“Luxury brands are working to educate retail staff to eliminate their biases against Black customers.”
In this infographic, we dive into how the brain reacts to unfairness and why systems must be overhauled to truly achieve equity.
The Essentials: How Diversity Fuels Innovation
Diversity isn’t just a “nice to have.” It’s a key element of an innovative business culture.
3 Ways Diversity Improves the Customer Experience
In this CMSWire article, Global Head of DEI at the NeuroLeadership Institute, Janet M. Stovall, shares three touchpoints in the customer experience where diversity and inclusion impact the customer experience.