Providing clarity and offsetting negative feelings are essential for helping frazzled employees regain composure.
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Providing clarity and offsetting negative feelings are essential for helping frazzled employees regain composure.
Read More →Research shows some leaders take growth mindset and run in all sorts of directions with it. To understand why, we can look to the science of learning.
At NLI, we like to say “If you have a brain, you’re biased.” Ever since November 2017, the technology company Splunk has taken that insight to heart.
Changing a culture can feel like just about the toughest job a leader has. It’s hard enough getting yourself to act differently — how could you possibly change the behavior of hundreds or thousands of people? From both our research and extensive client work, helping companies like Microsoft and HP transform their cultures, the NeuroLeadership Institute is confident that all leaders are capable of effecting great change. The key is to follow the science — to know how to shift people’s mindsets to adopt new habits for the long haul. Our latest white paper, “The NLI Guide: How Culture Change Really Happens,” delves into just that topic. The report provides a two-step process that begins with building a growth mindset — that is, the pursuit of always improving, not proving, yourself — and following NLI’s method of Priorities, Habits, and Systems to cement culture change. Every Thursday for the next seven weeks, we’ll be publishing insights from the white paper on this blog, as part of our latest Master Class series. (Catch the last Master Class series, on growth mindset, here.) Table of Contents Week 2: The First Step Toward Culture Change Is a Shift in Mindset Week 3: Leaders Need More Than Buy-In to Create Culture Change Week 4: CASE STUDY: Nokia Turns Two Cultures into One Week 5: How Microsoft Changed Its Culture by Going Simple Week 6: CASE STUDY: HP Embraces Growth Mindset and Kickstarts Culture Change Together, the posts will serve as a handy reference guide for the essential science (and implementation) of culture change. The conventional wisdom around transformation is flawed. It assumes awareness of the challenge or goal is enough. But once you’ve gotten buy-in, then what? NLI’s approach to culture change helps organizations answer that question, so they can make a lasting, scalable impact — and they can do it weeks, not years. [action hash=”1c967ecd-f614-4b3d-a6f1-a14c6ec523bc”]
The research has made it clear: Creating a culture of feedback is the most critical driver of positive organizational and financial outcomes.
Leaders typically think of growth mindset in terms of performance, personal growth, career development, and skills improvement. But the concept also can be crucial to driving diversity and inclusion efforts. The key: Whether you believe you are capable of improvement often determines whether you think other people are capable of change. That, in turn, shapes how you view your team as a whole. At the NeuroLeadership Institute, we define growth mindset as the dual belief that skills can be improved over time, and that improving those skills is the goal of the work people do. We recently explored this concept in a white paper featuring growth-mindset case studies from five leading global organizations. What science says Research has found a number of benefits to building a growth mindset culture, specifically around inclusion. For instance, growth mindset can reduce stereotyping. Researchers have found that whether or not you think people are fixed or mutable in who they are shapes how many stereotypical judgments people make. If you use a growth mindset, you are more likely to attribute stereotype traits to environmental forces, rather than inborn traits. When making judgments, a growth mindset also helps people gather more information before coming to conclusions. In one study, those with a fixed mindset needed less context before making a decision, potentially leading to undesired or unforeseen outcomes. Growth mindset doesn’t just help people doing the stereotyping; it also helps people on the receiving end. Consider the idea of “stereotype threat.” It’s when members of a certain group do poorly on a task because they’re told they’re not “supposed” to excel. A body of research has shown that growth mindset can reduce the effects of stereotype threat, enabling people to perform closer to their true potential. The business case For organizations, the implication here is that cultivating a growth mindset culture can help drive down biased behavior and create stronger teams. Leaders who help their employees see failures as learning opportunities, and threats as new and exciting challenges, can also help those employees see others’ shortcomings not as signs of personal failings, but merely as a product of being human. When employees start accepting diverse team members as generally well-intentioned, though perhaps fallible, they can move from a culture of competition to one of true and inclusive collaboration. This article is the twelfth and final installment in NLI’s series, Growth Mindset: The Master Class, a 12-week campaign to help leaders see how the world’s largest organizations are putting growth mindset to use. [action hash=”cd97f93c-1daf-4547-8f7c-44b6f2a77b77″]
The beloved author H.P. Lovecraft has been famously quoted as saying that “the oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown.” Lovecraft was no neuroscientist or business expert, but in this era of constant change, his sentiment rings true. Organizations face technological advances like never before, creating an ever-growing gap between existing and required skills. At NLI, we believe even the most fearful leader can take solace in the science of perspective-taking, insight, and effective execution, in order to lead a transformation in their organization. Here are three brain-based strategies all leaders can employ. [action hash=”1c967ecd-f614-4b3d-a6f1-a14c6ec523bc”] 1) Use SCARF® to practice perspective-taking Taking others’ perspectives offers many benefits, including seeing new possibilities with clients, colleagues, and even competitors. Perspective-taking facilitates social understanding and increases willingness to engage with others, build relationships, increases perceived leadership capability, and decreases stereotyping. Perspective-taking hinges on three processes: understanding that others possess mental states, realizing those mental states are not identical to our own, and overcoming the self-focused bias of our own perspective. Leaders can use the SCARF® Model — a way of grouping five domains of social threat and reward — to facilitate understanding of others’ motivation and social behavior. Specifically, they should explicitly ask for others’ perspectives, consciously take the perspective of those they seek to understand, and purposefully set aside time to practice. 2) Accelerate breakthroughs by creating the conditions for insight Innovation requires creative thinking, which neuroscience research suggests often derives from moments of insight. Research also shows that there is a reliable series of events that precede emergence of an insight — meaning that it’s not random; it follows a process. Threat and noise reduce the likelihood of insight generation, while a positive mood and relaxed state increase the chance of insight. Leaders can approach team processes with insight in mind by noticing when people tend to have the deepest insights and creating those conditions in daily processes. For example, leaving mornings — when people tend to have the most insights — free for private, quiet work. And allow people to have a few quiet minutes to reflect during a meeting rather than all working aloud. 3) Create extreme clarity for faster execution Uncertainty creates threat, flatlines creativity, impairs decision making, and ultimately diminishes productivity. When people feel threatened, their instinct is to be as careful as possible, often to the point of excess. For instance, role uncertainty breeds indecision and a pathological need for consensus to ensure that everyone is in agreement, which impedes swift progress. To mitigate threat and promote efficiency, leaders should create extreme clarity and set clear expectations in the areas that matter most. These include roles, process, and determining what “good” looks like. Creating extreme clarity in all five SCARFⓇ domains generates a sense of perceived control, which is fundamentally rewarding. Individuals and teams are more motivated to work together and accomplish goals with alacrity through transformation. Indeed, approaching transformation with the right strategies is like folding a paper airplane. Done right, you can make that flat piece of paper soar. [action hash=”1c967ecd-f614-4b3d-a6f1-a14c6ec523bc”]
Across all of our industry research into growth mindset, one question keeps popping up for leaders: If we’re so focused on growth, can we still focus on results? We’ve heard the concern voiced in a number of different ways in discussions with organizations putting growth mindset to use, which we’ve featured in our latest white paper, “Impact Report: Growth Mindset Supports Organizations Through Disruption.” The paper showcases how firms make growth mindset come to life and drive lasting change. In short, the answer is yes. How to measure progress and results We define growth mindset as the belief that skills can be improved with persistent effort; they are not set in stone, or fixed. A Growth Mindset Culture is one where most, if not all, employees demonstrate that attitude in their shared everyday habits. They embrace failure. They take risks. They learn to get better. Fortunately, growth mindset makes room for an emphasis on learning and checking progress over time, because it’s not about comparing two different employees or teams to one another; it’s about comparing one employee or team to themselves. One way to do all that and still ensure you’re moving in the right direction is to perform a bit of mental contrasting. The technique involves holding in your mind’s eye the memories of the past or the vision of the desired future, and contrasting them with the present reality. When leaders contrast where they are to where they were, or where they’d like to go, they can evaluate the fruits of their growth mindset. They can ask themselves questions such as, How much have we grown? Are we growing in the right ways? What else still needs attention? In fact, it’s crucial that leaders encourage their teams to focus on results and learnings, since growth requires two endpoints. A team may never hit certain ideals, but by measuring achievement against specific objectives, leaders can know the growth mindset is working. In other words, growth mindset isn’t important just for its own sake. At some point, everyone still needs to stop and see how far they’ve come. This article is the tenth installment in NLI’s series, Growth Mindset: The Master Class, a 12-week campaign to help leaders see how the world’s largest organizations are putting growth mindset to use. [action hash=”cd97f93c-1daf-4547-8f7c-44b6f2a77b77″]
When collecting data on learning sessions, the net promoter score is the default for many organizations. But there are numerous flaws with the approach.
Leaders are constantly wondering how to create or strengthen their culture. So as part of its ongoing NLI Guide series, the NeuroLeadership Institute has released its latest white paper, “How Culture Change Really Happens.” In simple, everyday language, the guide makes a compelling case that leaders should be pursuing two lower-level objectives in order to produce — and sustain — culture change. Without both elements, teams may start working more efficiently, but the behavior is bound to subside. NLI’s approach to culture change starts with growth mindset. Leaders must help their employees understand that mistakes happen, and that failure is inevitable. What matters is whether people see those setbacks as reasons to give up, or to persist. Once people start embracing challenges as opportunities, rather than as threats, NLI believes the next step is PHS: priorities, habits, and systems. Leaders often make the mistake of thinking awareness of a goal is enough motivation to achieve it. But willpower is fleeting, so it’s important to create the habits that support a change, and the systems that reinforce those habits. We define culture as shared everyday habits. With a growth mindset and a focus on priorities, habits, and systems, leaders should have no trouble building the desired shared everyday habits in their own organization. [action hash=”1c967ecd-f614-4b3d-a6f1-a14c6ec523bc”]
Because anxiety has real implications for productivity, organizations have to address it before anything else.
In 1971, a Yale psychologist borrowed a chilling concept from the novel “1984” to label a new phenomenon of human behavior.
Leaders can use insights derived from science to manage their teams’ cognitive capacity, ultimately making them smarter, happier, and more effective.
Stress can be thought of simply as heightened attention to the negative. Using a growth mindset can help with reducing stress in the moment.
At NLI we believe that now is perfect time to build a more flexible, continuous, and people-focused performance management system. Here’s how.
Join millions of employees in creating culture change at scale by reaching out today.
In 2007, David and Lisa Rock and their team had been working in leadership development and executive coaching for ten years, when David coined the term “NeuroLeadership.”ef
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