While more than half of consumers want companies and their leaders to take a stand on social issues, doing so could come at a cost – whether it’s lost talent, sales, or partnerships. Recent examples include Bud Light, whose sales fell 30% in June 2023 compared with the same week in 2022 after it partnered with a transgenic influencer, and Target Corp., which lost $13 billion in market value in one month, with part of the loss being attributed to backlash of the retailer’s Pride-themed children’s clothing line. So what’s a leader to do when controversial social issues arise? With neuroscience in mind, NLI’s Laura Cassiday and David Rock offer up three approaches companies can take in Fast Company.
Bias
Latest From the Lab: In-Group Members Influence How We Connect Ideas
New research suggests people are more likely to have “aha” moments from information that came from members of their in-group.
May 7, 2024
