After decades of attempts by thousands of companies to improve how managers give feedback, research still suggests that feedback does nothing or even makes things worse. This session launches an extensive research project to finally transform the entire concept and implementation of ‘feedback’. Prepare to be surprised; it turns out many things we’ve been told about feedback are wrong.

Speakers: Bob Kegan (Harvard), David Rock (NLI), Batia Wiesenfeld (NYU), Jay Van Bavel (NYU)

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