“As a professional communicator, I’ve long viewed diversity, equity, and inclusion through a communications lens: It takes honest conversations, collective buy-in, and accountability among leaders to build actionable DEI strategies.
Perhaps that’s why a recent piece on diversity training doing more harm than good struck a nerve. While the piece makes some exceptional points on what does work—’focus on actions and behaviors rather than hearts and minds’—and the need to address specific DEI-related issues, there’s a critical nuance lost among the stated challenges of diversity training: the need to tie DEI to business goals and outcomes.”
In this infographic, we dive into how the brain reacts to unfairness and why systems must be overhauled to truly achieve equity.
The Essentials: How Diversity Fuels Innovation
Diversity isn’t just a “nice to have.” It’s a key element of an innovative business culture.
3 Ways Diversity Improves the Customer Experience
In this CMSWire article, Global Head of DEI at the NeuroLeadership Institute, Janet M. Stovall, shares three touchpoints in the customer experience where diversity and inclusion impact the customer experience.