Why Resolving Conflicts Within Teams is a New Must-Have Skill for Managers

This article from WorkLife prepares managers for today's expectation of resolving workplace disputes and provides advice from NLI's Global Head of Culture and Leadership, Matt Summers, on how to do so using psychological safety.

“What preempts a lot of workplace disputes though is ensuring an environment offers a certain degree of civility and psychological safety, said Matt Summers, global head of culture and leadership at the NeuroLeadership Institute.

‘All of this is helping to build a sense of productivity, when people feel safe, when people feel like they’ve been civil to each other,’ Summers said.”

Read more in WorkLife.

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