When collecting data on learning sessions, the net promoter score is the default for many organizations. But there are numerous flaws with the approach.

Culture change can feel like an impossible task, but with the right mindset and approach to building habits, leaders can create their desired behaviors.

By now, most leaders understand that organizational growth mindset is a transformative tool for talent development, but implementation can be tricky.

Survey results indicate leaders still struggle with how to implement growth mindset, despite many now making the skill a priority in their organization.

The hallmark of developing a growth mindset is the discomfort that comes with trying new things and, inevitably, failing. But perseverance is possible.

Leaders who practice optimal inclusion — that is, deploying the right people for the right jobs — can create more efficient, effective teams.

As Microsoft CEO Satya Nadella has put it, leaders should be striving for an organization full of "learn-it-alls," not "know-it-alls."