“As a professional communicator, I’ve long viewed diversity, equity, and inclusion through a communications lens: It takes honest conversations, collective buy-in, and accountability among leaders to build actionable DEI strategies.

Perhaps that’s why a recent piece on diversity training doing more harm than good struck a nerve. While the piece makes some exceptional points on what does work—’focus on actions and behaviors rather than hearts and minds’—and the need to address specific DEI-related issues, there’s a critical nuance lost among the stated challenges of diversity training: the need to tie DEI to business goals and outcomes.”