Let’s Talk Digital Employee Experience: Not Good Enough, Say Employees

“Along with customer experience, employee experience has risen to the top of business minds — and such concern is more than justified. Keep in mind this formula:

• Happy employees = Happy customers
• Unhappy employees = Happy competitors

In light of the push toward better employee experience, the emphasis has shifted to digital employee experience — providing employees with the tools and support needed to do their jobs better. Thus far, companies are not delivering.”