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We Want Your Questions On Gender, Performance, And Leadership

The NeuroLeadership Institute is set to launch a new journal article, “Debunking Gender Myths: The Science of Gender & Performance.” It’s our deep dive into what the research says about how being a woman or a man shapes the way you lead and succeed. In order to broaden the conversation around this incredibly important issue, we are holding a short discussion on Facebook Live on December 4 at 12pm ET with NLI Chief Science Officer, Dr. Heidi Grant. It’ll be an opportunity to ask questions about men and women at work and discover the latest insights emerging from the research literature. To get the conversation going, please submit a question below and we’ll consider it for our on-air discussion. Create your own user feedback survey

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Build Efficient Teams by Practicing ‘Thoughtful Exclusion’

Jam-packed meetings and overflowing project teams don’t do anyone any favors. They cause delays, create confusion, and generally make organizations less effective. At the NeuroLeadership Institute, we view this as a product of over-inclusion — not in the strategic sense, like for hiring, but for more tactical matters. It’s what happens when well-meaning leaders involve more people than necessary to avoid certain people feeling left out. But what leaders really need, according to the brain science, is to learn the tactical habit of “thoughtful exclusion.” We recently explored the concept of thoughtful exclusion for HBR, in a piece titled “How to Gracefully Exclude Coworkers from Meetings, Emails, and Projects.” It makes three basic prescriptions, which we’ve summarized below. Manage cognitive overload Research has found that 3% to 5% of employees at a given organization drive the bulk of collaboration. In turn, they also tend to be the most prone to burnout. Leaders can begin practicing thoughtful exclusion by identifying these employees, and then strategically limiting their involvement in projects and meetings. The technique affirms to people that their input is valued, but also makes clear that not every project deserves the same level of attention. Consider the social brain Humans seek out potential threats and rewards at nearly all times, even in social situations. This means the act of excluding others is intensely emotional (as those who have been left out know firsthand). Specifically, people may feel a threat to their relatedness, or the sense that they belong in a certain group. With the right language, leaders can actively minimize employees’ threat response. For instance, instead of casually mentioning to someone that they are no longer needed on a project, leaders can provide the surrounding context and reasoning for the decision. They can say things like, “I know you’ve already got a lot on your plate, and I’d like to keep you off this meeting so you can stay focused. What do you think?” This is the “thoughtful” component of thoughtful exclusion. It communicates a leader has an awareness of others, and when employees sense that awareness, they don’t feel as threatened. Set the right expectations Addressing people’s social needs is partly a matter of addressing their cognitive needs. The science has made it clear that there’s a great cost to defying a person’s expectations. When our brains think one thing will happen, but then something else happens, the brain uses much more energy to process that new information. Leaders can use this insight to better communicate about particular projects. They can give people strong rewards of certainty and fairness — two other domains of social reward or threat — by being transparent about their decision-making. Each person who enters the meeting will know why they, and everyone else, is there. And everyone who doesn’t get invited will know why, too. When leaders harness the science to get their teams on the same page, they can avoid the pains of politeness and assemble the right talent for each project. As a result, organizations as a whole can start doing more with less.

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The Truth Is No One ‘Has’ a Fixed or Growth Mindset

It’s easy to get overly conclusive when talking about growth mindset, or the belief that abilities can be improved over time. We may say, “Oh, I totally have a fixed mindset,” or “After all these years, I finally have a growth mindset.” But the truth is, that’s inherently a fixed-mindset way of viewing the concept, since it presumes that the mindset itself is set in stone. In reality, people don’t have a fixed or growth mindset; rather, they use a combination of the two depending on the situation. The NeuroLeadership Institute has caught this subtle difference many times over during various industry research projects, most recently culminating in our white paper “Impact Report: Growth Mindset Supports Organizations Through Disruption.” The paper features five case studies from companies making growth mindset come to life and driving lasting change. This variety made it clear that fixed and growth mindsets weren’t “switches” that people turned on or off. They were more like dimmers, capable of being dialed up or down depending on the context. How to actually think about growth mindset Think about your own life. Let’s say you like to cook and sing; maybe you’re learning a foreign language, too. At work you’ve just been promoted and now you oversee a larger team than you did in your previous role. It’s quite possible —probable, even — that you approach each of these domains with a different mindset about your abilities. Perhaps you relish the chance to try new recipes in the kitchen, and add more French to your vocabulary — classic growth mindset. At the same time, you feel like your singing chops aren’t good enough and leadership skills have hit a ceiling, each possibly indicating a fixed mindset. All those scenarios make it impossible to fairly say you have a fixed or growth mindset, because you’re using both all the time. NLI’s research over the past several months made it clear that leaders should go easy on themselves when developing a growth mindset, since the skill itself is something new to nurture. The key is to recognize when thoughts become self-limiting, and then actively work to move toward growth. If leaders can make this mental shift, past research suggests, they’ll be better at instilling growth mindset in their direct reports. In time, they can even create what NLI calls a Growth Mindset Culture — a confluence of growth mindset across an organization, each employee finding more value in getting better as opposed to being the best. This article is the fourth installment in NLI’s series, Growth Mindset: The Master Class, a 12-week campaign to help leaders see how the world’s largest organizations are putting growth mindset to use. [action hash=”cd97f93c-1daf-4547-8f7c-44b6f2a77b77″]

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HBR "How to Gracefully Exclude Coworkers from Meetings, Emails, and Projects" article
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How to Gracefully Exclude Coworkers from Meetings, Emails, and Projects

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] You and about 20 of your coworkers are sitting around a crowded conference room table, discussing the details of some project. Some people are fighting for attention, trying to get a word in. Others won’t stop talking. Others have tuned the meeting out, retreating to their laptops or phones. At the end of the meeting, the only real outcome is the decision to schedule a follow-up meeting with a smaller group — a group that can actually make some decisions and execute on them. Continue Reading on Harvard Business Review [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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The 6 Business Reasons Organizations Look to Adopt Growth Mindset

Change is the only constant, the old adage goes, which might explain why today’s organizations are so focused on adaptation. After spending several months interviewing 20 global organizations about growth mindset, the NeuroLeadership Institute has identified six business reasons an org might look to put the concept to use, which we’ve summarized below. (Note: Percentages may not add up to 100% due to rounding.) [action hash=”7b17478f-7c52-499f-9fd4-7a4d4b69cfa1″] 1. Digital transformation (38% of sample) The most popular reason an org might focus on growth mindset was to stay agile in the face of technological uncertainty. Big data and artificial intelligence are rapidly becoming commonplace, and organizations of all kinds — mid-tier companies and corporations alike — are looking to keep talent ready to change on a dime. 2. Business improvement (19% of sample) Some organizations used growth mindset to introduce leaner methodologies into their work streams, restructure teams, or implement new business strategies. These orgs wanted to be more agile, too, but focused more on improving internal operations than adapting to market forces. 3. Growing up (13% of sample) Growth mindset meant just that to some organizations: growth. Maturity stood out as a major reason for organizations that were smaller and looking to expand quickly and sustainably. Financial pressures, internal turmoil, and other setbacks often accompanied these efforts. 4. Reinvention (13% of sample) Organizations focused more on pivoting in some form used growth mindset to change their culture, rebound from financial troubles, and shift gears after a shakeup in leadership. Among these organizations, especially, growth mindset represented a way to see challenges as opportunities, not threats. 5. Performance management transformation (13% of sample) For some organizations, growth mindset was instrumental in overhauling the way they interviewed and hired candidates, and evaluated employees. Instead of asking employees to prove their worth, orgs can use growth mindset to see the value in improvement over time. 6. Quality enhancement (6% of sample) The university in our sample was the lone organization to use growth mindset for accreditation. It saw the concept as the means to enhance the quality of its program for the benefit of current and future students. Parting shots Why one organization might embrace digital transformation over reinvention is a product of the industry and size of each enterprise. A major takeaway from our research is that organizations mold growth-mindset efforts to fit their needs. What works for one might not always work for all, so look for the process in your org that may need growth mindset the most. This article is the third installment in NLI’s new series, Growth Mindset: The Master Class, a 12-week campaign to help leaders see how the world’s largest organizations are putting growth mindset to use. [action hash=”7b17478f-7c52-499f-9fd4-7a4d4b69cfa1″]

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How to Build Empathy in People, from a Psychologist’s Trip to the Hospital

When Peter Mende-Siedlecki was visiting a loved one in the hospital recently, he noticed something strange by the person’s bed. It was a set of statements, designed to remind the hospital staff of three things. “Please call me _____.” “What I would like you to know about me is _____.” “What I value/love most is _____.” For Mende-Siedlecki, a psychologist at the University of Delaware who’s spent a career studying empathy and spoke at this year’s NeuroLeadership Summit, this was a fantastic discovery. In just three prompts, the hospital engaged in expert individuation, or the psychological practice of seeing people as unique, distinct beings. We can think of it as the opposite of stereotyping. In the workplace, individuation matters because empathy matters. Every day, teams collaborate based on overlapping strengths and weaknesses, constantly keeping others in mind. We sense people’s needs, they sense ours, and everyone adjusts accordingly. The trouble is, science has repeatedly shown that empathy is a scarce resource; our brains don’t want to spend it willy-nilly. This leads to unfortunate observations like “One death is a tragedy, but a million deaths is a statistic,” and the all-too-human habit of “compassion collapse” in the face of mass tragedy, where the brain apparently has an easier time caring about one than many. Individuation, Mende-Siedlecki’s research has found, works as a kind of shortcut to empathy. If we can remember that the people around us feel pain, stress, joy, and all the other things we too feel, maybe we can escape some of the habits that hold us back. Teams don’t necessarily need to mimic the hospital’s prompts to reap the benefits of individuation. Instead, they can model themselves after the behaviors of society’s master networkers — namely, asking one another about aspects of their personal lives, such as where they’re from, who their family is, and how they stay busy, just to name a few. The practice also helps build what Stanford University psychologist Leor Hackel calls “reciprocity.” Hackel, also a speaker at this year’s NeuroLeadership Summit, has found in his research that “paying it forward” through charitable actions or words, builds compassion in people. Creating empathic teams is valuable for leaders because NLI’s own research has found that collective intelligence — even of the emotional kind — is critical for team function. It’s not enough to have a star player, in other words. The best teams are smarter, more creative, and generally higher-functioning because the whole is greater the sum of its parts. It’s an ironic, humanistic takeaway: The more you help employees see each other as individuals, the stronger your entire team will be.

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An Army General’s Advice for Career Shifts: Focus on Blind Spots

The future is coming, and getting ready for it isn’t just a matter of more refined thinking, but broadened experiences. This how the US Army War College helps service people prepare for the future, explained Major General John S. Kem at this year’s NeuroLeadership Summit. “What are the gaps for you to be more ready for uncertainty in five to ten years?” he asked. In a military context, according to Kem, it’s partly a matter of taking a tank commander and teaching them to bring diplomacy and economics into their decision-making. In organizations, it means that if you want to become a CEO but you’ve spent your career in marketing, you’re going to have to move into operations or another role to round out your perspective. In other words, it’s all about curing blind spots. At the NeuroLeadership Institute, we put this in terms of experience bias, or the assumption that if you believe something or an experience happened to you, then that must be the only way it could be. But if you go out and seek new experiences, then you’ll work toward escaping that bias. As Kem explains, however, it’s not just a matter of being able to “project into your next job,” but gathering the experiences that will expand our perspectives — and, in turn, be more prepared for uncertainty. That’s a major lesson for managing your own career or designing a talent strategy. It also, we must say, smells a lot like growth mindset: knowing that you can’t possibly know what you need to know from where you are, take the steps to address your blind spots, especially by embracing other disciplines. For more, watch the NeuroLeadership Summit livestream, broadcasting Thursday and Friday.

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If You Want to Persuade People, Don’t ‘Treat the World As Facts’

Facts are facts — except that they’re not. In a session on idea propagation and influence at this year’s NeuroLeadership Summit, Wil Cunningham, a psychologist at the University of Toronto, explained that getting through to people is about more than simply getting things right. What we really need to focus on, he says, are assumptions about the world that they have about how things work.  “We treat the world as facts,” he said, “without understanding the structure of belief system the fact operates in.” If we want to reach someone, the research indicates that there are different conceptual gatekeepers to get by. You can convince someone if they think a fact will better their wellbeing. That’s step one. Next, you have to satisfy what’s technically called “the expressive function,” or how a new fact fits within their sense of self and existing web of knowledge. That’s because Cunningham says a lot of the “facts” that we’re trying to impress upon one another are social facts, a concept identified by the French sociologist Emile Durkheim a century ago. Social facts are true to the extent that everybody in a group agrees that they’re true, like that cash has a monetary value rather than being illustrated scraps of paper.   “We sometimes hold beliefs to signify the groups we belong to,” Cunningham said. So if you’re pitching someone on a social fact — like that your product solves a common pain point — and it doesn’t blend with their sense of self and group identity, there’s a good chance they’ll reject it. The whole latticework of facts, preferences, and assumptions they’ve long internalized won’t mesh with the new information or argument.  If you pass that self-belief test, then you can actually add new fact to their personal web of knowledge, Cunningham says. The takeaway: Get to know your audience — and what they believe about the world — and describe things in those terms, not necessarily your own. That way, you can actually influence people and add insight to their lives.  For more, watch the NeuroLeadership Summit livestream, broadcasting Thursday and Friday.

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How Social Threats Create Toxic Cultures, and What You Can Do About Them

It’s tempting to blame toxic work cultures on an unknowable set of factors, but often the answer is much simpler. In an article for Fast Company, author Meghan E. Butler, partner at Frame+Function, noted that toxic workplace cultures are consistently the product of poor leadership. Specifically, toxic behavior often stems from leaders missing (or ignoring) key warning signs in how teams function. Perhaps they see aggressive work styles as signs of passion, or label cases of bullying as harmless fun. Meanwhile, employees get hurt and the culture turns toxic. Understanding SCARF As Butler points out, there are five key social domains that demand leaders’ attention: status, certainty, autonomy, relatedness, and fairness. We call it the SCARF Model. It relies on the widespread neuroscience finding that social threats register in the brain in a similar way as physical threats: Cognitive function suffers and people’s quality of work declines. Toxic behavior can affect any SCARF domain, or several in combination. For instance, it’s threatening to a person’s status when their co-worker openly calls out a recent mistake in a team meeting. And it damages people’s sense of fairness and relatedness (or sense of belonging) when a manager plays favorites by assigning projects only to certain people. Leaders who stay aware of these domains can actively take steps to fix them, in turn creating more psychological safety at work. That means bestowing employees not with social threats, but rewards. Here are examples for each SCARF domain: Status — Leaders can celebrate employees’ contributions to the wider team, and they can celebrate team wins to the larger department or organization. Certainty — Before starting a meeting, leaders can lay out the agenda and clarify the goals he or she wishes to achieve by the end. Autonomy — Leaders can raise employees’ sense of control and ownership over their work by delegating projects across the team, rather than hoarding information and keeping people out of the loop. Relatedness — Inclusive leaders help their employees recognize shared goals, such as hitting sales targets or wrapping a big project. (Contrary to popular belief, highlighting differences may only further divide people.) Fairness — Leaders can create a sense of equality by mitigating biases, such as seeking diverse opinions around the office to reduce what psychologists call “experience bias.” The takeaway Ultimately, toxic cultures form when leaders practice the same unhelpful behaviors over and over again. These actions are seldom intentionally destructive, but unless leaders actively try to develop the correct habits — and create psychological safety for everyone — social threats are bound to arise. As Butler notes, “All of these signs can generally be whittled down to one key factor: Fear. And fear corrodes mental health and productivity.”

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Summit Q&A: NYU Psychologist Batia Wiesenfeld On How Adaptive Thinking Drives Better Decisions

Adaptation requires flexibility, both in mind and behavior. Batia Wiesenfeld knows this firsthand. As the Andre J.L. Koo Professor of Management at NYU’s Stern School of Business, Wiesenfeld has made a career out of looking at the ways employees can change their thinking to max out their productivity, especially when in a state of flux. We recently chatted with Wiesenfeld, a speaker at this year’s NeuroLeadership Summit, about the cutting-edge blend of business and science. NLI: What early interests did you have that led you to your long-term research on organizational change? Batia Wiesenfeld: What has been an abiding interest for me is how people adapt to the challenges of organizational life, having witnessed people who failed to adapt and whose lives were ruined. A friend’s father committed suicide because of a loss of meaning and identity after he was laid off, so there can be serious consequences when you get challenged at work. Work is so important, especially in America. It’s so important given our modern society and how we think about other people. It’s replacing the role of community. It’s replacing the role that family used to play. Now, work is where we feel like we get support, where we define our identity. We often disclose more to people we work with than our family members. So there are these extraordinary challenges and I’m interested to know how people respond to them. That’s what brought me to look at organizational change. I started out with research about things like self-esteem, self-identity, where there is a lot of emotion. And over time, I’ve started to be more and more interested in cognition. NLI: What is your research showing you now? BW: What I’ve realized is that the brain is still so much more in flux than any part of us. At some point, we’ve grown up, we’re not changing, we look the same, but our brains are still changing. Our brain tries to understand the world and adapt to it using mental representations that can range from being very abstract to very concrete. And even that — just thinking about things abstractly or concretely — is an adaptation. If you’re trying to jump beyond the here and now, or think far into the future, you have to be more abstract because the details of the here and now are like tethers that pull you down. They prevent you from making that jump, so even those mental representations are adaptations. On the other hand, all of the concrete details are incredibly helpful for getting things done. When I think of making a presentation today, instead of “I have to present at the Neuroleadership Summit in October,” I can think very abstractly, “Why do I want to do this?” As the Summit date gets closer my thinking gets very concrete. The ability to move in this agile way between more abstract and more concrete thinking is crucial to being able to adapt to our context. In my current research, I’m looking at things like how leaders and followers in organizations that are going through a change have to collaborate because they come in to the change with very different mental representations. The leaders of the organization think big picture, broad vision, way in the future. The followers — the folks who are having to carry this stuff out — they’re thinking about specifics and they’re often somewhat fearful. There has to be collaboration to get the best of both. So I’m seeing that the way we represent our world is so crucial to this phenomenon of adaptation that I’ve been studying for so long. NLI: Where do you see research in this space going in the near future? BW: One is recognizing this confluence of the body and the mind and being much more informed by physiology — neuroscience reflects physiology. It is giving us new insight and we are starting to understand how we can draw from those insights and allow them to inform what we really care about, which are behaviors, especially social behaviors. How are people interacting with one another when they’ve got to get a job done? So now we’re able to see connections. We can draw a line from social behaviors all the way back to the physiological. I see social science and natural science coming together. Data and the ability to process it is part of what’s changing organizations. We have access to so much more information, so much data, and we’re able to do so much more with it such as using it to build theory. I think we used to start from theory and only use data to test it. People are really interested in understanding the future of work, how work is changing, the work experience, and organizations. All of those are changing largely because of technology, and technology is also changing the way we study those things. Vivian Giang contributed reporting for this article. [action hash=”6cd538cd-54dd-4b69-a152-d85ebcd24518″]

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The Most Profound Way to Create Growth Mindset

Leaders naturally want their employees to bounce back from failures and strive toward improvement — the hallmarks of a growth mindset. But how to cultivate that reality is seldom easy or obvious. Our research at the NeuroLeadership Institute finds better feedback conversations mark the smartest place to start. We define growth mindset as the dual belief that employees’ skills can be improved and that improving those skills is the point of the work people do. The trouble many companies run into, however, is getting people to seek out improvement. Growth mindset is uncomfortable. It requires people to confront their weaknesses, which may feel like personal shortcomings. Regular feedback conversations, in which people ask for feedback rather than give it unsolicited, may help people see challenges as opportunities, not threats. Real lessons from fake negotiations NLI recently published a study that included 62 people from a major consultancy, who were asked to engage in a mock negotiation. Each negotiation was one on one. Researchers behind the study hooked subjects up to heart rate monitors. During the negotiation and in feedback conversations afterward, the heart rate monitors tracked people’s physiological responses. Findings indicated that feedback-givers were just as stressed out as askers. However, those givers who were asked for feedback showed less heart-rate reactivity than givers made to give feedback unprompted. We draw a lot of conclusions from the study. In terms of growth mindset, the biggest one is that asker-led feedback conversations are a lower-stress way for teams to discuss performance. If leaders can encourage team members to ask for explicit feedback on a regular basis, we contend that employees will gradually begin to view critiques as less threatening. They’ll focus less on failures and more on growth. They’ll welcome challenges, not shy away from them. Start small to go broad Leaders play a crucial role in modeling this behavior. According to NYU psychologist Tessa West, an NLI senior scientist and the study’s lead author, it’s still threatening to start asking for feedback. So leaders can use small-stakes questions to get people thinking in terms of improvement, rather than pure wins or losses. For instance, a manager can ask her team what they thought of her eye contact during the last meeting. Performed over and over again, across departments, asking for feedback could hold the power to send a growth mindset rippling across an entire organization. And it all begins with the decision to ask the right questions. [action hash=”6cd538cd-54dd-4b69-a152-d85ebcd24518″]

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Summit Q&A: The Motivation Science Behind Weight Loss, Learning, and Leadership

Art Markman is a renaissance man of psychological science: He holds a professorship at the University of Texas-Austin, where he’s also the director of the program in the Human Dimensions of Organizations. He co-hosts the podcast Two Guys On Your Head. He’s authored many books, including Smart Change: Five Tools to Create New and Sustainable Habits in Yourself and Others. And he’s also a panelist on the Networking and Building Alliances session at this year’s NeuroLeadership Summit in October. We recently spoke with Art to learn about how immersing himself in motivation and decision science has shaped his life, and came away with some practice advice on how to get more good stuff done in our own lives. NeuroLeadership Institute: How has being in this field change the way you make decisions in your everyday life? Art Markman: There’s a lot of things I’ve done as a result of knowing more. Some of them have been pretty straight-forward. So for example, in my mid-30s I took up the saxophone because there’s all this data that suggests if you look at people’s regrets, the thing that old people regret more than anything else is not the dumb things they did but the important things they didn’t do. And so, I always recommend to people, periodically project yourself mentally to the end of your life and look back and ask yourself, is there anything I wish I would’ve done? And at some point, I thought, “Gosh I always wanted to learn to play a saxophone and I didn’t.” So about  a week after that, I went out and found a teacher and bought a saxophone and learned to play. I think I also am better at seeing different sides of situations that I’m involved in. For example, there are broad tendencies to look at other people’s behaviors and assume that it’s being driven by their characteristics, their traits, and individual goals rather than the situation that they’re in. Whereas with our own life, we pay a lot of attention to, “Oh I was forced to do this in this situation.” So I think I’ve become more tolerant of things other people have done by routinely asking myself, “Well, what’s the situation? Did they do this just because they didn’t have a choice? As a result, should I be trying to focus on how to help, how to make that situation better rather than chastising them for some kind of fundamental limitation that they themselves have?” I spend a lot of time writing about behavior change. And so in my own life, like if I want to lose weight, I’m more effective at that because I understand how motivation works. I run this program. I have a staff of 6 people. I have 35 faculty who I work with and I feel like I can work more effectively with people because I have a better understanding of what factors influence behavior change and so we can set up what we do in ways that get people to do things a little bit different, not a manipulative way, but sharing a vision people can get on board with and also structuring a plan where people not only think this is a vision they can be a part of but also something that they can accomplish. NLI: I read somewhere that you lost 40 pounds — how did you do that, and how did your study on motivation help you achieve your goal? When it comes to weight loss, people think to themselves, “I don’t feel right. I don’t look right.” For me, I didn’t like the way I looked and felt anymore. I think that, for one thing, the formula for weight loss is not a carefully guarded secret. Everyone wants some special diet, but at the end of the day, if you’re going to engage in some kind of weight loss activity, you’ve got to burn more calories than you take in and you have to do that consistently. Then the question is, how do you structure your world to facilitate getting more exercise and eating less? It turns out the eating less is probably more important than the exercise. Because you can work really hard, but if you eat too much, you will overwhelm any amount of calories that you burned. There’s a great quote from Jack LaLanne that I love to use, and it’s “The best exercise is pushing yourself away from the table.” But I think what’s important is to structure that environment. One of the things I did was that I became a vegetarian when I wanted to lose weight in part because I figured, rather than just trying to do less than what I was already doing, I thought, “If I completely change the diet that I’m eating, then I have a chance to institute a new set of behaviors.” NLI: You broke the frame, so you’d have to keep paying attention. AM: That was one piece of it. One piece of it was planning a little bit better. If I cooked too much food, then putting the rest away in advance. Some of it was figuring out what to do when I’m faced with a buffet where you want to throw everything onto your plate. It’s really helpful sometime to find dessert plates that are lying around somewhere. They’re smaller plates so you put less stuff on your plate, and then you eat less. So I think there are a lot of ways of messing around with your environment that can help. When I made the decision to lose weight, I let everybody know. People don’t like to do that, because if they fail, it’s embarrassing. But actually when you let everybody know, then they help you. Maybe they choose not to have an ice cream right in front of you. Or they’re a little more sensitive to how they dole food out in front of you if you’re having lunch with them or something. You

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The Data Is In: Your Organization Should Be Asking for Feedback

Think back to your last feedback conversation at work — how did it go? Chances are, you and your partner felt uneasy, maybe even threatened. The reason is hardly a mystery. Feedback conversations as they exist today activate a deep-seated threat response in the human brain. Even if it’s just a chat, our brains want us to flee. According to a recent article in the NeuroLeadership Journal, research may be able to fix this broken aspect of professional life. In a study led by NYU psychologist and NLI senior scientist Tessa West, 62 participants at a major consultancy engaged in a mock one-on-one negotiation over the price of a biotechnology plant. Then they gave each other feedback on the other’s performance. Heart rate monitors listened all the while. In follow-up analyses, West and her colleague, fellow NYU psychologist Kate Thorson, discovered that giving feedback and receiving feedback were equally anxiety-producing. This was big news: It signaled managers, too, feel the pain of criticism. Even bigger news, however, was that people who responded to a request for feedback — rather than give feedback unprompted, as per typical conversations — experienced significantly lower heart rate reactivity and reported feeling much less anxious. According to West, asking for feedback is better for long-term improvement because it gives people more control over the conversation and certainty in what will be discussed. If people can start small, she says, the initial pain of inviting criticism will eventually lose its sting. “When you ask for feedback, you’re licensing people to be critical of you,” West recently told NLI for Strategy+Business. “It may feel a little more uncomfortable, but you’re going to get honest, more constructive feedback.” Leaders can use the new study as a tool to create more of a growth mindset at work. If everyone begins seeking out ways to improve, instead of shying away from them, entire organizations can adapt more quickly and edge out the competition.

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How to Create Cultures of Cooperation — A Summit Q&A with Neuroscientist Jay Van Bavel

Jay Van Bavel is a social neuroscientist who studies unconscious bias, group identity, and cooperation, specializing in understanding the neural mechanisms by which a sense of belonging to a group influence our thoughts and behavior. His most recent study found that increasing a group’s sense of common identity leads to greater cooperation, coordination, and collective intelligence — all topics he will be discussing at the upcoming NeuroLeadership Summit. We reached him at his lab at New York University, where he is Associate Professor of Psychology and Neural Science and an affiliate at the Stern School of Business. He is also editor-in-chief of the NeuroLeadership Journal and serves as one of our senior scientists.  NLI: What are you working on that’s most exciting to you right now? Jay Van Bavel: I’m working on how to understand group coordination and cooperation. We’ve found that when you build a sense of common identity in a group, that leads to greater cooperation, and people are willing to sacrifice more to make the group succeed. They’re also more collectively intelligent. NLI: Can you define collective intelligence? JVB: Groups that perform better than the sum of their parts are considered collectively intelligent. Great groups outperform groups that might have a smarter person or a higher average intelligence. They’re really good at problem-solving tasks and creativity tasks. What’s going is that they’re communicating very well, making sure everybody’s insights are considered. This allows them to brainstorm and come up with different ways to solve the problem. NLI: Can you tell me how group identity fits into your recent study? JVB: We measured group identity and found that groups with the most pride and common connection to their team perform best at cooperation games. In one condition, we tell people they’re all competing against each other and the best individual is going to win. When we do that, they don’t work well together. Their performance isn’t very good. But when we tell people they’re working as a team to compete with other teams, it’s in that condition that they work best with the group they’re with and cooperate the most. Those teams end up having the best problem-solving. NLI: You’ve designed these tasks where cooperating increases the team’s performance as a whole. Is that the kind of task that best reflects what people typically have to do in organizations in the real world? Are business tasks generally tasks where a group cooperating is does better than individuals working independently and solo? JVB: Yes. In science, the best papers are driven by teams of great people working together. Even though we have this notion of Einstein, that’s not how science works. The most impactful science is done by teams, not by a single genius. In Hollywood, Pixar is famous for having these incredible creative teams that go off and do their bits and then come back and share knowledge and give each other critical feedback. Some tasks, like sales, are individualistic — you have people out in the field knocking on doors or making calls one-on-one. NLI: Yes! And salespeople need support, too.  JVB: Most work nowadays — especially really complex high-impact work or creative work — is done in groups or teams. NLI: What can organizations do to increase cooperation in their teams? JVB: There’s a couple of things. One, they need to build a common sense of identity on teams that are working together. What we’ve found is that (A) you can measure it, so you can see which teams already have that kind of identity. And (B), you can manipulate it — managers and leaders can be empowered to create that sense of identity. Research has found that diverse teams benefit the most from having a group identity, because it helps them get on the same page and put aside their differences. Then they can use their different insights to solve a problem together, without the conflict that normally would come from that — and without breaking into a bunch of individuals. NLI: How can organizations create a culture of cooperation? JVB: Cooperation is hard. It takes a lot of prefrontal cortex activity to overcome your impulse to be selfish and instead engage in cooperation. We found that people who have damaged their prefrontal cortex can’t do it. That same logic probably also applies if you’re distracted — it might make cooperation hard. But if you’re working with a group of cooperative people — if you’re in a cooperative team or an organization with a cooperative culture — all of a sudden cooperation becomes easy. It no longer requires your lateral prefrontal cortex, your working memory, or executive function — and it seems to feel good. Once you turn the corner and create a culture of cooperation, people get a reward signal when they make decisions to cooperate, so it becomes easier. It doesn’t require as much self-control and regulation, and they can do it without thinking. We’ve looked at data from around the world from thousands of people, and we’ve found that in places where cooperation is common, people do it automatically. Whereas if they’re coming from places where cooperation is not common, like Manhattan, then it’s hard for them, and it takes them longer to come to the decision to cooperate. NLI: What are people responding to exactly? Is it the norms of the group they’re in? JVB: Yup, exactly. Norms. Of course, some people pick up on norms and other people don’t. This really only applies to people who are paying attention to the norms around them. When the norms are good, they cooperate. NLI: So how can an organization create a norm of cooperation? JVB: Several things. First, they can hire cooperators. Hire people who are cooperative and don’t hire people with sharp elbows. Second, promote and reward people — especially in public ways — who show that they value cooperation and collaboration. Third, leadership can send signals by being role models. If you put people in a group with somebody

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The All-Too-Real Dangers of Over-Inclusion

Everyone knows the pain of feeling left out, but fewer discuss the dread of needlessly being left in. This is what we at the NeuroLeadership Institute call over-inclusion, and the downsides are massive. In the rightful pursuit of lifting up diverse voices and opinions in recent years, leaders have started over-correcting. In order to reach a happy middle ground, they must pay attention not just to moments of exclusion, but over-inclusion — cc’ing more people than necessary in emails, jam-packing meeting rooms, and creating multi-armed project teams. According to our research, the way to create that efficiency is through a careful process of expectation matching. Swinging into the danger zone At the NeuroLeadership Institute, we think of inclusion as a pendulum. It can swing from under-inclusion, where people fail to loop in the right team members in meetings, projects, and emails; to optimal inclusion, where the right people know the right info at the right time; to over-inclusion, where people sit in meetings wondering “What am I doing here?” We recently discussed this phenomenon in a Quartz article entitled “It’s possible (and dangerous) to be over-inclusive.” Most people know from personal experience that over-inclusion is possible. But the science of why it’s dangerous is perhaps less well-known. Research has shown that humans naturally want to empathize with others, which is why we do our best to be fair and include everyone. The downside is we may unknowingly burden their cognitive load and create decision fatigue, leading them to develop an unhealthy, “always-on” attitude toward work. Getting everyone on the same page We find the solution to over-inclusion is thoughtfully excluding. It’s about leaving people out of meetings and emails because you recognize their time and energy are better spent on other things. Based on the leading brain science, we contend the way to do that is through expectation matching. When we run into something that violates our expectations, it causes our brain to do some heavy lifting. With a finite amount of cognitive resources at our disposal, the more those expectations are violated, the less focus and thought we can give to other matters. Leaders who want to thoughtfully exclude can follow the wisdom of science by laying out expectations ahead of time. They can explain who needs to be involved and for what purposes. If everyone is on the same page around those priorities, those who are left out will better understand why. The certainty and fairness will feel rewarding, and they may even thank you for excluding them, as they can now use their cognitive surplus for more productive ends.

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It’s Possible (and Dangerous) to Be Over-Inclusive

By Khalil Smith, Heidi Grant & Kamila Sip Organizations have rightly started making diversity and inclusion top priorities. And accordingly, managers have become more sensitive about who they hire, promote, and assign to projects. They’ve also become more sensitive to sharing information equitably among their staff, and worked harder to give people the right amount of exposure within the department or organization. Continue reading on Quartz

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The Science of How ‘Benevolent Sexism’ Undermines Women: A Summit Q&A with Peter Glick

Peter Glick is a psychologist who studies benevolent sexism — the paternalistic belief that women are pure, fragile flowers in need of men’s protection. Benevolent sexism, unlike hostile sexism, feels positive and well-intentioned. But Glick and his colleagues have found that it actually undermines women’s careers by excluding them from challenging assignments and depriving them of honest, critical feedback. We reached Dr. Glick at his lab at Lawrence University, where he’s the Henry Merritt Wriston Professor in the Social Sciences, to ask him what insights he’ll be bringing to the NeuroLeadership Summit. NLI: At the Summit you’ll be talking about your work on benevolent sexism. Tell me about that work. Peter Glick: It’s collaborative work I started with [Princeton psychologist] Susan Fiske on reconceptualizing sexism. Prior to our work, when you talked about sexism, people immediately thought about hostility toward women. I mean, that’s how we define prejudice. And sexism is a form of prejudice. Right? Historically, and even today, men have more power and status. But they’re intimately interdependent with women, if they’re heterosexual. So this theory is rooted in the idea that heterosexual intimacy is part of it, combined with the power and status difference. I call this the “Central Gender Relations Paradox.” It’s a very weird situation when you start to think about it! You’ve got a group that’s more powerful and has more status. And when groups have more power and status, they like to maintain their privileges and tend to view themselves as superior. But at the same time, this powerful group is intimately interdependent on the subordinated group! NLI: And what’s the effect of that? PG: It creates this ambivalence toward women. On the one hand, men want to maintain control over them and keep women in their place. But at the same time, they want to maintain positive relationships in intimate relationships with women. So how do you resolve this paradox? The power difference creates hostile sexism that demeans women, but the intimate interdependence necessitates “benevolent” sexism, which is this paternalistic, protective attitude toward women. Because men are intimately interdependent on them. It’s basically, “Can’t live with them, can’t live without them.” Benevolent sexism is this view that women are wonderful, pure, fragile flowers in need of men’s protection and provision and being cherished and adored. There’s this classic Motown song that goes, “I would kiss the ground she walks on, cause it’s my word, my word she’ll obey.” NLI: “It’s my word she’ll obey”? Wow. PG: We have some fantastic research that documents the many surprising and insidious ways in which benevolent sexism undermines women’s equality and undermines women — sometimes more than hostile sexism. It’s harder to get a handle on too because subjectively it’s really nice. This is not some plot men hatched. It’s just the natural, almost inevitable outcome of this heterosexual interdependence coupled with the power difference. We found that across nations, benevolent sexism and hostile sexism go hand in hand. They tend to go together. They’re not conflicted. Hostile sexism and benevolent sexism go hand-in-hand. It’s the carrot and the stick. Hostile sexism is the stick. If you get out of line, the hammer comes down. But if you stay in line, we’ll take care of you. NLI: Can you give me some examples of beliefs that characterize each? PG: For the hostile sexism scale, there are anti-feminist items like, “Feminists are demanding too much of men,” “Women complain about things at work,” “Women use sex to manipulate men and gain power over men.” So that’s about all the “conniving” ways basically that women “try to gain power over men,” or the idea that women compete with men in ways that aren’t fair. This is the modern version of hostile sexism. If it were 200 years ago, it would have been, “Women are incompetent and stupid.” But things have changed, so hostile sexism now is subtle hostility in an environment where there’s more competition. Whereas with benevolent sexism, you could translate it into Ancient Greek and Homer would have recognized it. It’s stuff like, “Women are more pure and moral than men,” and “Women deserve and need men’s protection.” NLI: You were saying that hostile sexism and benevolent sexism go hand in hand. PG: Right. The hostile sexist nations are also the benevolently sexist nations. But if you compare men’s and women’s scores on benevolent sexism, we don’t find as big a gap. Because benevolent sexism sounds really nice — and it is, by the way, subjectively positive on the part of men who hold these attitudes. They’re not being sneaky. Their mom told them, “Don’t ever hit a girl,” and, “You’ve got to protect women.” Romantic scripts tell them that! Benevolent sexism and romance are very hand-in-glove too. So they’re feeling like, “Hey, I’m treating the ladies like they need to be treated.” It’s a very subjectively positive thing. Yet we find these objectively negative outcomes. NLI: When you say that women score high on benevolent sexism — they’re scoring high on benevolently sexist beliefs about women, not men, right? PG: Right. It’s “Women should be cherished and protected by men, do you agree or disagree?” Women can say, “Oh yeah, men should cherish and protect women, for sure.” “Women are more pure and moral.” “A man needs a woman he can adore.” “He’s not complete without a woman.” Women can endorse that stuff as well. I’m not real militant. In romantic relationships, you’ve got to figure out what you want. But when it comes to work, we’ve found that benevolent sexism is related to things like not giving women challenging assignments — because maybe it will be too stressful for them or too demanding. But challenging assignments are how you get promoted! And how you develop your skills! Women often get softer feedback. It’s, “Oh, you’re so wonderful,” and often that praise is on more feminine dimensions, like “Clients love you because you’re so warm and nurturing.” But then when it comes to promotions

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What Our New Pop-Up Survey Reveals About Growth Mindset

In a recent pop up survey on NeuroLeadership.com, we asked visitors one question: What does it mean for a person to have a “growth mindset”? From the 208 responses we received, we learned that, given a few options featuring the most common meanings attached to growth mindset, the vast majority of participants identified the right one: 89% of survey participants correctly identify growth mindset as the belief that a person’s abilities can be improved (correct) 9% think that having a growth mindset means to be positive and optimistic (incorrect) Only 1.4% think that it relates to striving for business growth (incorrect), and 0.5% don’t know what it means (unfortunate) These results basically reflect the findings from our recent industry research on growth mindset. As HR and talent teams work hard on clarifying and communicating the correct definition throughout the organization, they mostly succeed. Once in a while, though, they may encounter individuals or teams that hang on to misinformed and false ideas of growth mindset. We recently explored this trend in an article called “5 Mistakes Companies Make About Growth Mindsets” for the Harvard Business Review. Simply put, don’t mistake growth mindset for endless optimism.  We at the NeuroLeadership Institute define growth mindset as the belief that skills and abilities can be improved, and that developing our skills and abilities is the purpose of the work we do. But we have also learned something else in our research: people in organizations attach various, personalized interpretations to the idea of growth mindset — something we highlighted in our recent webinar Growth Mindset 101. Getting the idea of growth mindset right matters. This powerful concept will be increasingly important for individuals and organizations who need to adapt to the ongoing changes posed by digital disruption. Given the many interpretations of growth mindset that are out there, clarifying what it means — and what it doesn’t mean — is a crucial step in creating a growth mindset culture. What really makes a difference is when organizations are able to weave the concept of growth mindset deep into their people’s everyday behaviors and their organizational processes. In order to do that, organizations first need to be clear on what growth mindset means to them. Send your thoughts, feedback, and criticism to Andrea Derler, NLI’s director of industry research.  [action hash=”6cd538cd-54dd-4b69-a152-d85ebcd24518″]

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The Hidden Leverage of Feedback

Feedback is essential for organizational (and organismal) growth, but what’s the best way to give it? Typical feedback conversations are painful and extremely stress-producing. Managers who try to avoid offending their employees risk over-correcting, giving feedback that is polite, but ultimately unhelpful. Billions are spent each year in an attempt to solve these feedback problems. A recent feature story in strategy+business could hold the key insight: Asking for feedback, rather than giving it unprompted, may be the smartest way to develop a growth-oriented culture. “We’re not promising it’s going to feel good right away, but it will be better for you in the long term,” says NYU psychologist and NLI senior scientist Tessa West. Putting the brain in the right state West and her colleague Katherine Thorson, also of NYU, recently ran a study at a major consultancy that tracked people’s heart rates during mock negotiations. Afterwards, each participant took turns giving and receiving feedback. Certain groups were instructed to ask for feedback, while others gave it unprompted. The findings showed giving feedback was just as anxiety-producing as receiving feedback. However, when people received feedback that wasn’t asked for, their heart rates jumped around erratically. (Equivalent spikes have been found during some of the most stressful events, such as public speaking.) Our brains suffer in these moments of duress. Stress causes a decline in cognitive function and a narrowing of the senses, limiting our ability to think critically or learn. To serve their crucial function of helping employees improve and grow, feedback conversations should avoid this threat response. Based on her recent study, West believes asking for feedback could hold the power to make discussions less painful. When people know to ask for feedback, they feel in control, West says. They feel psychological rewards of autonomy and certainty. They can steer the conversation wherever they choose and feel confident about which topics will get discussed. Givers also feel more certainty, because they no longer have to guess what kind of information will be most useful. Creating the habit of asking To make an asker-led culture a reality, West says to start small. “It’s like going on a diet,” she says. “You don’t want to cut out everything that’s delicious. You have to gradually replace the unhealthy with the healthy.” Leaders can take the first steps by asking for feedback themselves — perhaps about the temperature in the last meeting. Gradually, West says, people will feel safer asking for feedback if they know the resulting discussion will be productive, not threatening. Over time, organizations that take up the strategy should expect to have regular feedback conversations more often, which means avoiding errors earlier and innovating more rapidly. SEE ALSO: How Microsoft Transformed Its Approach to Feedback

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Welcome to Your Brain at Work!

Since 1998, when Lisa Rock and I launched a coaching business that would become the NeuroLeadership Institute, we have been passionate about identifying language that helps people be more effective. In 2008, when we launched NLI formally, we went even bigger. For the last decade, we have been on a mission to develop a new language for leadership, culture, and learning. Today, our work is impacting millions of people in hundreds of the world’s largest companies — 30% of the Fortune 100, to be specific — always with the desire of making workplaces more fundamentally human. That’s why I’m thrilled to announce the launch of Your Brain at Work, NLI’s official blog for all things neuroleadership. It’s a chance for us to pull together, in one place, the many ideas and insights we have been developing over the years. We’ve already got some amazing content we think you’ll love. Here’s just a sampling. In The Biggest Myth About Growth Mindset, we present a major finding from our recent industry research project in 16 international corporations showing how managers may be unknowingly burning out their employees. In The Smartest Teams Embrace the ‘Diversity Paradox’, an excerpt from a Corporate Membership piece reveals the hidden challenge associated with diversifying a workforce. Research on power and voice forms the foundation for a thought-provoking piece called What Airline Pilots and Nurses Can Teach Organizations About Decision-Making. Leaders who hold regular performance reviews may be sending the wrong signals or making premature decisions, according to Why the Typical Performance Review Is Overwhelmingly Biased. Click here to check out the rest of our content that showcases research on culture and leadership, performance, diversity and inclusion, and more. The field of neuroleadership is only getting more exciting as the years go by, and we can’t wait to go on the journey with all of you. Thank you for reading! SEE ALSO: The Hidden Leverage of Feedback

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Using Neuroscience to Make Feedback Work and Feel Better

[fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”false” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ type=”1_2″ first=”true” spacing_right=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ type=”1_2″ first=”false”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Dr. David Rock, Beth Jones & Chris Weller Not too long ago, 62 employees at a major consultancy found themselves getting called into a room in pairs, neither person having any prior relationship to the other, for what they were told was a role-playing exercise. Researchers asked them to sit across from each other. Participants then learned they weren’t assigned to be collaborators, but adversaries — opposing sides engaging in a mock negotiation to buy or sell a biotechnology plant. They had six minutes to haggle over the price, and heart-rate monitors would track the ups and downs of the argument. Continue reading on strategy + business [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Microsoft GM of Worldwide Learning Says Neuroscience Is the Future in Companies

Chris Pirie isn’t putting the future of organizational learning in the hands of gut feelings. He’s relying on hard brain science. In a recent interview with Singularity Hub’s Lisa Kay Solomon, Pirie, the general manager of worldwide learning at Microsoft, explained how companies will begin infusing research into their development processes. “We’ll start to know what it looks and feels like to pay full attention and which social and physical conditions can accelerate or throttle the learning process,” Pirie said. “Organizations like NeuroLeadership Institute are codifying the research into workable models that help [learning] designers to leverage those brain chemistry process and biases.” In addition to neuroscience, Pirie speculated that data science and social science will also inform how learning experience designers create their internal programs. “The learning scientists are coming!” he said. “Within corporations, we’re going to see a fundamental rethink of the role and responsibility of learning in organizations and the creation of a new type of learning organization.” Pirie has plenty of experience applying research to organizational habits: For the past two years, Microsoft has partnered with NLI to change its culture with the help of brain science. In mid-2016, the tech giant debuted its three leadership principles company-wide: Generate energy, Create clarity, and Deliver success. Simple as they may seem, a great deal of research suggests they put Microsoft in the best position to achieve its goals. For instance, as Pirie points out in his interview, scientists are making great strides in understanding how knowledge moves from short- to long-term memory. Specifically, we have seen the benefits time and again of making learning “sticky,” or memorable, by chunking bits of information into easily digestible pieces. We also minimize the amount of work required of the brain, since humans can’t juggle more than four or five ideas at a time. Microsoft’s leadership principles rely on that set of insights. Each principle is easy to remember, but so is the trio as a whole. We call this “coherence,” as it’s near impossible to remember one leadership principle without thinking of the other two. These strategies don’t just get people excited about making a change; they actually change behavior. As Pirie explains, this is one of the hallmarks of neuroscience-based learning initiatives, and what will propel the field into the future of learning. “I believe we will soon see diagnostic tools to help evaluate costly corporate learning programs against such standards,” he said, “and tools to help learning experience designers design for maximum impact.” SEE ALSO: The Smartest Teams Embrace the ‘Diversity Paradox’

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The Biggest Myth About Growth Mindset

Growth mindset has gained a lot of popularity in organizations over the past decade, now standing as many leaders’ favorite buzzword for boosting productivity. But there’s still one myth that widely persists among companies — at the risk of employee and organizational well-being. Contrary to what many leaders believe, growth mindset does not refer to a person’s limitless capacity to get things done. For the past three months, NLI has interviewed HR practitioners at more than 20 major organizations around the world, as part of an industry research project. Our goal was to find out what, exactly, leaders were doing when they implemented growth mindset around their organization. We found a range of interpretations. Some thought growth mindset was purely a focus on business growth. Others saw it as the belief that any achievement was possible, no matter how unrealistic the goal. In fact, our working definition of growth mindset is: the dual belief that skills and abilities can be improved, and that developing your skills and abilities is the purpose of the work you do. On occasion, managers who hadn’t quite grasped this concept thought employees with a growth mindset were happy to take on projects endlessly. If they claimed their plate was full, they were seen as having a fixed mindset — a scarlet “F” around many offices. The trouble with this line of thinking is that everyone, at some point, faces issues of “capacity,” or the brain’s limit for cognitive function. There is only so much thought people can devote to their various tasks before their output begins to plateau, or even decrease. Managers who keep overloading their employees with work actually inhibit, not propel, long-term progress. What’s more, by making a judgment on people’s ability to handle more and more tasks, managers risk damaging employees’ sense of status. What initially may have been a point of pride could turn into shame over poor productivity. For the sake of employee and organizational health, leaders should align on the true definition of growth mindset. Saying your plate is full isn’t a sign that your thinking is flawed. In fact, it may be the opposite — a sign that in order to develop your skills, the most important thing you can do is pause, and focus on the job at hand. [action hash=”6cd538cd-54dd-4b69-a152-d85ebcd24518″]

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The Benefits — and Risks — of Thinking Big Picture: A Summit Q&A with Marlone Henderson

The human brain can think about objects and events at various “levels of construal” — from the abstract, high-level, and conceptual all the way down to the low-level and concrete. Marlone Henderson is a psychologist who studies how level of construal affects problem-solving. Among other surprising findings, Henderson has shown that physical distance can lead negotiators to more successful outcomes by prompting them to think about the big picture. We reached him at his lab at the University of Texas at Austin in advance of the NeuroLeadership Summit in October, where he’ll be speaking. NLI: Let’s do a tour of your work on construal and negotiation. Marlone Henderson: When I was coming out of grad school, I was interested in understanding how people’s cognitive style would impact how they would approach problem-solving and negotiation. One of the big issues you deal with in negotiation is when parties have differing priorities. Negotiators tend to come to the table trying to fight out and hash out every little thing, trying to get everything they want, without realizing they may be able to identify key trade-offs where they can sacrifice things that are less important in order to gain things that are more important. I showed that if you push people to think in a more abstract manner — to take a step back from the details and look at things in a broader, more inclusive manner — they’re able to focus on what’s more important to them. When people do that, it increases the likelihood they’ll deal with multiple issues at the same time. When you’re dealing with one issue at a time, it’s harder to recognize that one is more important than another. But if you deal with multiple issues at the same time, you’re more likely to see how different priorities emerge. When you push people to think more abstractly, they’re more likely to deal with multiple issues at a time, and that increases the likelihood that they’ll recognize where different priorities lie. And that then increases the likelihood that they’ll trade off on things that are less important and ultimately come up with more win-win agreements. NLI: What are the implications for organizations? MH: It’s possible to think about this in terms of personality. There are certain people who just naturally think more abstractly. Those might be your more gifted negotiators from the get-go. So the lesson would be, maybe hire people who naturally think more abstractly. But even if you’re not that kind of person, there are situational variables that will push you to think more abstractly. The two variables I looked at were time and space. First, there’s time. If people are negotiating over issues that are more distant in the future, that increases the likelihood that people will construe the issues more abstractly — which will then foster more win-win agreements, through considering multiple issues at a time. The other variable is space. I showed that when people are negotiating with someone they think is physically farther away from them, it works the same way as time: People are more likely to identify areas where they have trade-offs, and therefore recognize they have different priorities, and are more likely to come up with win-win agreements. NLI: What if I’m negotiating with somebody face-to-face — we don’t have distance — and negotiating about something that’s happening now, not distant in time? Is there a way for me to trigger them to elevate their level of construal? MH: That’s a good question. I published one study where we directly manipulated people’s level of construal. Before people start negotiating, we show them the issues they’re going to be negotiating about. With one group, we have them look at the issues and think about how to categorize them or think about them in a broader context. Let’s say you’re negotiating over salary and vacation time. We might say, “Well, if you think about those issues, what do they really represent if you had to think about a bigger category?” They might respond, “They both deal with my lifestyle satisfaction.” With the other group, we have people take the issues and come up with specific examples. We found that when you have people take the issues and lump them together and think about them in a broader category, as opposed to generating specific examples, it works the same way as having people think about distant time. Even though they’re getting ready to do that negotiation in a few minutes and the issues are right there, relevant to them at that moment, having them broaden their horizons by categorizing them in a broader way did the same trick. I have not directly tested this, but the implication would be that even if your issues are relevant now, you might see these benefits just by having people —it almost sounds like a meditative exercise — take a moment to envision their life in the distant future. NLI: What if I have a mildly adversarial posture toward my negotiating partner? Say I walk into my boss’s office and I want to ask for a raise. I’m not saying, “Hey boss, if you don’t mind, close your eyes and I want you to meditate for ten minutes.” Is there something I can say to raise their level of construal that would be appropriate in a negotiation context? MH: Good question. That’s something that as far as I know there’s research on. In our studies, we always control the cognitive style of both negotiating partners — and the two people negotiating are always on the same level. NLI: Let’s imagine a specific situation — I’m going to a low-level construal now to talk about it, using an example. Say my boss says, “OK, how much do you want?” And I say, “Well before I answer that, let’s take a step back. Let’s think about the future. Let’s think about the overarching goal. Our organization wants to grow. Ten years down the line, we want to be

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Practicing allyship and inclusion can unlock the potential of diverse talent at your organization.
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The Smartest Teams Embrace the ‘Diversity Paradox’

Business leaders can learn a lot about diversity from college kids solving fake murders. It was 2009. Northwestern University researchers had just given groups of fraternity and sorority members mock murder cases to solve. Suddenly, each group learned they were getting a new member. Half of the groups welcomed someone from within their frat or sorority, an “insider”; the other half got a rival member, an “outsider.” When the researchers tallied the results, they found the teams that solved the most murders were those with rival members, not people with whom participants already identified. As in, teams with members from rival frats and sororities outperformed those that were all from the same group. Remarkably, this was despite team members in the diverse condition feeling less positive about their interactions, and less confident in their final conclusion, than the homogenous group. Why diverse teams are smarter The business wisdom we can glean from this study is profound, and it holds great importance as teamwork and collaboration become more essential to working life. Let’s call it the “diversity paradox.” It states that diverse teams often make smarter decisions than non-diverse teams, but — crucially — at the expense of having confidence in that decision. The smartest teams embrace this paradox, putting faith in diversity-driven outputs above comfort in consensus. Diverse teams are smarter teams because they rid the air of groupthink, a term coined in 1971 to describe the possible psychological mechanisms that led to the Bay of Pigs Invasion 10 years prior, an event widely seen as a failure of decision-making. Groupthink, in other words, is what causes groups of “smart” people to go along with “dumb” choices. As NLI recently presented in “How Diversity Defeats Groupthink,” having a mixture of backgrounds and experiences is critical for organizations to avoid groupthink. And the 2009 Northwestern study puts an even finer point on the matter. It suggests that leaders must set the right expectations  — for themselves and their team members — for how interactions will feel, in order for people to stay motivated when things get tough. Trust the process, not the feeling When teams are more diverse, instead of feeling fluent or smooth, they will often feel disjointed and even a little tense. That’s because diverse teams don’t (and can’t) settle into familiar ways of thinking; people’s ideas and assumptions are inherently at odds, even if in small doses. Every decision requires thought and effort, a collection of point-counterpoint moments until what emerges is a fuller, more bulletproof idea. However, as we’ve found in our research and work with clients, that friction is essential for arriving at the best solutions. When people feel overly comfortable with one another, they may defer to hierarchy, make dangerous assumptions, use illogical thinking, or succumb to pressures of group conformity. Outsiders, meanwhile, shake things up. They put people on their toes and raise everyone’s level of sensitivity, reducing the chances of what Princeton economist Roland Benabou calls “acting colorblind in a sea of red flags.” Decision-making may never be perfect — so long as teams are composed of bias-laden and error-prone humans — but embracing the discomfort of diversity yields far greater rewards than playing it safe ever will.

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What Pilots and Nurses Can Teach Organizations About Decision-Making

If leaders want to make the best decisions possible, it’s critical for their employees to feel confident about voicing opinions that challenge the status quo — or at least what the highest-status person in the room thinks. But speaking up is hard, especially within cultures that don’t explicitly ask for others’ input. If leaders want to avoid biased decision-making, they must gather a range of opinions, not just rely on their own. That means they must wrestle with an important question: How do we get more people speaking up? Aviation and medicine may hold the answer. The almighty ‘two-challenge rule’ Mona Weiss, a University of Leipzig psychologist, has studied the practices of airline pilots and nurses to understand how teams in life-or-death situations avoid disaster. Her big insight: Successful teams implement systems that provide clear if-then plans. These if-then plans in turn help lower-status team members save the day. In both aviation and medicine, teams widely rely on something called the two-challenge rule. It’s a system developed by the U.S. Army to empower crew members to take action if their partner is unable to perform his or her duties. For instance, if a co-pilot notices his captain is confused or overwhelmed mid-flight, the co-pilot can issue a challenge — say, to adjust the altitude or position of the aircraft. If he gets no response, he can ask again. If he still gets no response, the co-pilot is permitted to assume control of the aircraft, potentially saving the lives of everyone onboard. Medicine has since adopted the two-challenge rule, and Weiss’ research has shown it radically boosts team performance. Nurses better prevent surgeons from making fatal errors and more lives get saved. High-status people make mistakes, too Organizations should have their own version of the two-challenge rule, Weiss claims. At the start of meetings, leaders should occasionally remind everyone that speaking up is a sign of status — not a strike against them — because it shows an interest in the team’s shared goals. Ideally, this knowledge will empower people to speak up if others misstep, for instance by using poor reasoning or citing flawed data. People who struggle to find their voice can remind themselves If I hear something that needs correcting, then it’s my duty speak up. The simple if-then plan works because it lets people address the idea at hand without feeling like they are attacking the person responsible for that idea. Indeed, leaders don’t need to stick to the two-challenge rule exactly to help their teams make better decisions. But they do need to think in terms of systems, so lower-status people can have a protocol for pointing out blind spots — and avoiding the crash. SEE ALSO: Microsoft GM of Worldwide Learning Says Neuroscience Is the Future in Companies

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5 Habits for Holding Less-Biased Meetings

Bias isn’t just something that happens within a person. It also happens between people — namely, in meetings. Without meaning to, people at the head of the table routinely make mental shortcuts that save time, but also may impair decision-making. This expedience may feel good, but teams and organizations may ultimately suffer from the scarcity of input. The key to holding less biased meetings is diversity, a premise we explored in a recent Corporate Membership article called “How Diversity Defeats Groupthink.” The piece uses tested research to show how more diverse teams can cut through bias and improve decision-making. We’ve posted an excerpt below, featuring five strategies to help leaders change their behavior and incorporate greater diversity of thought. 1. Bite your tongue when you’re in charge As a leader, you naturally want to share what you know. But it’s important not to bias the discussion with the influence you wield. Next time you find yourself wanting to broadcast your opinion at the outset, remember to hold back until others have weighed in. 2. Solicit contrary perspectives People naturally want to get along, but that can make dissent feel unwelcome. Next time you sense team members hesitating to speak their minds, remind them it’s OK to disagree. The goal isn’t harmony, but good decisions. But you need to rotate the role of contrarian, so that it becomes a habit that people can employ. 3. Amplify quiet voices Bad decisions happen when team members keep their doubts and reservations to themselves. Next time you notice a discussion being dominated by a few vocal personalities, make a point of calling on those whose voices haven’t been heard. 4. Run the scenarios One way to defeat conformity is to change your time horizon. Next time your team’s plans start feeling too rosy, try projecting yourself into the future, running through scenarios and thinking through what could go wrong. Shifting your perspective can inject an important dose of reality and help you see through misplaced optimism. 5. Switch it up The more time you spend as a team, the closer you get. This camaraderie can be fruitful, as team members begin to share the same language and behaviors. But, dangerously, they can also think like each other. Next time that happens, make a point to shake things up. Swap in new people on the team, and shuffle roles. Change can be bittersweet, but it will help keep your team nimble and sharp. SEE ALSO: The Smartest Teams Embrace the ‘Diversity Paradox’

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5 Mistakes Companies Make About Growth Mindsets

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=”” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”false” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” type=”1_2″ first=”true” spacing_right=”2%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”true” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” type=”1_2″ first=”false” spacing_left=”2%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Heidi Grant, Mary Slaughter & Andrea Derler Like any psychological concept that booms in popularity, growth mindset — the dual belief that skills and abilities can be improved, and that developing your skills and abilities is the purpose of the work you do — is ripe for misinterpretation. Hoping to learn how organizations put growth mindset to use in a rapidly changing work environment, the NeuroLeadership Institute has spent the last two months interviewing HR practitioners at more than 20 major organizations around the world. Continue reading on Harvard Business Review [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Why NeuroLeadership Is Moving from ‘Leadership and Change’ to ‘Culture and Leadership’

As the world continues to evolve, and as business, economic, and social influences emerge, the NeuroLeadership Institute is always revisiting the emerging research and our internal frameworks to make sure we’re as relevant as possible. Since so much is going on in leadership, culture — and is now becoming clear, power — we felt a responsibility to revisit the way we describe our leadership practice not only to the world, but to ourselves. Going from Leadership and Change to Culture and Leadership may seem superficial at first glance, but in my twenty-plus years of human capital experience, I have realized that words matter. We say to our clients all the time: think essential, not exhaustive. For us to focus our energies, research, and discussion internally and with clients, it wasn’t just change we were interested in impacting, but culture. So what is culture? For one thing, it’s not a mystery. In the management world, culture is often spoken of with hushed tones, as some mercurial substance, ever-changing and impossible to be harnessed. But in fact, if you look into the brain science, it’s radically simple. Culture is shared everyday habits. They are shared in that they operate between people. They’re normative: they’re common across many people. It’s not reserved for the top echelon of the house, but the sum total of how everyone in the system behaves. They’re everyday, because frequency matters. It’s the consistency and the reinforcement that we provide one another that tells us what the norms are. And they replicate from person to person over time, like genetic code. The fundamentals need to be so integrated that you don’t even need to think about them. When you’re under pressure, your precious energy at work isn’t diverted to what you ought to do, but the expected behaviors are already baked in. You can apply your energy to more urgent issues and unique, in the moment problems. Habits are the stuff of muscle memory, enabling the automatic response. And the way you do it is with frequency, practice, and focus. Habits are contagious. They radiate out from leaders, who set the norms in their teams and across the organization. Decades of social and brain science research has shown that people defer to status, hierarchy, and power in conscious and nonconscious ways. That means that shifting leadership behavior is a lever for shifting culture, the center of the nesting doll of organizational habits. Understanding what your priorities, habits, and systems are allow you to take ownership of your culture. To that end, we have a host of research, insights, and products coming this year about culture. We have upcoming webinars on the science of smarter teams, the means to editing organizational DNA, and rethinking the 9-box. We are launching DIFFERENTIATE, for taking bias out of performance reviews, and DEVELOP, for better long-term career conversations. Culture is an ongoing process. We’re excited for you to join us. Continue reading on LinkedIn… SEE ALSO: The Biggest Myth About Growth Mindset

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person walking in a forest
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Why NeuroLeadership Is Moving from ‘Leadership and Change’ to ‘Culture and Leadership’

As the world continues to evolve, and as business, economic, and social influences emerge, the NeuroLeadership Institute is always revisiting the emerging research and our internal frameworks to make sure we’re as relevant as possible. Since so much is going on in leadership, culture — and is now becoming clear, power — we felt a responsibility to revisit the way we describe our leadership practice not only to the world, but to ourselves. Going from Leadership and Change to Culture and Leadership may seem superficial at first glance, but in my twenty-plus years of human capital experience, I have realized that words matter. We say to our clients all the time: think essential, not exhaustive. For us to focus our energies, research, and discussion internally and with clients, it wasn’t just change we were interested in impacting, but culture. So what is culture? For one thing, it’s not a mystery. In the management world, culture is often spoken of with hushed tones, as some mercurial substance, ever-changing and impossible to be harnessed. But in fact, if you look into the brain science, it’s radically simple. Culture is shared everyday habits. They are shared in that they operate between people. They’re normative: they’re common across many people. It’s not reserved for the top echelon of the house, but the sum total of how everyone in the system behaves. They’re everyday, because frequency matters. It’s the consistency and the reinforcement that we provide one another that tells us what the norms are. And they replicate from person to person over time, like genetic code. The fundamentals need to be so integrated that you don’t even need to think about them. When you’re under pressure, your precious energy at work isn’t diverted to what you ought to do, but the expected behaviors are already baked in. You can apply your energy to more urgent issues and unique, in the moment problems. Habits are the stuff of muscle memory, enabling the automatic response. And the way you do it is with frequency, practice, and focus. Habits are contagious. They radiate out from leaders, who set the norms in their teams and across the organization. Decades of social and brain science research has shown that people defer to status, hierarchy, and power in conscious and nonconscious ways. That means that shifting leadership behavior is a lever for shifting culture, the center of the nesting doll of organizational habits. Understanding what your priorities, habits, and systems are allow you to take ownership of your culture. To that end, we have a host of research, insights, and products coming this year about culture. We have upcoming webinars on the science of smarter teams, the means to editing organizational DNA, and rethinking the 9-box. We are launching DIFFERENTIATE, for taking bias out of performance reviews, and DEVELOP, for better long-term career conversations. Culture is an ongoing process. We’re excited for you to join us. Continue reading on LinkedIn… SEE ALSO: The Biggest Myth About Growth Mindset

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Performance Management in Teams: Research Participants Needed!

Does work in your organization get done in teams? Does your performance management approach reflect this reality of interdependent work contributions? If so, we’d like to hear from you. In the coming weeks, the Neuroleadership Institute’s industry research team will interview human resources, talent, and business leaders who manage performance in team settings. If this applies to you and you are available for a 60-minute research interview, we would love to hear from you! Please email us and we will be in touch! What are we trying to learn? Increasingly, work gets done in teams, and teams of teams. Unfortunately, performance management still tends to focus on the individual, often ignoring people’s contributions to the larger group. With this qualitative research project, we want to learn if and how organizations have begun to adapt their performance management process to teams. Why participate? Your participation in this research project will be deeply appreciated, and sharing your experiences will inform others who are embarking on a similar journey. It is also an opportunity to showcase progressive human capital practices for your organization — serving recruiting, branding, and other business objectives. As a thank you for your time and effort, you will receive an exclusive report of our findings when available. We look forward to hearing from you! SEE ALSO: The Biggest Myth About Growth Mindset

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HBR "3 Biases That Hijack Performance Reviews" article
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3 Biases That Hijack Performance Reviews, and How to Address Them

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Beth Jones, Khalil Smith & Dr. David Rock When we talk about bias, we often tie it to acts of discrimination or prejudice. But according to cognitive science, everybody, by virtue of having a brain that’s constantly seeking efficiency, is biased in some way — and not all biases make us actively malicious. The key is how we manage our biases. Continue Reading on Harvard Business Review [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Why Our Brains Fall for False Expertise, and How to Stop It

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=”” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_3″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”false” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” type=”1_3″ first=”true” spacing_right=”1.3333333333333333%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”2_3″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”true” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” type=”2_3″ first=”false” spacing_left=”2.6666666666666665%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] Once we are aware of the shortcuts our minds take when deciding who to listen to, we can take steps to block those shortcuts. At the beginning of every meeting, a question hangs in the air: Who will be heard? The answer has huge implications not only for decision making, but for the levels of diversity and inclusion throughout the organization. Being heard is a matter of whose ideas get included — and who, therefore, reaps the accompanying career benefits — and whose ideas get left behind. Read More [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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strategy + business "Approaching Diversity with the Brain in Mind" article
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Approaching Diversity with the Brain in Mind

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Khalil Smith & Dr. David Rock The concept of unconscious bias, percolating for years now, is becoming better established, thanks in large part to a wave of scientific research. Every week, it seems, a study or book comes out that offers new and important insights about the subtle ways human beings discriminate against one another, robbing certain groups of important opportunities and depriving institutions of the skills that members of these groups possess. Continue Reading on strategy + business [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Case Study

Investment Management Firm Looks to Make High Potential People Leaders More Adaptable to Change

Let’s Start a Conversation Read the Full Case Study KEY INDUSTRY Financial Services PRACTICE AREA Culture & Leadership PRODUCT Trusted as the Bias Mitigation Partner To Some of the World’s Most Impactful Organizations   Case Studies by Practice Area Across industries, we make organizations more human and higher performing through science. These case studies show the change we can co-create. Diversity, Equity & InclusionTake inspiration from firms that mitigate bias and create equitable cultures.Accelerate Inclusion Culture & LeadershipExplore how organizations transform their culture, and shift mindsets at scale.Transform Leadership Talent & PerformanceLearn how companies harness feedback to improve employee retention, engagement and development.Optimize Performance Want to Find the best solution for you today?   Commit to Change Connect with NeuroLeadership experts to explore how you can transform your organization at impact, speed, and scale. Scroll To Top

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The Yanny vs Laurel Debate is a Perfect Example of How Bias Works

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Khalil Smith, Dr. Heidi Grant & Dr. David Rock Do you hear Yanny or Laurel? Believe it or not, the same science that fuels this debate—it’s definitely “Yanny,” by the way—can also help explain why it’s difficult to overcome bias in the office. There are deep reasons for why there can be so much disagreement over how an audio clip sounds. In each moment (including this one!), the brain is combining sensory input from the outside world with what’s already happening inside (experiences and beliefs) to create our perception. These subjective perceptions of reality are different for every person. But because our perceptual processes are not accessible to us, our perceptions feel like objective reality. Continue Reading on Quartz [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Fast Company "No Pain, No Brain Gain" article
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No Pain, No Brain Gain: Why Learning Demands (A Little) Discomfort

By Mary Slaughter & Dr. David Rock Remember being in middle school and preparing for an exam? Chances are you spent your study time paging through your class notes or rereading the textbook. Maybe you highlighted important details as you went. We now know this is a pretty terrible way to study. You might’ve felt like you were absorbing the information, but you probably forgot most of it a few weeks after the test. In cases like these, you’re falling for what psychologists call “fluency”–you have a grasp of the information while you’re looking at it on the page. It feels good, easy, and reassuring. But that fluency doesn’t translate to actually recalling what you learned later on, let alone any change in skills or behavior. Continue Reading on Fast Company

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Diversity Makes Inclusion Harder, But Here’s What To Do About It

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””][/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””]By Dr. David Rock & Khalil Smith Good-faith attempts to champion diversity often backfire for a pretty intuitive reason: The more an organization points out the differences among employees–even in order to celebrate them–the more likely it is that some employees will feel less included, and behave accordingly. The fact is, our brains have been fine-tuned over eons to become amazingly efficient at noticing differences. It’s not just gender or ethnicity, either. Out-groups form even when people are asked to wear red or blue T-shirts. Couple that sensitivity to difference with the human need for fairness, and you may also get dominant groups feeling neglected. Such is the argument some white men in Silicon Valley are making–that diversity efforts amount to discrimination. Indeed, when we asked over 200 diversity and inclusion (D&I) professionals at a recent event about their biggest worry over the next five years, the top answer was backlash against their efforts. Continue Reading on Fast Company[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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What Science Says About Effective Racial Bias Training

This week, Starbucks responded to public outrage following the arrests of two black men who were simply waiting to meet a friend at one of its Philadelphia locations. As a part of a larger response, it announced it would shut down 8,000 stores for one day to give racial bias training to 175,000 workers. That’s $12 million in lost revenue, according to some estimates. This move sends a powerful signal that avoiding bias is a priority for Starbucks. But by itself, mandatory racial bias training is suboptimal, with the risk of many counterproductive effects. In some cases, compulsory trainings like these can actually lead employees to display more bias. When autonomy needs are violated—like when training is mandatory—people often react. In a classic example, white participants who perceived that they were forced to agree with an argument about bias against blacks felt more prejudice compared with whites who felt they could choose to agree, who felt less. In studying decades of industry data, researchers have found that mandatory training usually uses negative incentives (don’t do this/be like that) and the positive effects only last a couple days. Voluntary training, on the other hand, has been linked with significant increases in under-represented groups entering into management. As a research organization, our scientists have spent years studying why organizations that have, like Starbucks, made commitments to inclusivity have not achieved the results they sought. The science suggests that such initiatives have failed to fully reach their goals not because of a lack of commitment or focus—which Starbucks’ leadership is clearly addressing—but because of faulty theories of how bias works and how to mitigate it. Here’s what the science suggests matters most for breaking bias, especially if you’ve made an intervention mandatory. Work on both kinds of biases Bias plays a role in why the loudest person in the room gets listened to the most, why we hire people who remind us of ourselves, and why we give better performance ratings to people who impressed us recently. But it’s also the reason why we can guess where the forks are stored in a friend’s kitchen. Our biases are simply cognitive shortcuts. How you stock a store, how you do scheduling, where you invest resources, and other everyday business decisions can be guided by biases. Instead of focusing on only social biases, companies should think about how biases appear in all of their operations. Spotting biases in business decisions gives people practice in identifying biases and puts focus on the fact that we all make accidental errors across the board. This broadening decreases the likelihood of defensiveness when a social bias is called out. It normalizes the fact that if you have a brain, you’re biased. Mitigate biases not just as individuals, but as teams Too many bias interventions are based on prescriptions for learners like “search your mind for bias.” This is ineffective, to say the least. Bias is individually unconscious, no matter how much you intellectually understand it. While humans tend to be terrible at self-evaluations—we all think we’re more beautiful and better drivers than we actually are—we can see other’s behavior a little more clearly. Our own biases are largely outside of our conscious awareness, but other people’s biases can become quite obvious with some training. To do this, teams need a common language for identifying bias that is non-threatening. “We have a habit of letting the people in the room lead the discussion during conference calls—do you think that’s a distance bias at work?” such a conversation may go. “Maybe we should start the meeting with the people on the line?” You’ll get no arguments from us against people individually striving to become more equitable and fair in their interactions with the world. But in an organizational context, having normalized, nonthreatening conversation about bias is one of the quickest ways to lasting change. Across organizations in three industries, we found that two weeks after a light, digital training, a full 95% of 274 participants reported discussing bias at work at least once a week, with a third of participants doing so at least four times a week. As in so much of life, it’s about having the right words, in a group setting that lets you use them. We believe that this process of identifying process in groups with shared language is central to the success of bias-breaking initiatives. Build habits, not intentions Priorities and intentions have a way of going out the window when you’re stressed, tired, or multi-tasking. To create behavior change, it’s better to focus on building habits—which, the research says, is best achieved through if-then plans. That takes making the right action out of the responsibility of deliberative cognition (“should I do this or that?”) and instead allows you to stick to a script. In a retail context, an if-then plan could be formulated as “If you’re in doubt about a customer, ask three different colleagues who think differently than you.” In the churn of multitask-laden knowledge work, where distance bias has a way of crowding out strategic thinking, a personal if-then plan could be “when I get to my desk in the morning, I’m going to pick out the most important task relative to my goals that day, and make sure it gets done.” Prioritization is vitally important, but awareness is overrated. Real culture change, regarding bias or otherwise, requires cultivating the right habits, fortified by the right language. The most effective learning happens over time, with topics surfaced and revisited repeatedly. These habits then need to be supported by systems that reduce bias at the source. Just like you can’t become strong by lifting a single gigantic weight, you can’t change habits in a single day. The education needs to be ongoing, baked into the rhythms of the organization. Lasting change requires lasting learning and sustained prioritization. Take it from Johnson himself: “Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities,” he said. David Rock is director, Khalil Smith is head of diversity and inclusion, and Heidi Grant is head of research at the NeuroLeadership Institute. Continue Reading on Quartz SEE ALSO: The Biggest Myth

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Quartz "Putting All of Your Star Players on One Team Can Stifle Creativity" article
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Putting All of Your Star Players on One Team Can Stifle Creativity

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Dr. David Rock & Mary Slaughter At Apple, Steve Jobs led much of the industrial design charge, while the softer-spoken Steve Wozniak bulletproofed the engineering. In the world of theater, famed lyricist Oscar Hammerstein dreamt up beloved classics such as “The Sound of Music” and “The King and I,” but it was Richard Rodgers who found the music in his partner’s words. Continue Reading on Quartz [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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The Right Way to Ask for Help at Work

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=”” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”false” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” type=”1_2″ first=”true” spacing_right=”2%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”true” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” type=”1_2″ first=”false” spacing_left=”2%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] By Dr. Heidi Grant (Chief Science Officer, NeuroLeadership Institute) Few of us enjoy asking for help. As research in neuroscience and psychology shows, the social threats involved—the uncertainty, risk of rejection, potential for diminished status, and inherent relinquishing of autonomy—activate the same brain regions that physical pain does. And in the workplace, where we’re typically keen to demonstrate as much expertise, competence, and confidence as possible, it can feel particularly uncomfortable to make such requests. Continue Reading on Harvard Business Review [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Business Insider "5 Ways to Use Psychology to Make Your Colleagues Like You More" article
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5 Ways to Use Psychology to Make Your Colleagues Like You More

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” class=”” id=””]By Mary Slaughter, Dr. Heidi Grant & Dr. David Rock (NeuroLeadership Institute) If you work in an office, you probably spend more time with your colleagues than you do with even your closest friends — and the quality of those relationships can mean the difference between a joyful workday and a minefield of stress and conflict. As it turns out, being liked doesn’t just make work more fun — studies show that being seen as likable is also the best way to get promoted or get a raise. So what can you do to make your colleagues like you more? Here are five science-backed tips to boost your workplace appeal. Continue Reading on Business Insider…[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Three Types of Work Culture and How to Hire for Each of Them

Assessing “culture fit” shouldn’t be a gut decision. Here’s how to interview candidates with more precision, based on what your work culture is actually like. One of the hardest parts of hiring new employees is figuring out how well they’ll fit into your work culture. Unlike education and job experience, where there may be specific credentials you’re looking for, “culture fit” can be dangerously vague–and uniquely vulnerable to unconscious bias. Still, hiring managers tend to take pride in trusting their gut, and many screen for culture fit the same way: They get a candidate talking, try to establish rapport, and then make an intuitive judgment about whether the person would get along well with current employees. But since we all gravitate toward people we consider to be similar to us, even the most scrupulously fair hiring managers tend to think more favorably of people who remind them of themselves. The result is an uneven process that limits diversity and fails to secure the best talent. The solution? A more structured interviewing process that’s designed to reflect what your work culture is actually like–and getting more specific about what traits it demands. This also means asking the same questions in the same order with every candidate, and being systematic about how you score responses. Here’s what to ask candidates–and what responses to listen for–depending on the nature of your work culture. 1. AN INDEPENDENT, ENTREPRENEURIAL CULTURE To assess a candidate’s ability to work independently in an environment made up of solo operators, try using a prompt like this: Tell me about a time you planned and executed a project with little or no supervision. What approach did you take to achieving your goals, and what was the result? What challenges came up along the way, and were you able to solve them on your own? The idea here is to look for evidence of autonomy, focus, and resourcefulness. Listen for (and score candidates against) these three job skills in particular: Vision: Do they set and achieve goals on their own? Planning: Can they organize, schedule, and formulate a clear strategy on their own? And how well does that plan actually reflect the underlying vision? Execution: Do they manage their time efficiently and stay on task without much oversight? How well do they make critical decisions and solve problems without outside help? When the unexpected happens, how well do they adjust and without leaning on directions from a superior? 2. A COLLABORATIVE CULTURE Other work cultures are much more team-focused, and collaboration is more important than autonomy. To assess an employee’s ability to work on this kind of team, try a prompt like this: Tell me about a time you worked with a team. What was your approach to collaborating with your teammates? What role did you play on the team and how did you contribute? What were some of the benefits you experienced from working collaboratively? What collaboration challenges arose, and how did you address them? Here’s what to look for in a good team player: Work style: Does the candidate enjoy working collaboratively and thrive in a team environment? Collaborative mentality: Does the candidate prioritize the success of the team above their own individual goals? Collaboration skills: Does the candidate have the interpersonal and communication skills to work well with others? How well does the candidate contribute individually to the goals of their team? 3. A CHANGING CULTURE Maybe your organization is evolving rapidly, or perhaps you’re actively in the midst of a culture shift. To get through this transitional period (and thrive as an organization afterward), you’ll need to hire someone who can not only adapt to change but help push the culture in the direction it’s moving. So try a prompt like this: Tell me about a time you encountered a difficult problem you didn’t know how to solve. Maybe you were asked to perform a task outside your job description, or maybe you had to master a new system, process, or technology. What was your approach to learning new skills? How did you deal with the challenge and uncertainty? And what did you learn from the experience? What you’re looking for here is adaptability, resilience, and the ability to achieve goals and thrive in the face of uncertainty. Specifically these three attributes: Growth mind-set: Does the candidate view their skills and abilities as fixed and unchangeable, or do they believe they can learn new things and grow in order to meet unfamiliar challenges? Agility: How does the candidate react to change? Do they see change as a threat or welcome it as an opportunity to rise to the occasion? Emotional regulation: How does the candidate react to stress and failure? Do they find negative emotions debilitating or motivating? Do they get overwhelmed or push ahead? Of course, no job interview is completely free of bias, but the more concrete you can get on what you’re looking for in terms of culture fit, the better you can interview and select for it. After all, more deliberate and fair hiring decisions benefit everybody–no matter what your work culture might be like. Continue Reading on Fast Company….

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How the Psychological Effects of Power Help Explain Harassment

In 2004, Pamela Smith, now an associate professor of management at the University of California, San Diego, happened upon a clue into what power does to the brain. She was having coffee with a friend who had just changed jobs, going from one advertising firm to another. With that, she moved from frontline work to a management gig overseeing four people—and as if by magic, things in her head started changing. “It’s like I have to think differently, to use a different part of my brain, now that I’m a supervisor,” Smith recalls her friend saying in what’s now a highly cited 2006 Journal of Personality and Social Psychologypaper. “It’s nice because now everything has more purpose. I’m thinking about the agency’s 5-year plan, not just what I need to do to get through the week. But I feel so removed from what’s going on in the office. I give my employees tasks, and they complete them. I just have no idea how they do it—and I used to have their job!” Spurred on by this tip, Smith led the Journal of Personality and Social Psychology study. In seven experiments, she and her collaborator showed a range of ways that people made to feel powerful—like by writing about times in life where they felt in control of a situation—think differently than their low-power peers. Is a purse an item of clothing? It is if you’re powerful. In study after study, Smith and researchers like her started piecing together evidence for the profound ways that holding power—whether through experimental manipulation or real-life experience—changes the way people process their worlds, in ways that explain not only corporate greed or erratic executive behavior, but sexual harassment. Power is nonconscious, Smith and her colleagues have found; we can have power, and absorb its cognitive effects, without realizing that we’re doing so. Other researchers have found that powerful people consider others’ perspectives less, and that the experience of power increases optimism about risky decisions. It also gives people an “illusory” sense of control over what will happen, increases the anticipation of reward while reducing the perception of threat, and prompts people to perceive sexual interest that isn’t there, among other effects. While we don’t have all the answers, we have started organizing the literature on power and found four major ways that its cognitive effects explain harassment. These categories may provide a better conceptual framework than we have today for understanding what power does to people, how to maximize its positive qualities, and how to curb its dangers, especially in terms of sexual misconduct. This is a crucial step, as sexual harassment training has received such shockingly little research, while sexual misconduct itself dominates the cultural conversation as 2018 begins. The first thing to know: Power blinds you to others’ perspectives In the 1960s, sociologists—like novelists and political theorists before them—described how not having power requires you have to think more about what’s going on inside the minds of the powerful than they ever would of you. Since the less powerful depend on the powerful to feed and clothe themselves, their habits of mind are going to be different. You’re going to ruminate more on what your boss thinks of you than she would in the opposite direction, just as a court has no choice but to try and infer the whims of a king. Powerful people “aren’t thinking about the meaning of the world in other people’s heads,” says Joe Magee, a psychologist studying power at New York University. “They’re only thinking of the world and their actions from their own perspective.” That shows itself on tests of empathy—powerful people feel less distressed when someone sitting across from them tells a story of great personal hardship—and perspective taking, where high-power people are less likely to realize that others don’t share their same privileged knowledge about things—suggesting they anchor too much on their own experience. While there is relatively little research on perspective taking and harassment, one 2008 study of nearly 500 participants did find links. The participants, recruited via newspaper flyers and the like, watched videos of actors playing out situation pulled from major harassment cases. Both men and women higher in perspective-taking were likely to rate the sexualized behavior as unwelcome. The interaction of power and perspective taking also has implications for how organizations treat harassment claims. Powerful people are likely to take cynical views of others motivations. “It is interesting to see how some people have reacted to sexual harassment allegation, with the claims that this person is making a claim of sexual harassment because they’re out to get something,” Smith, the UCSD researcher, says. “Is that an extension of some of the cynicism that comes from having power?” In organizations, cynicism from leadership regarding sexual misconduct can lead to what clinical psychologists refer to as “institutional betrayal”—where the trauma of an assault is compounded by bureaucratic incompetence or opposition or indifference from management. (In a 2013 study, just under half of college women with a history of sexual assault felt betrayed by their schools.) The opposite of institutional betrayal is institutional courage, where bureaucracy is minimized and victims stories are believed—whether it’s on campus or in a corporation. Power turns people into abstract thinkers At the close of Smith’s formative 2006 paper, she and her co-author proposed an abstraction hypothesis. “We propose that … those with power tend to process information in a more abstract manner than those without power,” they wrote. “The ability to see the bigger picture, to plan ahead, to keep an eye on higher goals, may be prerequisites for obtaining power as well as requirements for maintaining it.” In subsequent studies, she found that abstract thinking increases your own personal sense of power, and that just using more abstract, rather than concrete, language makes people appear more powerful. Other researchers found that when experimental participants were asked to think about their lives in a year, they used more abstract thinking in an unrelated follow up task than those who mused about tomorrow—suggesting that abstract thinking in one thing you’re doing can bleed into the next. While abstract thinking sounds innocent, it too has implications for harassment. Researchers have identified a gap in how people describe their sexual

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Get D&I Out of a Silo

I had a fascinating conversation with a coworker the other day. The essence of it was a question: “Why do companies put diversity and inclusion in a silo?” What we meant is why, so often, instead of seeing diversity and inclusion as a business driver, or a mechanism for increased performance, do we see it as a box that has to be checked or a team we need to check in with? And if organizations around the world hold that perspective, what are the implications? The dangers of that sort of myopic thinking are the business blunders that have a way of making headlines and trending on Twitter. They prompt the collective response: What were they thinking? Look no further than recent controversies around H&M, Dove, and Pepsi: These ads that seem so culturally insensitive were not accidentally disclosed, they were marketed! And the companies made no significant effort to justify or explain; they just acknowledged that they had missed the mark and gave the obligatory apology. Conversely, we can see examples of companies that are trying to infuse diversity and inclusion into everything they do. Consider Airbnb’s scene-stealing Super Bowl ad, which featured neither celebrities nor puppies, but simply a collection of diverse faces and some thoughtful copy: “We believe no matter who you are, where you’re from, who you love, or who you worship, we all belong. The world is more beautiful, the more you accept. #weaccept.” While the housing platform can’t claim to be perfect, it’s modeling how to breathe diversity and inclusion into a culture (and a brand). This transcends a sentiment best exemplified by the statement, “Let’s have the D&I team take a look at this.” Rather than being requisite, Airbnb’s D&I approach is strategic. But D&I goes well beyond avoiding mistakes: inclusion means getting the best ideas to inform the best decisions. The industry data finds that diverse teams develop more products than non-diverse ones, while diverse companies make more than double the cash flow per employee than homogeneous companies. The academic research sheds light on the mechanism: diverse teams not only focus more on facts, they process those facts more carefully. Great leaders know that the workforce is changing, as are the expectations along with it.  Great businesses know that consumers are changing, as are their expectations. And some great leaders running great businesses understand that the walls between what happens inside a company, and what people see — in both product and culture — are inextricably connected. Employees care about the brand from the inside, consumers care about the brand from the outside, but it’s the same brand. Inconsistency equals hypocrisy, and hypocrisy quickly equals irrelevance. My simple recommendation is to treat diversity and inclusion the same way a learning organization treats training and development, how a great brand treats marketing, and how a fiscally responsible company treats controlling costs: It’s everyone’s responsibility. Having a Diversity and Inclusion team can be the right decision for your business, but they can’t be the only ones thinking about how diverse perspectives and inclusive habits combat organizational myopia. You might have a small team that spends most of their time thinking about D&I, but everyone should spend part of their time thinking about D&I. The science says this will lead to better decisions, made with more carefully evaluated information. The alternative is to patiently wait until it’s your turn to make an avoidable, visible, and costly mistake. Just be prepared to answer, “What were you thinking?” Continue Reading on LinkedIn…

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How To Teach Your Brain Something It Won’t Forget A Week Later

[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”2_5″ layout=”2_5″ last=”false” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” type=”2_5″ first=”true” spacing_right=”1.6%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”3_5″ layout=”3_5″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” type=”3_5″ first=”false” spacing_left=”2.4%”][fusion_text]By MARY SLAUGHTER

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Karin Hawkins

Karin Hawkins is a Senior Consultant for the NeuroLeadership Institute in Australia, New Zealand, and Asia. She brings over 20 years experience in the financial services sector delivering cultural and commercial results across a variety of organisations and functions. As a leadership risk specialist Karin understands the challenge of building deep and diverse bench strength in teams and she is able to bring evidence, insight, and experience to support executives in meeting today’s challenges.

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Diverse Teams Feel Less Comfortable — and That’s Why They Perform Better

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”2_5″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text][/fusion_text][/fusion_builder_column][fusion_builder_column type=”3_5″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]By DAVID ROCK, HEIDI GRANT & JACQUI GREY

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Is Your Company’s Diversity Training Making You More Biased?

[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”2_5″ layout=”2_5″ last=”false” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” type=”2_5″ first=”true” spacing_right=”1.6%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”3_5″ layout=”3_5″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” type=”3_5″ first=”false” spacing_left=”2.4%”][fusion_text]By DAVID ROCK & HEIDI GRANT

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Seven Steps to Reduce Bias in Hiring

[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”2_5″ layout=”2_5″ last=”false” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” type=”2_5″ first=”true” spacing_right=”1.6%”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”3_5″ layout=”3_5″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” type=”3_5″ first=”false” spacing_left=”2.4%”][fusion_text]By JAY J. VAN BAVEL & TESSA V. WEST

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10 Most Innovative Conferences of 2016

[fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_3″ layout=”1_3″ last=”false” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”true” spacing_right=”1.3333333333333333%” type=”1_3″][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””] [/fusion_text][/fusion_builder_column][fusion_builder_column type=”2_3″ layout=”2_3″ last=”true” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=”” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” first=”false” spacing_left=”2.6666666666666665%” type=”2_3″][fusion_text]By MICHAEL SCHEIN

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How to Use Neuroscience to Frame Your Company’s Response to the Election

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_3″ layout=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text][/fusion_text][/fusion_builder_column][fusion_builder_column type=”2_3″ layout=”2_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]By DAVID ROCK

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4 Secrets to Learning Anything, According to Neuroscience

By LAURA GARNETT & JOSH DAVIS The future of work is all about innovation and agility. We have to be prepared for ever-changing circumstances, and that means being open to learning new things. Learning is no longer something we just do in schools. We can’t rely on just the skillset we knew when we entered the workforce–that will guarantee career stagnation. So I decided to sit down with Dr. Josh Davis, the Director of Research and Lead Professor for the NeuroLeadership Institute… Read the complete article here.

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A Bias Against Bias

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NeuroLeadership Expert David Rock’s Distance Bias Work May Make You Change Desks

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_3″ layout=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text][/fusion_text][/fusion_builder_column][fusion_builder_column type=”2_3″ layout=”2_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]By RACHEL NICKLESS

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Five Predictions About Talent Management for 2016

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]By DAVID ROCK

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What Really Happens When Companies Kill Performance Reviews

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_text]By JUSTINE HOFHERR

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