The Essentials: Empathy and Quality Connections

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Quality connections are key for building an empathetic workplace.

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Leaders and HR professionals are recognizing the need for empathy in the workplace more than ever before, but definitions of empathy vary — and even the term makes some leaders squeamish. Below, we’ve tried to reduce the confusion surrounding the nebulous term by focusing on the outcome: quality connections among co-workers. Research shows that such connections can reduce burnout, energize workers and leaders, and make everyone feel cared for.


Empathetic leadership

Managing Humans: The Neuroscience of Empathy

Stop Telling Managers to Be Empathetic. Try This Instead

This ‘Soft’ Leadership Trait Wins at War and at the Office



Building quality connections

How to Build Connections in the Era of Digital Strangers

Feeling Disconnected at Work? Follow the Science for Better Ways to Connect

Maintaining Connection When Your Team Is Dispersed



The power of listening

When Your Perspective Is Mistaken

How to Listen Deeply: A Guide for Organizations

The Neuroscience of Story Listening

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