Face to face with a crisis, it’s seldom clear where to focus our attention. NLI has assembled frequently asked questions about what leaders should do.
April 9th, 2020
This week, Starbucks responded to public outrage following the arrests of two black men who were simply waiting to meet a friend at one of its Philadelphia locations. As a part of a larger response, it announced it would shut down 8,000 stores for one day to give racial bias training to 175,000 workers. That’s $12 million in lost revenue, according to some estimates.April 21st, 2018
One of the hardest parts of hiring new employees is figuring out how well they’ll fit into your work culture. Unlike education and job experience, where there may be specific credentials you’re looking for, “culture fit” can be dangerously vague–and uniquely vulnerable to unconscious bias.March 15th, 2018
The traditional performance review is a confidential, closed-door meeting between no more than two people. Research suggests it is also totally misguided.March 14th, 2018
In 2004, Pamela Smith, now an associate professor of management at the University of California, San Diego, happened upon a clue into what power does to the brain.February 12th, 2018