules and think outside the box.”

 In this article, Thomas Insights cites Dr. David Rock’s Your Brain at Work as one of three books you should read to break the mold and stand out in your career. Read on to learn more.

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Blog

The NeuroLeadership Institute Wins Silver Stevie® in 2021 International Business Awards

The NeuroLeadership Institute won a Silver Stevie® Award in the “Conference & Meetings – Educational Event” category in the 18th Annual International Business Awards® for its Brain-Based Coaching program.

The International Business Awards is the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and nonprofit, large and small—are eligible to submit nominations. The 2021 IBAs received entries from organizations in 63 nations and territories.

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Blog

Best Of 2021: Hybrid Work

In this year-end content round-up, we compile our best advice on ways leaders can embrace hybrid work, and provide employees the autonomy they want to lead them to more productive and engaged outcomes.

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Blog

How to Stay Focused When the Finish Line Keeps Moving

As a society that thrives on completion, we often feel that as the finish line approaches, we become more desperate to get there. Research shows that thinking that way can undermine good habit formation. NLI’s Emma Sarro unpacks how we can make sense of this conundrum.

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While "the return to office" remains a murky and puzzling concept for many businesses, the need to manage employee expectations is apparent. Christy Pruitt-Haynes offers a perspective on how to do so at Pumble.
News Archive

How to balance FOTO and FOMO in hybrid work

While “the return to office” remains a murky and puzzling concept for many businesses, the need to manage employee expectations is apparent. Christy Pruitt-Haynes offers a perspective on how to do so at Pumble.

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Podcast

Your Brain At Work LIVE – S6:E09 – Compassion Wins at War and in the Office

Calls for empathetic leadership are on the rise in organizations. A new survey connects lack of empathy to the reason 54% of people recently quit their jobs. Empathy is a nuanced and often misunderstood term. When actually, compassion is what teams need. Compassion is when one’s desire to help becomes an impactful response. It’s the difference between telling someone you care and actually showing them.

On this episode, Steve Miska, a retired US Army Colonel & Author shares his experience working with Iraqi interpreters during the war and the unexpected lessons on the value of compassion. Ultimately sharing stories that transcend the battlefield and translate directly into workplace leadership today.

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An image depicting a pair of human hadns passing a flower toward the viewpoint. Featured image for an article titled "Stop telling managers to be empathetic. Do this instead."
News Archive

Stop telling managers to be empathetic. Try this instead.

David Rock, cofounder of the NeuroLeadership Institute, says when a leader is successful in recognizing a person in distress, taking perspective, and responding with meaningful action, the result is both people’s brains receive reward signals that trigger the release of brain candy (like oxytocin).

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Podcast

Your Brain At Work LIVE – S6:E08 – Power and Expectations: The Neuroscience of Group Dynamics

When people work together as a team, there are several “group dynamics” that determine how well they’re able to synergize, make decisions, and get things done. The factors that determine whether a team has a positive (or poor) group dynamic include power, relationships, status, fairness, the ability to put the interests of the group ahead of one’s own, and more.
How does your organization go through the process of team building? How are you being proactive in creating an inclusive environment that inspires team collaboration?
In this episode of Your Brain at Work, Dr. David Rock, Dr. Will Kalkhoff , and Dr. Joy VerPlanck will explore the science of group dynamics. We’ll examine the differences between status and power and analyze how leadership, group composition, expectations, and participation inequities that can impact decision-making and work outcomes.

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Podcast

Your Brain At Work LIVE – S6:E07 – The Great Realization: The High Cost of Exclusion

As offices continue to open up, a study, recently conducted by Future Forum, found that only 3% of Black professionals want to return to the office full-time. Looking deeper, this statistic is a reflection of the depth and breadth of microaggressions that occur in the workplace and the psychological harm Black professionals experience.

Which brings larger questions of this impact to light. What ramifications could this have on diversity of teams, innovation, and companies’ bottom lines moving forward? What should leaders do to address this alarming discovery?

In this episode, Dr. Brian Lowery, Dr. Michaela Simpson, and Janet Stovall will unpack this data and its relation to workplace culture and Black professionals’ sense of belonging at work. Tapping into the science of cognitive bias and lived experiences, they will share ways organizations can create more inclusive cultures in the era of hybrid work.

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Podcast

Your Brain At Work LIVE – S6:E06 – The Limits of Cognitive Capacity & Transforming How We Work

With the backdrop of an ongoing pandemic, monthly resignations hitting all-time highs, and mounting reports of job burnout – nearly everyone is feeling the pressure right now. Some organizations may react to this moment by “bearing down” and pushing people harder. However, this is a major driver of the problem in the first place.

Human cognitive capacity- at both the individual and organizational level, is a precious resource that must be respected. In order to create truly engaged and productive workplaces, leaders need to map to cognitive capacity, not work against it. 

In this episode, NLI’s very own Dr. Michaela Simpson and Dr. David Rock discuss the neuroscience of capacity, motivation, and bias to better understand our limitations and share ways leaders can drive engagement and performance, while turning down the risk of burnout.

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A figure holds up a mirror in an image advertising fast company's article on changing perceptions, including Dr. Michaela Simpson of the NeuroLeadership Institute.
News Archive

How to change someone’s perception of you

Whether it’s a past mistake, a misunderstanding, or simply getting off on the wrong foot, not everyone will have a high opinion of you. Unfortunately, that negative perception can impact your ability to work together, lead, or get ahead.

In this article cognitive scientists including NLI’s own Dr. Michaela Simpson come together to provide readers with tips on how to assess—and improve—relationships that start off badly.

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Blog

The Five Biggest Biases Holding Workers Back

If you have a brain, you have bias. Some biases create bigger blind spots for decision-making, however. We’re seeing that a lot now as organizations try to redefine work and the employer-employee relationship.

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Podcast

Your Brain At Work LIVE – S6:E05 – Managing Humans – The Neuroscience of Empathy

In recent weeks, we’ve examined the progression of the workplace as we know it. As organizations work to establish balance, combat burnout, and continue scaling toward the future, it has become increasingly clear it will take more than policies. Leaders are now being challenged to go beyond the surface and resonate with their employees on a human level.

Empathy is commonly used as a blanket term, but the neuroscience behind it reflects a multi-faceted structure of related emotions. So how do we process these feelings? What practical steps can we take to exercise them in both professional and personal spheres?

This week, Dr. Lisa Aziz-Zadeh of USC and Dr. David Rock discuss the neuroscience behind empathy and how to approach weaving it into the framework of organizational development during this new age of work.

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State of Discontent article title
Blog

The State of Discontent: A Look at Who’s Quitting and Why

People want–and expect– more from their relationship with work, whether it’s purpose, autonomy or status. As we navigate this new era of hybrid work, and look to understand what’s driving people to leave their jobs, we’re beginning to gain insight on a macro level of resignation trends. For one, the data show resignations have been on the rise for years now. Here’s an initial glimpse into the state of discontent among workers. Up Next: Sustainable strategies for companies to manage the state of discontent.  

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Podcast

Your Brain At Work LIVE – S6:E04 – Beyond the Great Resignation: The State of Discontent

The initial challenges of 2020 have continued into 2021 for many. With pandemic-related deaths, massive job loss, and burnout on the rise- work was deprioritized on the scale of importance. As news coverage of civil unrest, political polarization, and major events became normal, we as a society were challenged to reflect beyond the scope of our 9-5 life.

Fast forward and now we’re seeing the outcomes of this shift in perspective: “The Great Resignation”. According to the U.S. Bureau of Labor Statistics, nearly four million Americans quit their jobs in July 2021 alone. The resignation rate in the U.S. is now at a two-decade high, with more than 11 million jobs open. One recent study found that 95% of workers would consider a job change. Harvard Business Review noted that employees between the ages of 30 and 45 have had the greatest jump in resignation rates, with an average increase of more than 20% between 2020 and 2021.

This reflects more than just “The Great Resignation”. This is a state of discontent. Join us for this episode, as we dive deeper into what is taking place in the workforce and the science behind it.

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Blog

The Power of Choice

A sense of control, or the power to decide, is a key human need. Here are several ways leaders can increase workers’ sense of autonomy and maximize employee engagement and performance.

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Podcast

Your Brain At Work LIVE – S6:E03 – The Science of Keeping Teams Connected During Chaos

Employers have continued to fluctuate between work policies, throughout the pandemic. Repeatedly shifting strategic courses and still lacking clarity on how to effectively approach change for their teams. Many organizations, like some of you listening, have not physically seen each other in up to 22 months. Considering this isolation paired with the heightened frequency of current events taking place, it can feel chaotic.

This places a large amount of onus on leaders to take responsibility for the well-being of their teams. How do they keep teams connected when they are physically distanced? What’s the science behind connection? Why do we crave it so much? How valuable are stories in the new manager-employee contract?

That’s the focus of Season 6, Episode 3 of Your Brain At Work: How can we keep teams and people connected in times of chaos?

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Podcast

Your Brain At Work LIVE – S6:E02 – Managing in a Hybrid World: Surveillance vs. Outcome Focus

As work – and our connection to work – keeps shifting, many popular thought pieces and research are rooted in the same foundational question: What does a manager need to do now? How have managerial roles evolved as a result of the pandemic and remote/hybrid models? One of the major ways is a shift from “surveillance” focus – i.e. “I value having strong oversight of my teams and what they’re working on,” to prioritizing focus on “outcomes”, which is aligned to achieving key goals. This is a massive adjustment for some managers and organizations- and adaptation can prove even more challenging.

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Illustrated image depicting a father cradling two children as he reads them a story. Serves as the featured image for an article titled "The NeuroScience of Storytelling".
Blog

The Neuroscience of Storytelling

Humans love stories, and live their lives through them, from Netflix to work discussions. But what do we know about storytelling and the brain, why does it resonate, and why should it be a bigger factor at work?

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Podcast

Your Brain At Work LIVE – S6:E01 – Using Neuroscience to Navigate the Executive Order on DEIA

In this Season 6 Premiere episode of Your Brain at Work LIVE, our panel reviews the President’s recent Executive Order on Diversity, Equity, Inclusion, and Accessibility that continues to drive positive change in the federal workspace and the organizations they impact. We examine some of the key points within the order through the lens of neuroscience and identify potential pitfalls that can snag even the most well-meaning leaders in their efforts.

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A NeuroLeadership Institute (NLI) branded image depicting office workers sitting in a pod, beside a brain cracked by stress. The cover text reads, "Why Mandates Make Us Feel Threatened".
News Archive

NLI in HBR: Why Mandates Make Us Feel Threatened

As companies figure out how to implement vaccination mandates, brain science can help leaders develop strategies for managing employee reactions. Mandates feel like a violation of autonomy, which is one of the five most important intrinsic drivers of threat and reward in the brain. To help people feel less threatened, managers can try to offer another form of autonomy — for example, with the vaccine, this may mean allowing employees to choose when, where, or how they receive the shot. Another way to address the threat is to try to trigger one of the brain’s reward drivers. For example, the jarring nature of reduced autonomy (“Why am I mandated to do something?”) can be partially offset by increasing feelings of relatedness between employees (“I haven’t felt this close to my team in a while.”) Managers can also take steps to make employees feel greater levels of certainty, another of the brain’s reward drivers. While it’s difficult to provide absolute certainty when dealing with a mutating virus, transparency and communication can help provide clarity.

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News Archive

How to Be a Better Leader by Using Brain Science

Leaders who aim to improve themselves and their teams traditionally embrace management methods and HR principles. But they’re often missing a critical tool: a deeper understanding of the human brain. David Rock, CEO and co-founder of the NeuroLeadership Institute, a global neuroscience-backed consultancy that advises over half of the Fortune 100 companies, including Microsoft and Adobe, on leadership strategies, management skills, and diversity, equity, and inclusion, defines this tool as “neuroleadership.” The Ladders interviewed him to get the scoop on what exactly neuroleadership is and how you can use it to become a better leader, improve your team and organization and drive more success.

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Podcast

EPISODE 10: Continuous Performance Management in an Ambiguous World

Welcome to the Season 5 finale of Your Brain at Work Live. Performance management is a huge topic throughout work in general, but it’s faded somewhat recently due to COVID, hybrid approaches, and other concerns of leaders. We come back and revisit performance management as part of the talent ecosystem in this season finale, with David Rock, Marshall Bergmann, and Christy Pruitt-Haynes.

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Podcast

EPISODE 9: New Frontiers For Leadership: Navigating The Hybrid World

Many companies were ready for a hybrid work model to start up this summer and fall. There were still big questions, but we were headed that way. Then a few variants emerged, and we entered into a larger vaccination discussion, and now some of these dates have been pushed back, often into January 2022 for some big brands. But — this is good news for leaders! It gives you more time to navigate the landscape. In this podcast, three NLI experts talk about how to navigate the world of hybrid work, including how to account for your real estate position.

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Podcast

EPISODE 8: Innovation and Mitigating Unconscious Bias

Unconscious bias is a huge driver of work outcomes. While we’ve known this for generations, only recently has it become a bigger discussion in management theory and the training space. In this episode of Your Brain at Work Live, our own Janet Stovall sits down with NYU’s inaugural senior vice president for global inclusion and strategic innovation, Dr. Lisa Coleman, and Dr. Natalie Byfield, a professor in the Department of Sociology and Anthropology at St. John’s University. The three discuss bias as an impediment to innovation, bias as a cultural concern, and ways of overcoming the inherent challenges of bias.

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News Archive

Video: The Uncomfortable Conversations We Need to Have at Work

Research has shown that diverse companies are more innovative and perform better. But strategies typically used to create inclusive work environments haven’t always been effective and often make things worse. Experts believe that the future of diversity, equity and inclusion in the workplace will be about creating habits that help mitigate some of our most basic unconscious biases. And getting there requires some uncomfortable conversations. (Source: Bloomberg)

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Podcast

EPISODE 7: De-Escalation: The Most Essential Management Skill of 2021

We’ve talked about de-escalation in the past, mainly in the context of its application with law enforcement. But as the world attempts to reopen, and we’re constantly bombarded with images and videos of situations that need to be de-escalated — think about airlines, as one starting place — we wanted to revisit the topic. In this episode, we discuss the neuroscience of de-escalation, and day-to-day strategies for bringing down the boil on a situation, with in-house experts Dr. Joy VerPlanck (Senior Insight Strategist, NLI), Dr. David Rock (CEO & Co-Founder, NLI), and Brian Uridge (Deputy Director Division of Public Safety & Security, University of Michigan Medicine).

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Podcast

EPISODE 6: How Global Organizations Move DE&I Forward — with Elizabeth Nelson, Jennifer Amara, Michaela Simpson, and Paulette Gerkovich

In this episode of Your Brain at Work, senior Neuroleadership Institute researcher Michaela Simpson and NLI’s Director of DEI Practice Paulette Gerkovich are joined by two distinguished guests: Elizabeth Nelson, the director of diversity and inclusion at Thomson Reuters, and Jennifer Amara, the VP of Global Talent at Otis Worldwide. This knowledgeable foursome of women walks through what works — and what doesn’t — about current approaches to diversity, equity, and inclusion on a global scale.

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Podcast

EPISODE 5: Can We Bridge The Gap?: The Neuroscience of Division and Polarization with Jonathan Haidt and Alison Taylor

In this episode of Your Brain at Work, Dr. David Rock, the CEO and Co-founder of the Neuroleadership Institute is joined by two esteemed guests: Jonathan Haidt, a professor at NYU’s Stern School of Business and co-author of the best-seller The Coddling of the American Mind, and Alison Taylor, the Executive Director of Ethical Systems. The three shed light on the core divisions in America, how those divisions seep into professional discourse, and most importantly, what we can do to bridge divides. When the trio gets into strategies for bridging the divides we have, it’s less about deleting Facebook from your phone and more about what decades of brain science and social science research have taught us about practicing empathy, seeing others, and listening to opposing viewpoints.

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people whispering salary
News Archive

Video: Would You Let Your Colleagues Decide Your Salary?

After a year working from home, employees emboldened with a sense of independence are demanding fairness and autonomy in the workplace, and companies are taking note. One strategy long embraced by Buenos Aires-based software company 10Pines has employees deciding what co-workers get paid. Though fairly unique, it’s just one template for how radical transparency is increasingly being used to attract the best talent.

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Dr. Jason Mitchell discusses how leaders can get everyone on the same team, pulling in the same direction.
Podcast

EPISODE 4: Friends and Foes: The Neuroscience of In-Group and Out-Group with Harvard Professor Dr. Jason Mitchell

In this episode of Your Brain at Work, Dr. David Rock, the CEO and Co-founder of the NeuroLeadership Institute is joined by Dr. Jason Mitchell, a Professor of Psychology at Harvard University. Together, they explore the concept of in-group and out-group, the effects it has on the brain and behavior, and what we can do about it to mitigate the negative effects and accentuate the positive. The two scientists unpack how we can leverage that knowledge to make interactions more positive and effective, and to make organizations more human.

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Podcast

EPISODE 3: Juneteenth: Towards a New Perspective

The United States Congress has passed a bill declaring Juneteenth a federal holiday. The bill’s passage marks the first time a new federal holiday has been established since Congress approved Martin Luther King Jr. day in 1983. More importantly, Juneteenth marks and commemorates emancipation of Black Americans. Now, organizations across the country are asking what they can and should do to mark the occasion. In this episode, an esteemed panel discusses Juneteenth from a historical perspective, how it resonates and moves communities today, and where the conversation is going in the future. They explore what meaningful ways can companies, leaders, and society-at-large deploy efforts and resources to create a more just, diverse, and equitable future.

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empty glass office space
Podcast

EPISODE 2: Why Your Culture Was Never Your Building

At the start of the pandemic, when many US companies were implementing remote work policies, many leaders feared that workplace culture would wither without in-person interactions. But, to the amazement and relief of many, that wasn’t necessarily true. Why? Because your culture was never your building—it’s something more. In this episode of Your Brain at Work, we unpack the science and explore the data at the intersections of culture and hybrid work. Our panel, including Lisa McGregor, the Global Lead of Workplace Space Strategies at Jacobs, and Perri Mathews, the Manager of Culture Transformation and Change at Blue Cross & Blue Shield of North Carolina, shares how hybrid work settings can actually be a culture accelerator, if we follow the science.

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News Archive

Leadership in the Hybrid Workplace

Dr. David Rock (CEO and Co-Founder of NeuroLeadership Institute) provides insight to People Equation on the cognitive biases that prevent some leaders from seeing the opportunity aligned with hybrid working.

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Blog

The Dangers of Misunderstanding Burnout

Despite widespread and increasing reports of job burnout in the past year, the concept of burnout is often misunderstood or overlooked—to the detriment of both individuals and organizations. Dr. Kamila Sip, the Senior Director of Neuroscience Research at the Neuroleadership Institute, recently joined the HR Works Podcast to explore the concept through the lens of neuroscience. In the episode, she explores the causes of job burnout, sheds light on common misconceptions about burnout, and shares how organizations can prevent and alleviate job burnout. Kamila explains that while the concept of job burnout is not new—it was declared an occupational phenomenon by the World Health Organization back in 2019— for many, the experience of burnout was amplified and intensified by the massive amount of uncertainty we experienced in 2020. When the pandemic struck, and people moved from desks and offices to kitchen counters and converted bedrooms, many lost a sense of security in their jobs, their finances, and their health. As month rolled into month, and the pandemic did not recede, neither did the stress. In other words, we went from feeling stressed sometimes to feeling stressed all of the time. While the psychological toll of the pandemic is a huge contributor to stress and anxiety, it also magnified the workplace challenges in ways that exposed the causes of job burnout that are distinct from being generally overworked or stretched too thin. This is because the real causes of job burnout are more rooted in organizational culture and expectations than in the individuals’ ability to manage the stress of life. Kamila explains that job burnout, like all stress phenomena, affects how we make decisions, how we regulate our emotions, and how we interact with others (all critically important to work). She also unpacks the role and importance of having our psychological needs met, and how by meeting those needs, organizations can reduce job burnout and increase a healthy performance, even in the face of a crisis. To learn more about burnout and what organizations can do to prevent it, listen to the full episode of the HR Works Podcast here.

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Janet Stovall headshot
Podcast

EPISODE 1: Welcome Back: How the World Should Return to the Office

After more than a year of uncertainty, a large portion of the U.S. is poised to return to the office in the coming months. As employees return, organizations and employees are renegotiating how, when, and where they’ll work. This migration is a once-in-a-century opportunity to build a better normal, but it won’t come without its challenges. To help leaders capitalize on this opportunity, and avoid the pitfalls, we kick off Season 5 of Your Brain at Work with a look at hybrid work. Dr. David Rock, NLI’s CEO and Co-Founder, is joined by Liane Hornsey, Executive Vice President & Chief People Officer at Palo Alto Networks, to share insights that will help leaders make the most of their people’s time and talent. Together, they explore what it means to “solve for autonomy, and manage for fairness;” the big concerns organizations have about hybrid work (and why they may be overhyped); and the skills managers will need to lead and succeed in a hybrid world.

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empty glass office space
News Archive

How To Not Mess Up Return-To-The-Office

Despite the anxiety of the pandemic and drastic changes at work, many studies show that the majority of both employers and employees reported positive effects from a year of working from home.

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Podcast

EPISODE 13: The Science and Practice of Transforming Organizational Systems for More Equity

Increasingly, equity is finding its way into conversations, organizations, and acronyms across the world. But there’s a lot of noise, and many misconceptions, about what equity means and how it applies to organizations. As a result, many business leaders aren’t quite sure how to define, develop, or deploy the “E” in DE&I. In Season 4’s final episode, our panel helps you reduce some of the noise by following the science. NLI’s Janet Stovall, Senior Client Advisor, is joined by Dr. Michaela Simpson, Senior Researcher, and Dr. Dominic Packer, Professor of Psychology, Lehigh University. Together they provide science-informed, applicable guidance to help solve systemic inequity and increase equity.

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Podcast

EPISODE 12: The Neuroscience of Increasing Equity

In this episode of Your Brain at Work we continue our discussion of equity. This time, we explore what’s happening in our brains when we’re at an advantage, at a disadvantage, and when we seek to restore equity to a situation (or don’t). NLI Senior Client Advisor Janet Stovall is joined by Senior Researcher, Dr. Michaela Simpson; and University of Pennsylvania Postdoctoral Fellow, Dr. Brad Mattan. Together, they discuss the neuroscience of power, inclusion, perspective taking, empathy, and allyship. The panel sheds light on the skills employees need to increase equity, and how organizations can leverage science to build them.

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Allyship and inclusion are both critical to creating meaningful change.
Podcast

EPISODE 11: Equity Explained – Understanding the “E” in DE&I

In recent months we’ve seen much debate, some productive and some not, on the concept of equity. So we, as we often do at the NeuroLeadership Institute, have looked at equity through the lens of neuroscience. In this episode of Your Brain at Work, Janet Stovall, Senior Client Strategist; Jeanine Stewart; Senior Consultant and Facilitator; and Dr. David Rock, Co-founder and CEO unpack the concept of equity. They explain why equity is different from equality (and why that matters), how allyship can increase equity in the workplace, and why equity rounds out diversity and inclusion in the modern corporate landscape. Throughout the discussion, they debunk common misconceptions and offer clarifying science.

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PR Newswire: The NeuroLeadership Institute Announces Launch of ALLY, The First Globally Scalable Solution for Activating Equity in Organizations
Blog

The NeuroLeadership Institute Announces Launch of ALLY, The First Globally Scalable Solution for Activating Equity in Organizations

The NeuroLeadership Institute (NLI), a cognitive science-based research consultancy dedicated to making organizations more human since 1998, today announced the launch of its groundbreaking solution, ALLY – The Neuroscience of Advocating for Others. ALLY is the first science-based behavior change program focused on helping organizations identify inequity, increase equity, and drive systematic change.

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Yahoo! Finance: The NeuroLeadership Institute Announces Launch of ALLY, The First Globally Scalable Solution for Activating Equity in Organizations
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The NeuroLeadership Institute Announces Launch of ALLY, The First Globally Scalable Solution for Activating Equity in Organizations

The NeuroLeadership Institute (NLI), a cognitive science-based research consultancy dedicated to making organizations more human since 1998, today announced the launch of its groundbreaking solution, ALLY – The Neuroscience of Advocating for Others. ALLY is the first science-based behavior change program focused on helping organizations identify inequity, increase equity, and drive systematic change.

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2 outlets against a while wall
Blog

How About Employee DISengagement?

A few times every year, a major company is in the crosshairs of a larger work culture and burnout debate. It’s been Goldman Sachs many a time before, and it appears to be them again—13 first-year analysts in Goldman’s investment banking unit surveyed themselves about their work hours, which can reach 110 per week, and then organized those concerns into a detailed PowerPoint presentation that has since spilled onto social media. The report even includes bar charts showing the analysts’ deterioration from job stress.

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Podcast

EPISODE 10: The Surprising Power of Autonomy for Improving Organizational Performance

In this episode of Your Brain at Work, Dr. David Rock welcomes Kristina Morton; Vice President Human Resources, Supply Chain, at General Mills. At General Mills, their mission is to feed the world. Hard enough on a good day, but how about during a global pandemic? Their challenges were multifaceted and complex, but throughout, factory workers went above and beyond to meet the goals of the organization. Rewards were obviously in order. So leaders at General Mills experimented with autonomy and rewards to say thanks. Here’s their story (and the science behind it).

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in-group and out-group representation
Blog

Our Leadership Moonshot: Key Insights to Embrace and Act Upon Now

People started talking about “moonshots” back in 1949. Back then, the phrase quite literally meant to shoot for the moon—with a spacecraft, that is (eg. the Apollo missions). Since then, the term has become shorthand for an audacious vision paired with an ambitious goal. This type of thinking in the organizational context, popularized by pioneering organizations like Microsoft, Apple, Google and SpaceX, has driven innovation for decades and been the source of countless technological breakthroughs. So it has us thinking: What’s the moonshot for leadership? What do the effective leaders of the future look like? And how do we help today’s leaders get there? In his latest article on Forbes, Dr. David Rock, Co-founder and CEO of the NeuroLeadership Institute, reflects on those questions. David explores the key insights that leaders should embrace and act upon right now to set themselves up for success in the future. Throughout, he explains how science should inform and transform how we think about leadership. Some of the insights David unpacks include: How to leverage the moment to do big things Why leaders should care about humans at levels you never imagined How to embrace hybrid work and autonomy And why leaders should follow the science, experiment, and follow the data To read the full article click here, or to learn more about NLI’s approach to leadership click here.

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Podcast

EPISODE 9: The Success of Hybrid Work Depends on Autonomy

There are millions of people that have tasted remote work and won’t easily let it go, and further, they’re expecting it at this point. And alternatively, there are others that would prefer to return to the office. We find ourselves on the precipice of yet another very important decision for many organizations. How much autonomy should we give our people about their work environments? We probably don’t have a choice but to face it head-on. In this episode Senior Client Strategist at NLI, Rob Ollander-Krane and Senior Director of Neuroscience Research  and Dr. Kamila Sip will do just that.

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isolated game piece
Blog

What Leadership Needs To Look Like In 2035

Leadership needs a grand commitment. General Motors (GM), a Fast Company Most Innovative Company, recently announced it will sell only zero-emission vehicles by 2035. The move sparked lots of discussion, largely positive, and other industries—i.e. healthcare—declared they “need their own Mary Barra,” a reference to the GM CEO and her leadership.

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Podcast

EPISODE 8: Busting Gender Myths and Fixing Gender Parity

Last December 156,000 people lost jobs due to the pandemic—and all of them were women. Not just a high percentage of them. All of them. This could be the biggest backward step for women’s representation in the workplace we’ve ever seen. While there are many factors at play, there is one hidden culprit that has an outsized impact—gender bias. In this episode NLI Senior Consultant Deb Campbell facilitates a panel discussion with Francine Rosado-Cruz; Chief Diversity, Equity & Inclusion Officer, Davis Polk & Wardwell; Janet Stovall, Senior Client Strategist at NLI; and Elizabeth Haines, Professor and Social Scientist at William Paterson University. Together they unpack the research about gender bias, how it shows up in the workplace, and how organizations can put us back on the road to gender parity.

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Podcast

EPISODE 7: How Capital One, Akamai, and Freddie Mac Are Lifting Inclusion During a Pandemic

For this episode we invited three leaders from very different companies to reveal their approaches to lifting inclusion. NLI’s VP of Client Experience, Katherine Milan leads the discussion with Romita Grover, Head of Diversity, Inclusion & Belonging in the Card Division at Capital One, Lynn Hare, Director of Global Talent Development at Akamai, and Jon Suber, Supplier Diversity & Development Manager at Freddie Mac. Together, they review how their organizations structured inclusion programs, what obstacles they encountered, what they learned along the way, and what wisdom they can share with organizations looking to create similar outcomes.

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We've compiled our insights from a year unlike any other.
News Archive

COVID’s First Birthday: A View From the Brain

“One year of COVID” are the hot takes of the moment, from “Sorrow and stamina, defiance and despair” to numerical breakdowns to seemingly never-ending partisan bickering, and all points in between. We are going to add our voice to the chorus of COVID-at-1 stories, hopefully not in a nails on chalkboard fashion, but through the prism of organizational learnings, culture shifts, and most importantly, brain science.

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Podcast

EPISODE 6: The Storytelling Machine – How Our Brains Create our Reality

In this episode David welcomes renowned neuroscientist and author of Seven and a Half Lessons about the Brain, Dr. Lisa Feldman Barrett. Dr. Barrett and David walk us through the latest research and insights about how the brain (the physical organ) and the mind (the human consciousness that thinks, feels, and acts) interact and inform our behaviour. Together, they unpack the neural mechanisms that explain our behavior and how this understanding of the brain can impact how we mitigate bias, increase empathy and inclusion, both in ourselves and others.

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three people in face masks, two of them elbow bumping
Blog

Are You Being Fair to Your Team?

As we move into the second calendar year of the pandemic, organizations are still trying to combat the unparalleled feelings of uncertainty and anxiety among their employees. The high levels of stress employees are experiencing can lead to reduced cognitive capacity, resulting in diminished productivity. Our research shows that organizations have tried all sorts of strategies to address the problem, but they may be missing a more obvious strategy—fairness. In the early stages of the pandemic, the NeuroLeadership Institute polled 688 US employees from various roles and industries. Through our research, we aimed to understand the psychological impact the pandemic had on workers, and what their leaders can do about it. Our findings suggested that employees felt a pronounced need for decisions to be made fairly. We explored this finding, and others, in our recent Idea Report. We also provide steps organizations can take to increase feelings of fairness and mitigate the stress caused by the pandemic. Here’s how. The science behind fairness At NLI, we use the SCARF® model to define the five domains of social threat and reward (Status, Certainty, Autonomy, Relatedness, and Fairness). Based on this model, we studied the elements of SCARF that helped employees feel confident in their organization’s ability to survive the pandemic. We found that one of the core psychological needs that led to confidence in employees was fairness. People prefer fairness as opposed to having situations tilted in one party’s favor—that’s no surprise. But, did you know that the perception of being treated unfairly actually causes feelings of disgust? We can all recall a time when we’ve felt we were treated unfairly at work. We feel slighted because we don’t understand how performance objectives were assessed or know the thought process behind a promotion we didn’t receive. Yet, only 52% of employees find that in their workplace, explanations regarding decisions were sufficient during the pandemic, and only 37% of that group found their workplace transparent about it in the first place. Interestingly, top leaders are significantly more likely to agree that their organization is transparent – compared to all other employees. This is probably due to the goal-oriented—rather than people-oriented—perspective that leaders often have. Leaders discount the value of communicating how and why decisions are made to achieve specific goals. These mismatches in perspective, and in turn communication, can create tension between employees and leadership. Creating fairness through transparency The good news is that leaders can take the extra step to be as transparent as possible about the decision making process to minimize the distress. One way to do so would be to schedule a town hall meeting between leadership and all employees. Allow room for questions ranging from the playful to serious inquiries about the business, policy, and key decisions. This combination of certainty and fairness is deeply rewarding for the brain, and it will motivate employees to achieve the productivity leaders want. Organizations should create their goals with a prosocial bent; that means making decisions with employees’ and their well-being in mind. Instead of assuming how your employees feel about a particular decision, simply ask. It’s as simple as pulling them aside for a one-on-one conversation, explaining your perspective on the matter, and asking for their input. Doing so helps leaders become more accountable to their teams, seek others’ perspectives, and heighten their attention to detail. Being fair and transparent can go a long way to mitigate anxiety at work during turbulent times, but you can do much more than that. You can actually use this opportunity to make changes that will serve you long after the pandemic is over. This is just one area where your team needs support for their psychological needs. You can gain further insight by reading our full idea report at the link below. [action hash= “638a5f77-c66e-49e6-b610-592c6dc17ae6”]

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Podcast

EPISODE 5: Why Diverse Teams are Smarter, but Don’t Feel That Way

Decades of research have made it clear that diverse teams are smarter and more innovative than homogeneous teams. But there are a few stubborn cognitive quirks that get in the way of building and fostering diversity in organizations. In this episode of Your Brain at Work, NLI CEO Dr. David Rock is joined by Associate Professor of Psychology at Columbia University, Dr. Valerie Purdie-Greenaway, and NLI Senior Consultant Dr. Paulette Gerkovich to discuss the compelling, and science-backed, business case for diversity, how to build diversity in teams, and why despite feeling less comfortable, diverse teams perform better.

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Photo of Kenju Yoshino sitting in front of NYU Law School banner
Podcast

EPISODE 4: Inclusion, Covering and Authenticity: Interview with Global Expert Kenji Yoshino

Are you part of an organization that allows you to bring your authentic self to work? How does power and privilege impact your ability to do so? And does your organization support the authenticity of all of its employees? In this episode, Dr. David Rock is joined by best-selling author and renowned expert on covering, Kenji Yoshino, Professor of Constitutional Law at NYU School of Law. David and Kenji unpack these questions, exploring the concepts of power, privilege, inclusion, diversity, and allyship in the process. Listen to learn how individuals and organizations can create systemic solutions to these challenges.

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bronze statue of lady justice
Podcast

EPISODE 3: Is U.S. Capitalism Creating a Just Economy for All?

This week we tap the mind of Martin Whitaker, CEO of JUST Capital. In a meeting of CEOs Dr. David Rock and Martin explore how JUST lifts the voice of the American public to identify the issues that matter most when it comes to just business behavior. They identify the specific qualities of leading companies that supported their workers, customers, and communities through the pandemic and ongoing racial injustices. Martin also shares how JUST Capital is addressing systemic challenges at scale to create an economy that serves all Americans.

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coworkers surround a table covered is printed out tables and graphs
Podcast

EPISODE 2: Don’t Make DE&I Training Mandatory…Make it Compelling

Creating a culture that maps to the modern landscape of diversity, equity and inclusion requires a scientific approach. Here’s what science taught us: forcing people into DE&I training doesn’t work. In this episode, NLI’s co-founder and CEO Dr. David Rock, and consultants Camille Inge and Dr. Paulette Gerkovich reveals the real key to behavior change. Listen in as they review the research helping us to understand what truly works.

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Case Study

Case Study: DECIDE, The Neuroscience of Breaking Bias

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Financial Services PRACTICE AREA Diversity, Equity & Inclusion PRODUCT Trusted as the Bias Mitigation Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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diverse group of coworkers smiling sitting around a table
Blog

How Leaders Can Curb Anxiety and Increase Performance

As coronavirus cases and deaths spiked around the world, so did an equally pervasive, but less observable ailment—anxiety. The effects of anxiety—reduced productivity and a lack of focus to name just two—have been felt widely among the global workforce, causing leaders to rightly ask, What can be done to stem the tide and restore calm to employees? We asked the same question. Specifically, we asked a host of questions of 688 survey participants and reviewed the relevant scientific literature. Through our research, we sought to understand the extent of the pandemic’s rippling cognitive and emotional effects and what leaders can do to alleviate them, cultivate well being, and instill confidence in their workforces. Our findings are compiled in our recent Idea Report, “The Mind in Crisis: Understanding employees’ needs in a changed workplace.” Among the most interesting and important findings is that employees who felt they were part of a team were significantly less anxious than those who didn’t. Moreover, there are things leaders can do to cultivate that camaraderie and reduce anxiety. Here’s how. The science and power of relatedness To feel a part of a team is to feel valued and heard, or in a word, included. At NLI, we use the SCARF® model, which defines five key domains of social threat and reward (Status, Certainty, Autonomy, Relatedness, and Fairness), to understand how we can intentionally include others on a daily basis. Specifically, we can understand the feeling of being part of a team through the lens of relatedness. Relatedness is our innate need to belong to groups that offer us safety, shelter, and acceptance, and it’s been shown to be an important factor of a person’s ability to thrive, both in general and in the workplace, especially in times of crisis. We all know this intuitively from experience—humans have a natural reflex action to come together in a crisis. When we gather with friends and family in the wake of a crisis, we balance out the lack of certainty and feelings of having no control with the reward of being with others we trust. We create relatedness. We face a crisis now, but our physical isolation from other people may threaten our basic need for belonging and companionship, depriving us of our relatedness and exacerbating our anxiety. Therefore, cultivating a sense of organizational and interpersonal connectedness is crucial to helping your remote employees feel less isolated and less anxious. Organizations can cultivate relatedness by holding online all-hands meetings, or regular virtual morning coffee breaks or happy hours, where people stop work and just chat for 30 minutes. At a firm NLI partners with, people are creating relatedness by encouraging folks to change their backgrounds when on video, and then sharing what their background means to them—perhaps a photo from a vacation, or just a beautiful scene. Try this at 4:45 pm every day: Invite your team to a virtual group hangout to share what they have made progress on. Learn more This is just one of the findings of our latest research on the effects of the pandemic. Read about the other insights from NLI’s Idea Report, “The Mind in Crisis: Understanding employees’ needs in a changed workplace,” by clicking the link below and grabbing your copy today. [action hash= “638a5f77-c66e-49e6-b610-592c6dc17ae6”]

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Case Study

How a Fortune 500 Tech Company Used Brain Science to Increase Inclusiveness

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Financial Services PRACTICE AREA Diversity, Equity & Inclusion PRODUCT Trusted as the Bias Mitigation Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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Case Study

Cigna®: Connect for Growth℠

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Healthcare PRACTICE AREA Performance PRODUCT Trusted as the Bias Mitigation Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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Case Study

Splunk: A global tech company learns to break bias

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Technology PRACTICE AREA Diversity, Equity & Inclusion PRODUCT Trusted as the Bias Mitigation Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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Case Study

Major American Telecom Company

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Financial Services PRACTICE AREA Culture & Leadership PRODUCT Trusted as the CULTURE CHANGE Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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Case Study

Viceroy Hotel Group

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Financial Services PRACTICE AREA Talent & Performance PRODUCT Trusted as the CULTURE TRANSFORMATION Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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Outdoor sculpture of the numbers 2021 lit up with twinkle lights and holiday decor
Podcast

EPISODE 1: What Will Matter Most in 2021

In the Season 4 premiere, our panel of experts discuss the forces of change that swept organizations in 2020, and how we can channel the momentum they unleashed into creating more human organizations in 2021. NLI’s co-founder and CEO, Dr. David Rock is joined by Director of Industry Research, Andrea Derler and Senior Vice President of Corporate Solutions, Marshall Bergmann. Together, they explore the challenges and opportunities that lie ahead and the directions organizations can (and should) go in.

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Procter & Gamble's Ann Schulte
News Archive

An Agile State of Mind

Ann Schulte, Procter & Gamble’s Global Leader of Learning and Leadership Development, discusses how she turned to NeuroLeadership Institute (founded by Dr. David Rock) to develop a program that developed team morale.

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a group of young people with their arms around each other
News Archive

Missing Your People: Why Belonging Is So Important And How To Create It

The pandemic has played havoc with our mental health, and a significant factor in our malaise is that we’re missing our people—terribly. We long for friends, family and colleagues. We are hardwired for connection, and with the need for social distancing and the reality of being away from the workplace—and everything else—for such a long period of time, we are struggling.

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unplugged-burnout
News Archive

Unplugging from work is extra hard…and needed this year

The extraordinary circumstances of the pandemic have given new weight to the end-of-year break, as the line between work and home has blurred more than ever for many workers. Some companies are trying to encourage their employees to disconnect from their jobs more than usual this year, as holiday routines and connections have been upended for many. Jim Mathis runs the small ad agency, Adwerx, in Sioux Falls, South Dakota. He’d normally have a full calendar during the holidays: the company party, visits to extended family and planning for a new year staff retreat. But this is 2020. “There’s just this lingering cloud over everyone that is just getting hard on folks,” he said. He’s encouraged his seven employees to take extra time off this week and next – they have unlimited vacation. “Definitely recharge your batteries,” he said. “We all need to do that. And this year, that’s been stressful, we probably need it more than normal.” Sheila Ryan is the Chief People Officer at Clear Capital appraisal services in Truckee, California. During this darker-than-usual end of the year, she’s trained managers to identify potential signs of burnout among their 600 employees. “You look for changes in behavior – were they really participatory and vocal in your meetings and now they’re being more quiet?” she said. “Are they getting more slouchy and turning their camera off a lot more?” If so, managers at her company have been reminding staff of mental health resources like the Employee Assistance Program and encouraging staff to take time off. Ryan said more people at her company have taken vacation days this holiday season than usual. Breaks are important for cognitive function, said David Rock, co-founder and CEO of the NeuroLeadership Institute, which applies neuroscience to work. “With the brain you need to literally let networks rest for a while for them to regenerate and come back energized,” he said. The brain gets tired out by repetitive stress, like constantly worrying about a pandemic, or thinking about work at all hours of the day, he said. “One thing we know about fitness is you don’t do three hours of repetition on the same muscle without stopping,” he said. But even with time off, pulling our brains out of work is easier said than done these days, said Jaclyn Jensen, who teaches organizational psychology at DePaul University. Because millions of workers have now combined their home with their workplace, “your mind is always at work, even if you are not actually sitting in front of your computer working,” she said. Finding a new routine during time off can help rebuild those boundaries, she said: spending time outside, reading or scheduling those things you don’t have time for during a busy work week. And by all means, stay away from email. “Several days ago, in anticipation of the holiday I did take my email off of my phone, and it is freeing,” she said. So much so, she might even leave it that way after the holidays are over. This article originally appeared on Marketplace.org.

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two woman discussing at white board
News Archive

What Leaders Can Expect In 2021 And How To Best Prepare

What can you count on coming your way in 2021? More ambiguity, uncertainty and change! Hooray! As a leader, your challenge is to increase your capacity in the face of it all, because traditional approaches to leadership development aren’t keeping pace with the kinds of complexity we now face. Currently, fewer than 18% of leaders have the qualities of mind to optimally lead in volatile, uncertain, complex and ambiguous (VUCA) environments (Hall & Rowland, 2016). Fortunately, many bright people have been working on this very agenda over the past decade or so. What are they cooking up for us for 2021?

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African manager speaking at diverse meeting sharing ideas at briefing
Podcast

EPISODE 11: What Performance Trends in 2020 Tell Us About 2021

We close Season 3 of Your Brain at Work with our two performance gurus, Barbara Steel, the head of our performance practice, and Rob Ollander-Krane, a Senior Client Advisor at NLI who will review some of the biggest trends of 2020. From the underrated—but absolutely vital— check-in conversation, to the role bias plays in performance management, and performance management’s impact on broader talent strategy, we look back on the trends and lessons of 2020, and look ahead to what organizations should prioritize in 2021.

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person walking in a forest
Podcast

EPISODE 10: DE&I: The Big Discoveries and Pathways to Real Change

Diversity Equity & Inclusion strategy will continue to be a top priority for organizations in 2021. They’ll enter the new year with more momentum than perhaps ever before, but that momentum needs to be channelled into real, impactful change. In other words, we need to do things right and right now. In this episode of Your Brain at Work, we look back at tectonic shifts that took place in 2020, and how, armed with that knowledge, organizations can follow the pathways to real change.

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Podcast

EPISODE 9: Summit 2020 Recap – The Biggest Insights from Our Biggest Event Yet

If you weren’t among the 2,400 attendees at our virtual Summit this year, we missed you, but don’t sweat it. This week on Your Brain at Work, we revisit our most insightful sessions from our three-day annual conference—all in one episode. Our senior NLI team shares how to implement large scale change initiatives, how to create impactful and scalable virtual learning programs, why organizations should strive to be regenerative—not just restorative, how to develop the leaders of tomorrow, how to build a culture of allyship, among many other things.

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flag on top of a mountain
News Archive

Get ready for 2021 with leadership principles

Leadership will be critical in the year to come, as you navigate uncertainty, fierce competition and resource constraints. One way to get your organization ready for these challenges is to establish leadership principles for your organization.

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Isolated person illustrated suffering anxiety, stress, and uncertainty for coronavirus fear.
News Archive

Brain-based leadership in a time of heightened uncertainty

Heightened uncertainty can have a devastating impact on the performance and mental health of employees, triggering a threat response in the brain that interferes with rational thinking, collaborating and solving problems. By understanding the core psychological needs of employees, leaders can focus their efforts on the strategies that will have the greatest impact on engagement and performance.

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Podcast

EPISODE 8: Bridging Deep Divides with Dr. Peter Coleman

Many organizations are wondering how to address the chasm between right and left, and what many consider right and wrong. In this week’s Your Brain at Work, NLI’s Dr. David Rock and Dr. Kamila Sip welcome Dr. Peter Coleman (Professor of Psychology and Education, Columbia University) for a frank and informative conversation that traces the history of polarization in America, explores conflict in the brain, and outlines the steps organizations can take to successfully bridge the gap.

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Podcast

EPISODE 7: Talking Modern DE&I with T-Mobile’s Holli Martinez

Holli Martinez leads the DE&I efforts at T-Mobile, and she’s on a mission—to make DE&I not just a priority, but a reality. This week on Your Brain at Work, Holli joins NLI’s Head of Diversity & Inclusion Ester Neznanova to discuss the pressing need for DE&I strategies that truly shift behaviors, they explore the power of culture, and they explain how organizations should approach creating lasting change in Diversity, Equity and Inclusion.

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Podcast

EPISODE 6: Growth Mindset – Why it’s More Important Now Than Ever

In this week’s episode, NLI Co-founder and CEO Dr. David Rock is joined by Senior Researcher Michaela Simpson. Together they unpack the importance and power of mindset. They discuss the research that suggests we can cultivate adaptive mindsets not just individually, but at scale, and explain the habits that can help us thrive through difficult times.

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Podcast

EPISODE 5: Anti-Racism or Anti-Bias?

This week, our panel includes VP of Research, Practices, and Consulting Khalil Smith, DE&I Practice Lead Ester Neznanova, and Senior Consultant Camille Inge. Together, these NLI experts explore the nuances between racism and bias, discuss strategies used to detect and mitigate bias, and explain how you can build an anti-biased organization where better systems enable smarter decision-making.

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Podcast

EPISODE 4: The Right and Wrong Ways to Engage Leaders Around DE&I

In this week’s episode, NLI Co-founder and CEO Dr. David Rock is joined by Diversity & Inclusion Practice Lead Ester Neznanova, and Senior Researcher Michaela Simpson to discuss how science can inform strategy in DE&I. Together, they explore strategies used to engage leaders and spark change. They share NLI’s latest thinking and best practices, including how to activate emotional buy-in, the importance of accentuating benefits, and the role of explaining the mechanisms of change.

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Podcast

FROM THE FIELD: Paying Mentorship Forward with Kendrick Trotter and Joshua Berezin

With much of the focus of Your Brain at Work on the behavior of large populations, we decided to change gears with something more personal for a bonus series we’re calling “From the Field.”

Our producer Gabriel Berezin stumbled onto an inspiring story that shows the positive impact we can have on each other in quick, simple interactions. In academic circles it’s known as prosocial behavior, in layman’s terms it’s the familiar desire to help others. In this case, it was a bit of guidance for an ambitious young person of color from an experienced sales leader during a serendipitous Uber ride. Meet Josh and Kendrick to get a glimpse of what it looks like to lend a helping hand to those around you, and how that gesture can have a butterfly effect.

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5 Ways Science Shows Us How to Work Better Virtually
Podcast

EPISODE 3: Virtual Learning in a Hybrid World

In this week’s episode, NLI Co-founder and CEO Dr. David Rock is joined by Senior Vice President of Client Experience Katherine Milan to discuss the science of learning. Together, they unpack the latest research around memory and habit formation, discuss how to make learning more social, identify the five biggest mistakes organizations are making when transitioning learning to a virtual format, and reveal the five ways you can avoid those pitfalls and design better learning experiences. Hint: it’s by following the science.

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Learn what it means to be an ally at your organization.
Podcast

EPISODE 2: Performance Management Lives in a VUCA World

This week, our panel of experts includes NLI’s Head of Performance Barbara Steeel, Senior Client Strategist, Rob Ollander-Krane, and CEO and Co-Founder Dr. David Rock. Together, they discuss the latest trends and research in performance management; they share illuminating insights on giving, and receiving, feedback; and they reflect on the six critical conversations employees and managers should be having to perform at their best.

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Pam Maynard, CEO, Avanade
News Archive

Practicing High-EQ Leadership

In this article from Chief Executive, Dr. David Rock (Co-founder and CEO of NeuroLeadership Institute) discusses how to use the SCARF module to activate EQ (emotional intelligence) in leadership.

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Cover art for HBO Series: Ernie & Joe Crisis Cops. Photo of two officers trying to help and person sitting on sidewalk
Podcast

EPISODE 1: The Neuroscience of De-escalation: What Organizations Can Learn From First Responders

Joe Smarro, one of the two police officers featured in the Emmy-nominated HBO documentary, “Ernie & Joe, Crisis Cops,” is helping create a more human society. In the season three premiere of YBAW, Joe joins NLI CEO and Co-founder Dr. David Rock, Senor Director of Neuroscience Research Dr. Kamila Sip, and facilitator Davie Floyd to discuss bringing science-backed de-escalation training to police officers. Together, the panel unpacks how the science of social threat and reward can help us better understand and communicate with each other to reach positive outcomes. And the benefits extend far beyond front-line workers to organizations of all sizes, and individuals of all backgrounds.

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boat on water
News Archive

To Build Better Systems, Be Like Odysseus

Building anti-racism and bias mitigation into the systems and processes of an organization might be one of the more effective and sustainable ways to dismantle systemic racism and ensure equal opportunities and fair processes.

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Podcast

EPISODE 15: How Allies Take Bold Action with NLI Consultants and Solutions Experts

This week, our panel of experts includes NLI’s Head of Consulting and Research Khalil Smith, Senior Consultant Paulette Gerkovich, and Senior Vice President of Corporate Solutions Marshall Bergmann. Together they discuss the latest research on the importance of taking bold action; they share illuminating and inspiring case studies from organizations who have embraced acting boldly; and they reflect on the series as a whole to offer leaders the best strategies to show up in the best way possible for the people who matter most.

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Podcast

EPISODE 14: Use Brain Science to Bring Your Teams Together with Social Psychologist Dominic Packer

Along with Dr. Kamila Sip, NLI’s Senior Director of Neuroscience Research, and Khalil Smith, Head of Research and Consulting at NLI, this episode features the insights of Dr. Dominic Packer, social psychologist at Lehigh University. The group discusses how we determine who’s “one of us,” the consequences of doing so, and how we can expand our perceived boundaries to create larger ingroups.

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Listening is the first step towards meaningful action.
Podcast

EPISODE 13: The Art (and Science) of Listening Circles with NLI Scientists and Consultants

In a discussion on listening deeply, host Barbara Steel, Head of NLI’s Performance Practice, is joined by Paulette Gerkovich, a Senior Consultant at NLI, and Dr. Michaela Simpson, one of NLI’s Senior Scientists. Together they talk through what listening circles can look like in organizations, the science of psychological safety and perspective taking, and the potential pitfalls of getting it wrong.

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Podcast

EPISODE 12: Turn Empathy Into Your Superpower with Stanford Psychologist Jamil Zaki

Jamil Zaki, Stanford Professor of Psychology and the author of “The War for Kindness: Building Empathy in a Fractured World” joins NLI’s Head of Consulting and Practices, Khalil Smith. Jamil shares some of his biggest findings from studying empathy, and offers fascinating insights that anybody can use to build the muscle of empathy in their personal and professional relationships and create a better, kinder world.

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Podcast

EPISODE 11: The Allyship Journey at Microsoft, with Chief Diversity Officer Lindsay-Rae McIntyre

Lindsay-Rae McIntyre, Chief Diversity Officer at Microsoft, sits down with with NLI CEO and Co-Founder Dr. David Rock and NLI Head of Research and Consulting, Khalil Smith, for a discussion on allyship. Learn how Microsoft has been working for the past two years to develop a culture of allyship and how leaders can develop tools to make allyship come alive in their organizations.

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News Archive

3 Ways to Redefine Your Organization for a New Era

With the world on lockdown, organizations everywhere have had to rethink how they operate. But in the midst of the crisis, some have discovered something unexpected: productivity has gone up, not down. A crisis like a global pandemic naturally triggers extreme anxiety and stress, but it also unleashes tremendous energy and motivation. If leaders keep threat levels low, they can harness that sense of urgency to achieve work results that would normally seem impossible.

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man sitting in an empty auditorium
News Archive

How To Make Virtual Learning Better, Not Worse, Than In-Person

When governments issued lockdown orders earlier this year, organizations everywhere scrambled to move their learning programs online. Since then, a team at the NeuroLeadership Institute has conducted over 20 learning audits to assess how larger companies handled the transition. Unfortunately, our conversations revealed that most organizations took in-person learning programs, already poor at driving behavior change, and made them worse, not better.

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Podcast

EPISODE 10: How to Build a Growth Mindset During Crisis, with Chris Boruff of Morningstar

Chris Boruff, Director of Operations at the financial services firm Morningstar, sits down with NLI Co-Founder and CEO Dr. David Rock and NLI’s Director of Industry Research, Andrea Derler, to discuss growth mindset—what it is, how it works, and and how Morningstar has made the most of the COVID-19 crisis to transform the entire organization’s approach to learning, feedback, and growth.

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diverse team chatting over drinks and laptop
Blog

The Surprising Role of Shared Language in Inclusion

A recent Wall Street Journal article put Google’s diversity struggles on full display: Googlers of all ideologies and political leanings are finding it difficult to reconcile their personal beliefs with those of their colleagues. Googlers For Animals are clashing with Black Googler Network. Conservatives At Google say their preferred candidates get unfairly smeared at work. And Sex-positive Googlers take issue with Google Drive staff removing explicit images from the platform. Google grapples with this kind of infighting in part because Google encourages people to bring their full selves to work. The policy may be noble on its face, but as our client work has found, complete inclusivity often leads to clashes over conflicting viewpoints. Everyone is saying something different, so no one is getting heard. The solution we propose for optimizing inclusion is developing a shared language. The psychology of inclusion We know from the research that diversity makes inclusion harder — no matter if you’re talking about gender, ethnicity, or belief. Teams with more differences must exert greater effort to help others feel like they belong. Too often, well-intentioned companies start groups to celebrate these differences, such as those focused on women or minority ethnic groups. Studies have shown this only makes things worse. One 2015 review found that efforts to celebrate differences can lead non-dominant members to feel uncomfortably aware of their group identities. They feel more marginalized, not less. The way to make people feel more in-group is to celebrate similarities. Colleagues feel like they belong when they are reminded of what everyone has in common, such as a shared sales target or project objective. Psychologists call these “superordinate goals,” and they’ve been shown to improve cohesion and reduce conflict. This is where shared language comes in. If coworkers are united around similar goals, they can begin to adopt specific vocabularies for talking about those goals. By using similar phrases, they can ensure mutual understanding. Shared language must be brain-friendly Unfortunately, typical D&I mantras are too exhaustive to add any real value for companies. In our own work, we rely on the science of memory to help clients build a handful of short, sticky phrases that are easy to recall and share in daily conversation. The phrases have the added benefit of getting people to automatically think in terms of the team’s goals — a process known as “unconscious priming.” In matters of bias, for example, having a shared language equips people to call out biases in real-time. If someone notices a coworker hiring only people of their same gender, race, and age, they can ask the person if there might be a similarity bias at play. Asking questions and using the same language allows teams to broach big issues in a non-threatening way. Tips for your organization To get the most out of shared language, explain your thinking to create clarity. People won’t always agree with decisions, but at least they’ll understand and respect them. Tell stories to pass on cultural cues about ideal behaviors and show how inclusion can get misunderstood. Generating empathy helps align people to the company’s goals, without telling people to sacrifice who they are as a person when coming to work. SEE ALSO: 5 Habits for Holding Less-Biased Meetings

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News Archive

How to Combat Racism in Stores

This article from Vogue Business focuses on how luxury retailers are working to become more inclusive, including Tiffany & Co., who partnered with NeuroLeadership Institute to develop bias mitigation strategies.

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two people speaking at the NeuroLeadership Institute SUMMIT
News Archive

Coronavirus may be creating better bosses, who talk less and listen more

Back in the pre-COVID-19 days, Mitchell Spearman didn’t talk to his staff much about their feelings. As senior director of principal gifts for the University of Texas at Austin, he helped set goals for his team of fundraisers, assisted them in meeting those goals and celebrated their successes when they did. Continue Reading on LA Times

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"How companies are using science to find the right hire" article
News Archive

How companies are using science to find the right hire

Any business leader will tell you the right team is essential for fostering innovation and success. But is talent development an art or a science? Increasingly, it’s appearing the answer can be found in science. And believe it or not, most leaders find that comforting, says Katherine King, CEO of corporate consultancy Invisible Culture, which helps companies develop the skills to compete in fast-changing industries and create cultures that promote healthy work habits. Continue Reading on Boston Globe

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"US wasn't prepared with masks for coronavirus" article
News Archive

Despite warnings, the US wasn’t prepared with masks for coronavirus. Now it’s too late

Treating coronavirus patients in one of the busiest emergency rooms in Manhattan, Dr. Jason Hill wore the same disposable respirator mask for up to four shifts in a row. He’d take the mask home from Columbia University Medical Center, his coffee-flavored breath clinging to its fibers. Then he’d bake it in an oven to kill any viral hitchhikers. A half-hour at 140 degrees. For months as the virus filled hospitals in New York and across the nation, doctors, nurses and other medical workers risked their lives in similar ways – sharing protective gear, reusing masks or going without – simply because there weren’t enough to go around. Continue reading on USA Today

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News Archive

Follow the Science of Culture Change to Transform D&I

We’ve written before on the importance of creating priorities, habits, and systems (PHS) when it comes to large-scale culture change. But with so many organizations taking a renewed—or perhaps unprecedented—interest in reshaping their D&I efforts to boost inclusion, mitigate bias, and become more human overall, we felt compelled to revisit the model and explain the underlying science. Because when it comes to addressing systemic racism, you can’t do it just by making it a priority.

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Leaders should strive to do more than announce their support. They should act.
Blog

Leaders, Don’t Be the Friend Who Only Says ‘Happy Birthday’

Recently, our social media feeds have been plastered with companies announcing their support of the Black Lives Matter movement and other racial justice initiatives. Some of those announcements, from companies like Nike and Ben & Jerry’s, have been hailed widely. Others have been met with sharp criticism. What differentiates the two groups is a historic catalog of action and commitment from one group—and an assumed “here one day, gone the next” mentality from the other. “The intent of the messages is appropriate, and yet it needs to be backed up with action, commitment, and sustainability. It’s like a friend who only sends you a message once a year on your birthday; are they really a friend?” said Khalil Smith, NLI’s Vice President of Consulting and Practices, in a recent interview. Because Nike and Ben & Jerry’s have consistently advocated for the cause of racial justice, their statements align with what we know about their brands, and ring true when received by the public at large. Contrast that to companies who are entering the conversation for the first time. As Khalil explains, “If the only time you’re talking about race or equity is when something horrific breaks through the news cycle and you’re sending out a message at the same time as everyone else, that’s when it seems disingenuous.” Now it’s time for companies to back up their commitments with real, sustained action. They need to go beyond just wading into the conversation, and do the work of implementing solutions. They need to be the type of friend who does more than just wish you a happy birthday. To read the full interview with Khalil, click here. [action hash= “828b54ca-f297-476c-82f1-7ac98cbba097”]

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Podcast

EPISODE 8: Heads of Talent at Zoom and P&G Create Clarity in a Noisy World

At a time when the noise of the world seems to drown out any sense of clarity, Lynne Oldham, Chief People Officer at Zoom, and Tracey Grabowski, CHRO at Procter & Gamble remind us how to follow what’s essential—not just in the services they offer, but in how they’ve cultivated a calming, yet innovative, spirit through intense disruption, and in so doing, set an example for other leaders to follow.

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Woman looking skeptical
News Archive

Why Companies Should Do Better In Their BLM Response

About 3 weeks ago, the emails started. Companies sent out emails to thousands of subscribers asking for forgiveness and pledging support for Black communities.  The emails came suddenly and in spurts. Yet, things still felt the same, but with a cluttered inbox.  Are there more strategic ways companies can respond during times of crisis, especially when it comes to diversity issues.  What if silence is golden?  Where a company or organization can admit they don’t have an answer, and they are open to listening during a time of crisis. Continue Reading on Forbes

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person with a stack of books held over their face
Podcast

EPISODE 7: The Science of Allyship and What Leaders Should Do Now

A panel of NLI experts, including CEO and Co-Founder Dr. David Rock, VP of Consulting and Research Khalil Smith, and Head of D&I Ester Neznanova, walk us through the science and importance of listening deeply, uniting widely, and acting boldly. Along the way they address challenges leaders have been facing and offer science-based solutions to keep teams feeling heard, included, and empowered to effect change.

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child wearing VR goggles
News Archive

Think Like a Futurist: How to Chart Your Organization’s Course Amid Crisis

In recent months, over the course of the COVID-19 crisis, I’ve been talking with hundreds of leaders about how they see the road ahead, and how they’re using that vision to build a better normal. This crisis has no doubt saddled us with tremendous challenges and setbacks. But it’s also provided us the rare opportunity to reimagine our organizations and make them fundamentally better.

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Khalil speaking at Summit
News Archive

4 things your black employees and coworkers wish you knew —and how you should offer allyship and support

I have the fortune of knowing and working with incredible people of all backgrounds and ethnicities. And as a black leader who has held senior-level positions, I am frequently being asked about this moment in history. Given what I’m being asked by my non-black friends and peers, and what I’m being told by my black friends and peers, it seems as if we could benefit from making a few things known.

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graphic depiction of the brain
News Archive

Want to Be a Truly Exceptional Leader? Neuroscience Says Do These 5 Simple Things Right Now

About one-third of Americans have exhibited signs of anxiety or depression in the wake of Covid-19, according to the Census Bureau, and your employees are likely no exception. They’re looking to you as a business leader for guidance. But the context has never been more confusing, and the stakes have never been higher. Looking for a road map, I talked recently with Dr. David Rock, who has a doctoral degree in neuroleadership and who teaches Fortune 100 companies to lead employees according to principles of neuroscience. Continue Reading on Inc.

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Tracy Keogh headshot
News Archive

HP Looks After Its People to Lead Through Crisis

As Chief Human Resources Officer, it’s Tracy Keogh’s job to take care of people at HP, a firm known and lauded for its culture of innovation and authentic humanity. At HP, they’ve made it their mission to help people stay positive, engaged, and productive in the face of this crisis. More than that, they did it fast and with the brain in mind. Here’s how. Continue Reading on Forbes

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Podcast

EPISODE 6: The Mindset Organizations Need Right Now with Ford and Comcast

Shawna Erdmann, SVP of Learning at Comcast, and Melanie Davis, CLO at Ford, work for companies that have embraced growth mindset over the past few months, shifting from one set of expectations and roles, into brand-new operations. Their stories show how keeping an open mind benefits not just individuals as they work to adapt, but entire organizations looking to transform.

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"Will the workweek shrink in a post-pandemic world?" article
News Archive

Will the workweek shrink in a post-pandemic world?

The idea of a four-day workweek received a boost from New Zealand Prime Minister Jacinda Ardern last week, when she encouraged companies to try it out as a way of stimulating domestic tourism over longer weekends. A shortened workweek in a post-COVID-19 world raises some interesting points. Like pretty much all companies, the social media app Buffer has been struggling with higher than usual stress and anxiety among its employees over the last several months. Continue Reading on Marketplace

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box of colorful legos
News Archive

The Framework All Leaders Need to Build a Better Normal

As the world limps toward recovery, many news headlines seem to suggest we should accept this reality as our “new normal,” as if the story is all bad and out of our control. The truth is, while the pandemic and resulting economic impact are certainly outside our grasp, how we respond to crisis isn’t—especially at the level of each organization, and what we decide to do next. Continue Reading on Forbes

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Podcast

EPISODE 5: Learning to Lead Better with Gilead and Merck

Jyoti Mehra, CHRO of Gilead Sciences, and Doug Shupinski, Head of Leadership Development at Merck are today’s guests. The discussion focuses on how Gilead is creating a culture of empathy, through leadership forums and developing a common language, and how Merck is meeting people where they are to keep learning and development going strong.

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paramedic rushing down road
News Archive

How One Company Is Responding Quickly to Crisis by Understanding the Brain

It feels like we’ve weathered an enormous storm in recent weeks. Seemingly without warning, forces beyond our control displaced us from our offices and cut us off from our colleagues, friends, and families. Now we find ourselves in an unfamiliar landscape, stripped of its familiar guideposts and riddled with new obstacles. With no clear vision of the road ahead, many organizations have had to forge their own paths. Continue Reading on Forbes

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Podcast

EPISODE 3: Inclusion Matters More Than Ever with IBM and Gartner

Brian Kropp, Group Vice President at Gartner, and Deb Bubb, Head of Leadership, Learning, and Inclusion at IBM, discuss the growing importance of inclusive habits at work: respecting people’s capacity to get things done, the challenges of playing multiple roles, and helping teams see that they really are in this together.

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city layoffs news article
News Archive

What Airbnb Got Right About Announcing Layoffs

If you haven’t already seen the letter from CEO Brian Chesky to his team at Airbnb, addressing the impending layoffs, you likely will very soon. It’s already starting to be shared broadly, and based on my time studying and working with businesses, I would forecast that it will become either a bar for how layoffs are measured in the time of COVID-19, or, more hopefully, a blueprint. Continue Reading on Forbes

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Podcast

EPISODE 2: Netflix and DTE Energy on Leading with Trust and Empathy

Amy Schultz, Director of Organizational Effectiveness & Learning at DTE Energy, and Rebecca Port, VP of Talent at Netflix, represent two essential services during a crisis—perhaps in their own way. In this episode, Amy and Rebecca touch on their approach to giving employees a sense of certainty, autonomy, and relatedness in the way leaders focus their teams.

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Podcast

EPISODE 1: At HP and Patagonia, a Crisis Means People Come First

Tracy Keogh, CHRO at HP, and Dean Carter, Head of Finance, Legal, and HR at Patagonia, are dealing with different challenges at their organizations these days. But what you’ll hear from each leader echoes the same point: During a crisis, it’s people—not business goals or numbers—that need to come first.

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Danger High Voltage sign
News Archive

5 Neuroscience-Backed Methods To Manage Stress At Work

With a large number of employees working remotely due to the coronavirus outbreak, many are having trouble adjusting to the new reality, especially when there is uncertainty around the duration of the crisis. The pandemic has spawned a mental health crisis that business leaders need to reconcile with. Dr. David Rock, founder and CEO of NeuroLeadership Institute, a science-based leadership development company, has studied the way our brains react to trauma, and his team is working with several businesses to develop strategies that support employees. Continue Reading on Forbes

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man in business suit standing on the edge of a cliff
News Archive

3 Cognitive Pitfalls Leaders Should Avoid During a Crisis

If the saying goes that first we make our habits, and then our habits make us, in times of crisis we had better make sure we form the right habits as early as possible. Our organizations and the livelihoods of our employees could be at stake if we don’t. Continue Reading on ATD

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woman stressed sitting at her laptop
News Archive

The dos and don’ts of talking to employees virtually about furloughs and layoffs

California-based electric scooter rental company Bird recently laid off 30% of its workforce at once over a live Zoom conference call, due to the financial impact of the coronavirus on the business. It is reportedly the fastest start-up to have achieved a $1 billion valuation, also known as “unicorn” status, but its business has been ground to a halt by lockdown measures due to the pandemic. Continue Reading on CNBC

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A gloved passenger holds her phone on a subway train in Wuhan in central China's Hubei province on March 28
News Archive

WeChats From The Future

On this week’s episode of Rough Translation, Dr. David Rock (Co-founder and CEO of NeuroLeadership Institute) explains distance bias and provides some solutions to keep people connected.

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Case Study

HP Finds Its Growth Mindset and Reignites A Culture

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Financial Services PRACTICE AREA Culture & Leadership PRODUCT Trusted as the Bias Mitigation Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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Headshot of Arianna Huffington
Podcast

EPISODE 10: Creating More Human Organizations with Arianna Huffington and Dr. David Rock

Modern working life is overrun with distractions, obligations, and burnout. Arianna Huffington, author and CEO of Thrive Global, has made it her mission to infuse more humanity into how work gets done. In this week’s episode, Arianna sits down with Dr. David Rock, NLI Co-Founder and CEO, to explore the problem of being “always on” and offer leaders strategies to make their own organizations more human.

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Podcast

EPISODE 9: Create Cultures of Speaking Up with Dr. Mona Weiss and Khalil Smith

The most dangerous sound in any organization is silence. And yet, for many of us, speaking up is one of the hardest things to do at work. In this week’s episode, Assistant Professor of Management and Diversity at the Free University of Berlin Dr. Mona Weiss discusses her research around “employee voice.” She explains why personality alone can’t explain why some people keep quiet and why others make themselves heard, and offers research-backed tips to get everyone more engaged.

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Podcast

EPISODE 8: Stop Using D&I to ‘Fix’ Employees with Mastercard CIO Randall Tucker & Khalil Smith

No one wants to be told they need fixing, and yet this is the impression so many diversity and inclusion programs leave on employees. According to Randall Tucker, Chief Inclusion Officer at Mastercard, the smarter way to gain people’s buy-in is to frame D&I as an extension of an organization’s business goals. That way, Randall says, leaders can help people see D&I as a tool for building their skills, not correcting their flaws.

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magnifying glass held up to someone's face
Podcast

EPISODE 7: Feedback Thrives at Microsoft with Liz Friedman and Dr. Heidi Grant

It’s among the most heart-stopping questions a person can receive at work: Can I give you some feedback? But research shows it doesn’t have to be so dread-inducing. Done right, feedback can spark transformation. On this week’s episode, Liz Friedman, Senior Director of Global Performance & Development at Microsoft, shares how America’s most valuable company is learning to make self-improvement an active effort through smarter feedback.

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Podcast

EPISODE 6: How Do Humans Fit into the Future of Work? With Lynda Gratton and Dr. David Rock

Lynda Gratton believes the human experience is fundamentally shifting. It’s moving away from the three-stage life of education, career, and retirement, and instead moving into what she calls a “multi-stage life,” whereby people learn, work, and relax over many decades, well into old age. On this episode, discover how Lynda sees the future playing out in discussion with NLI’s Co-Founder and CEO, Dr. David Rock.

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in-group and out-group representation
Podcast

EPISODE 5: Killing Ratings and Making Performance Come Alive with GAP’s Rob Ollander-Krane and Dr. Andrea Derler

No one likes to feel like a number. And yet, so many organizations use rigid, ratings-based approaches for tracking employees’ performance. Rob Ollander-Krane, Director of Talent Planning and Performance at Gap Inc., has for years decided to take his teams in a different direction — namely, by killing performance ratings. In this episode, discover how Rob’s bold decision has ushered in a brand-new world of work.

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Podcast

EPISODE 4: Inclusion and the Reskilling Revolution, with IBM CLO Deb Bubb and Dr. David Rock

To help employees learn new skills, IBM knows those people need to feel connected to their work. Which is why for the past few years, Deb Bubb, IBM’s Chief Leadership and Learning Officer, has sought to create more tight-knit communities within the company. That means more women. More people of color. And more cohesion overall. Listen in as Deb shares her progress and philosophies in adapting to this reskilling revolution.

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woman smiling with headset and mic
Podcast

EPISODE 3: Put Storytelling to Work with Soledad O’Brien and Dr. David Rock

For thousands of years, humans have used storytelling to share their truths and connect with others. And yet, as so many of today’s organizations continue to diversify, leaders still struggle to include a range of perspectives, even for critical decisions. Award-winning journalist Soledad O’Brien shares her thoughts on our collective need to get a bit more personal.

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Your Brain At Work Podcast
Podcast

The Neuroleadership Institute Podcast

In organizations around the world, leaders face urgent issues: a crisis in employee engagement, the need to make workforces more diverse, and the challenge of making workplaces feel human in an era of increasing dependence on technology. At the NeuroLeadership Institute, we believe brain science can help provide solutions.

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Blog

Why Followers Follow

A key aspect of organizational transformation involves leaders getting buy-in from their teams. But leadership doesn’t come without followership.

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person working on a tablet
Blog

Algorithmic Bias Is Groupthink Gone Digital

As corporations and governments grow ever more reliant on artificial intelligence to help them make decisions, algorithms have more and more power to influence our lives. We rely on algorithms to help us decide who gets hired, who gets a bank loan or mortgage, and who’s granted parole. And when we think about AI — deep learning and neural networks, circuit boards and code — we like to imagine it as neutral and objective, free from the imperfections of human brains. Computers don’t make mistakes, and the very idea of bias is a uniquely human failing. Right? It’s true that our ancient primate brains, evolved for tribal warfare and adapted for life on the savannah, are riddled with systematic errors of judgment and perception that bias our decisions. As we like to say at the NeuroLeadership Institute: “If you have a brain, you have bias.” But the reality is that algorithms, since they’re designed by humans, are far from neutral and impartial. On the contrary, algorithms have frequently been shown to have disparate impact on groups that are already socially disadvantaged — a phenomenon known as “algorithmic bias.” Just as a lack of dissenting voices in a group discussion can lead to groupthink, as we highlighted in our recent white paper, a lack of diversity in a dataset can lead to algorithmic bias. We can think of this phenomenon as a kind of “digital groupthink.” Consider the below examples of digital groupthink gone wrong: 1. Medical Malpractice Machine learning is a type of artificial intelligence in which a computer infers rules from a data set it’s given. But data sets themselves can be biased, which means the resulting algorithm may duplicate or even amplify whatever human bias already existed. The Google semantic analysis tool word2vec can correctly answer questions like “sister is to woman as brother is to what?” (Answer: man.) But when Google researchers had the system practice using articles from Google News and asked it the question, “Father is to doctor as mother is to what?” the algorithm answered “nurse.” Based on the articles in the news, the algorithm inferred that “father + medical = doctor” and “mother + medical profession = nurse.” The inference was valid based on the dataset it studied, but it exposes a societal bias we should address, not perpetuate. 2. Saving Face In recent years, several companies have developed machine learning technology to identify faces in photographs. Unfortunately, studies show that these systems don’t recognize dark-skinned faces as well as light-skinned ones — a serious problem now that facial recognition is used not just in consumer electronics, but also in law enforcement agencies like the FBI. In a study of commercial facial recognition systems from IBM, Microsoft, and a Chinese company called Face++, MIT researcher Joy Buolamwini found that the systems were better at classifying white faces than darker ones, and more accurate for men’s faces than for women’s. IBM’s system, the Watson Visual Recognition service, got white male faces wrong just 0.3% of the time. Compare that to 34.7% for black women. Buolamwini’s study promptly went viral and IBM, to its credit, responded swiftly, retraining its system with a fresh dataset and improving its recognition rates tenfold in a matter of weeks. 3. Boy Scouts Amazon has long been known as a pioneer of technological efficiency. It has found innovative ways to automate everything from warehouse logistics to merchandise pricing. But last year, when the company attempted to streamline its process for recruiting top talent, it discovered a clear case of algorithmic bias. Amazon had developed a recruiting engine, powered by machine learning, that assigned candidates a rating of one star to five stars. But the algorithm had been trained by observing patterns in resumes submitted to Amazon over a ten-year period. And since the tech industry has been male-dominated, the most qualified and experienced resumes submitted during that period tended to come from men. As a result, the hiring tool began to penalize resumes contained the word “women’s,” as in “captain of the women’s chess club.” To its credit, Amazon quickly detected the gender bias in its algorithm, and the engine was never used to evaluate job candidates. It’s tempting to think that artificial intelligence will remove bias from our future decision-making. But so long as humans have a role to play in designing and programming the way AI “thinks,” there will always be the possibility that bias — and groupthink — will be baked in. To learn more about eradicating groupthink in your organization, download “The Business Case: How Diversity Defeats Groupthink.”

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