EPISODE 7: De-Escalation: The Most Essential Management Skill of 2021

We’ve talked about de-escalation in the past, mainly in the context of its application with law enforcement. But as the world attempts to reopen, and we’re constantly bombarded with images and videos of situations that need to be de-escalated — think about airlines, as one starting place — we wanted to revisit the topic. In this episode, we discuss the neuroscience of de-escalation, and day-to-day strategies for bringing down the boil on a situation, with in-house experts Dr. Joy VerPlanck (Senior Insight Strategist, NLI), Dr. David Rock (CEO & Co-Founder, NLI), and Brian Uridge (Deputy Director Division of Public Safety & Security, University of Michigan Medicine).