The Neuroscience of De-Escalation

How do organizational leaders best navigate an emotionally-charged atmosphere and keep their employees productive? 

By developing practical emotional composure skills to reduce workplace conflict.


We’re all first-responders now. Tap into the science of de-escalation to cool conflict and keep teams connected.

  • Label threats to calm high emotions and remain cognitive control.

  • Interpret needs to find out what’s at the core of an issue.

  • Defuse the situation by responding productively to find solutions.

CALM: The Neuroscience of De-Escalation, helps leaders identify and reduce the problems that lead to workplace conflict.

Participants learn to address all types of conflict with research-backed, emotional-regulation strategies, to interpret triggers from a different perspective, and to defuse the flames of heated moments.

Recognize Escalation Before it Starts

Understand the cognitive conditions that can cause escalated situations, and how to mitigate them.

Understand and Interpret Conflict Triggers

Recognize the factors of likely escalations faster and more accurately in any context.

Keep Teams Connected and Aligned

Create a common language that encourages psychological safety and promotes productive conversations.



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