“As a professional communicator, I’ve long viewed diversity, equity, and inclusion through a communications lens: It takes honest conversations, collective buy-in, and accountability among leaders to build actionable DEI strategies.

Perhaps that’s why a recent piece on diversity training doing more harm than good struck a nerve. While the piece makes some exceptional points on what does work—’focus on actions and behaviors rather than hearts and minds’—and the need to address specific DEI-related issues, there’s a critical nuance lost among the stated challenges of diversity training: the need to tie DEI to business goals and outcomes.”

  • An illustration of people on different levels, and the bottom people are confused

Equity, Explained

February 21st, 2023|

In this infographic, we dive into how the brain reacts to unfairness and why systems must be overhauled to truly achieve equity.

  • Colorful blacks are stacked together

3 Ways Diversity Improves the Customer Experience

February 9th, 2023|

In this CMSWire article, Global Head of DEI at the NeuroLeadership Institute, Janet M. Stovall, shares three touchpoints in the customer experience where diversity and inclusion impact the customer experience.