“Luxury brands are working to educate retail staff to eliminate their biases against Black customers.”

  • An illustration of people on different levels, and the bottom people are confused

Equity, Explained

February 21st, 2023|

In this infographic, we dive into how the brain reacts to unfairness and why systems must be overhauled to truly achieve equity.

  • Colorful blacks are stacked together

3 Ways Diversity Improves the Customer Experience

February 9th, 2023|

In this CMSWire article, Global Head of DEI at the NeuroLeadership Institute, Janet M. Stovall, shares three touchpoints in the customer experience where diversity and inclusion impact the customer experience.