NeuroLeadershipInstitute Education Terms and Conditions
Please note: These Training Terms and Conditions (“Terms andConditions“) are for training programs and registration forNeuroLeadership Institute, Inc. (“NLI“) or anyNLI affiliate worldwide.
1. DEFINITIONS[1]
1.1 “CourseCommencement Date“ means the date of the Program’s first session.
1.2“Intellectual Property“ means patents, trademarks, service marks, registereddesigns, applications for any of the foregoing, copyright, design rights,know-how, trade secrets, confidential information, trade and business names,and any other similar protected rights in any country.
1.3“You/I/Participant /Participant(s)“ means anindividual enrolling/participating in any NLI Program.
1.4 “theProgram/Programs“ means the NLI training program in which the Participant has enrolled. Programs may include but are not limited to: BBCS Brain-Based Conversation Skills®, BBCC Brain-Based Coaching Certificate®, and CFN Certificate in the Foundations of NeuroLeadership™. For the full list of Programs, please refer to the NLIwebsite.
1.5 “NLIConfidential Information“ includes the Program, NLI Intellectual Property, other NLIproducts and services, any NLI business,strategic and financial information, the existence and terms of these Terms andConditions and any and all other information or material identified in writingprior to disclosure as confidential and proprietary to NLI or its licensors orother providers, including without limitation, anycopies, translations, improvements, revisions, orembodiments of all of the foregoing.
1.6 “NLIIntellectual Property“ means the Intellectual Property embodied in or relating tothe Program and NLI Materials, and any and all translations, modifications,enhancements, improvements, or corrections of or to any and all of theforegoing.
1.7 “NLIMaterials“ includes but is not limited to audio, video, multimedia, any digital and printed products,and other materials for individual or group use,including without limitation, in the delivery of the Program.
2. INTELLECTUAL PROPERTY RIGHTS
2.1Ownership. Participant agrees:
1.Participant acknowledges that NLI Intellectual Property are fundamentalprinciples of NLI’s business. The Programs (and all its content including NLIMaterials and NLI Intellectual Property) are for educational and informationalpurposes and are made available to you solely for your own use. As such, Participant may only use Programsfor personal use and/or reference (such as refreshing learning). Participant may nottrain, coach, share, or teach any NLI Materials or NLI Intellectual Property toothers.
2. furtherParticipant may not commercialize any NLI Materials or NLI IntellectualProperty.
3. that all rights, titles, andinterest in and to NLI Intellectual Property are and shall remain the propertyof NLI or its licensors and Participant shall have no rights or intereststherein except as set forth in these Terms and Conditions;
4. thatParticipant will not claim or assert any right or title to any NLI IntellectualProperty or attempt to wrongfully transfer such right or title to any thirdparties;
5. thatParticipant is acquiring only a limited license to use the NLI Materials;
6. thatParticipant may duplicate NLI Materials, at no additional charge, but only forParticipant use in connection with the Program and only so long as all requiredproprietary markings are retained on all duplicated copies;
7. thatParticipant may not under any circumstances send, share, or distribute any NLIMaterials,whether obtained through an NLI online portal ore-mail, to any other persons or individuals;
8. to comply with all guidelines for the use of NLI Intellectual Property(including the NLI name and logo);
9. thatParticipant shall not remove or destroy any proprietary markings or proprietarylegends placed upon or contained within the NLI Materials.
2.2 LimitedLicense. For each item of NLI Materials received by Participant, NLI grantsParticipant, and Participant shall have, a non-exclusive license to use the NLIMaterials solely in connection with the Program in accordance with these Termsand Conditions.
2.3 NoImplied License. The license granted in these Terms and Conditions shall not beconstrued to confer any rights upon Participant by implication, estoppel, or otherwise as to any intellectual property not identifiedin these Terms and Conditions, except as otherwise implied by law to the extentnecessary to use NLI Intellectual Property.
2.4 Derivative Works.Participant may not create any derivative works of NLI Intellectual Property inany form (with the exception of templates, any documentation, and/or materialsintended for editing).
3. CONFIDENTIALITY
3.1Treatment of Confidential Information. Except as otherwise provided hereunder,during the term of these Terms and Conditions and thereafter for the durationof the license granted herein and for five (5) years thereafter, Participantshall retain in confidence and use only for purposes of these Terms andConditions NLI Confidential Information. For the purposes of these Terms andConditions, all information and data that Participant is obligated to retain inconfidence shall be called “Confidential Information.“
3.2 Rightto Disclose. To the extent that it is reasonably necessary to fulfillParticipant obligations or exercise Participant rights under these Terms andConditions, or any rights which survive termination or expiration hereof,Participant may disclose Confidential Information to Participant legaladvisors, outside contractors, and actual or prospective investors on thecondition that such entities or persons agree to:
a. keep theConfidential Information confidential for at least a period of five (5) yearsfrom the date of disclosure and otherwise to the same extent as Participant is required to keep the Confidential Informationconfidential; and
b. use theConfidential Information only for those purposes for which Participant is authorized to use the Confidential Information.
3.3Participant may disclose Confidential Information to governmental or otherregulatory authorities to the extent that such disclosure (i) is necessary ordesirable for the prosecution and enforcement of intellectual property rights,provided Participant is then otherwise entitled to engage in such activities inaccordance with the provisions of these Terms and Conditions, or (ii) islegally required.
3.4Exceptions. The obligation not to disclose or use Confidential Informationshall not apply to any part of such Confidential Information that:
a. is orbecomes patented, published, or otherwise part of the public domain, other thanby Participant unauthorized acts, or in contravention of these Terms andConditions; or
b. isdisclosed to Participant by a third party provided that such ConfidentialInformation was not obtained by such third party directly or indirectly fromNLI; or
c. prior todisclosure under these Terms and Conditions, was already in the possession of Participant, provided thatsuch Confidential Information was not obtained directly or indirectly from NLI;or
d. resultsfrom research and development by Participant that is independent of disclosuresfrom NLI, provided that Participant has not hadexposure to the Confidential Information received from NLI; or
e. is required by law to be disclosed by Participant, providedthat in the case of disclosure in connection with any litigation, Participantuses reasonable efforts to notify NLI immediately upon learning of suchrequirement in order to give NLI reasonable opportunity to oppose suchrequirement; or
f. NLIagrees in writing may be disclosed.
3.5Non-Disclosure. Participant agrees not to disclose to any third party thefinancial terms of these Terms and Conditions without the prior written consentof NLI, except to advisors, investors, and others on a need-to-know basis undercircumstances that reasonably ensure the confidentiality thereof, or to theextent required by law. Without limitation upon any provision of these Termsand Conditions, Participant shall be responsible for the observance byParticipant employees of the foregoing confidentiality and non-disclosureobligations, and shall indemnify NLI against any loss or damage which NLI maysustain or incur as a result of any breach of confidentiality by any of Participant employees.
4. INDEMNIFICATION
4.1Participant shall hold harmless and indemnify NLI and NLI’s agents, employees,contractors, directors,and officers from and against any and all claims,liabilities, losses, proceedings, costs, andexpenses resulting from, arising out of, or inconnection with any act or failure to act on Participant’s part or that of Participant agents, employees, contractors,directors, and officers in connection with orarising out of these Terms and Conditions, thedelivery of the Program, or the use of any ofthe NLI Intellectual Property or by breach of these Terms and Conditions byParticipant.
a. Iacknowledge that the training sessions may be personally, emotionally, and physically challenging for me and there may beoccasions on which I will feel emotional challenges including frustration,annoyance, or stress. I agree that I amphysically, mentally, and emotionallycompetent to participate.
b. I willnot hold NLI liable for any loss or cost or damages incurred by me (or anyperson related to me) in the event of mental, physical, or emotional stress ordistress (or other ailment or condition) caused either directly or indirectlyin relation to these training sessions. I will indemnify NLI in the event ofany such claim.
5. PRIVACY
5.1Participant understands that administrators, trainers, and course participants will use Participant’s e-mail address as a means of communication during theProgram. Participant also acknowledges that Participant is prohibited frome-mailing other Program Participants, existing coaches, or NLI staff with any sales or promotional material oroffers and that any e-mail correspondence will be solely in the context of theProgram. Should Participant receive unsolicited, non-training specific e-mailsfrom trainers or other participants, please report immediately to Participant’sregional education consultant.
5.2Participant agrees that NLI reserves the right to provide andrelease Participant student records, includingtraining sessions, mentor calls, certification assessments, and any other related documentation, upon request, to anyaccrediting body including the International Coach Federation (“ICF“) for audit, accreditation, and/orapplication purposes, as NLI deems necessary.
5.3 GDPR & CCPA
This section is only applicable toparticipants located in the European Economic Area (“EEA”). In compliance withthe European General Data Protection Regulation (GDPR), NLI provides specificadditional rights for citizens of the European Territories such as the right toaccess, rectification, right to object, to complaint, erasure, and blockage.More specifically:
● the right to request information about whether and which personaldata is processed by NLI, and the right to demand that personal data isrectified or amended.
● under certain circumstances, the right to request that personaldata should be deleted.
● under certain circumstances, the right to demand that theprocessing of personal data should be restricted.
● withdraw participant consent to the processing and use of datacompletely or partially at any time with future application.
● have the right to obtain participant personal data in a common,structured and mechanically readable format.
● contact NLI’s data protection officer if there are any questions,comments, complaints, or requests in connection with NLI’s statement on dataprotection and the processing of your personal data.
● the right to complain to the responsiblesupervisory authority if you believe that the processing of your personal datais in violation of the legislation.
For further information on each of thoserights, including the circumstances in which they apply, please see theguidance from the UK Information Commissioner’s Office (ICO) on individualrights under the General Data Protection Regulation.
9. California Consumer Privacy Act (CCPA)- This portion of NLI’s Privacy Policy went into effect on January 1, 2020.
This section is only applicable toparticipants who are residents of the state of California in the United States(“California Residents”) and only applies to personal information for which NLIis a “Business” (as defined in the CCPA).
A. Information NLI Collects. Thefollowing lists all categories of personal information that NLI collects, orhas collected, from California Residents, in the twelve (12) months prior tothe effective date of this Privacy Policy (each, a “Category”), together with,for each Category: (1) the categories of sources from which such Category iscollected; and (2) the categories of third parties with whom NLI shares suchCategory.
1. Identifiers: (1) sources: Participant (either directly or through athird party service), collected by the Services, business partners, serviceproviders and payment processors; and (2) third parties: business partners,service providers and payment processors.
2. Commercial information: (1) sources: Participant (either directlyor through a third party service), collected by the Services, business partnersand service providers; and (2) third parties: business partners, serviceproviders and payment processors.
3. Financial data: (1) sources: Participant (either directly orthrough a third party service), business partners and payment processors; and(2) third parties: business partners, service providers, and paymentprocessors.
4. Internet or other network or device activity: (1) sources:Participant (either directly or through a third party service), collected bythe Services, business partners, service providers and payment processors; and(2) third parties: business partners, service providers and payment processors.
5. Location information: (1) sources: you (either directly or througha third party service), collected by the Services, business partners andservice providers; and (2) third parties: business partners, service providersand payment processors.
6. Sensory information: (1) sources: Participant (either directly orthrough a third party service) and service providers; and (2) third parties:business partners, service providers and payment processors.
7. Other information that identifies or canbe reasonably associated with you: (1) sources: you (either directly or througha third party service), collected by the services, business partners, serviceproviders and payment processors; and (2) third parties: business partners,service providers and payment processors.
Each Category is collected for thefollowing business purposes: (i) providing the services (including withoutlimitation maintaining your account, processing and fulfilling orders, andadministering surveys); (ii) providing customer support for the services; (iii)operating the Services (including without limitation managing third partyrelationships and enabling usage of NLI’s service providers); (iv)communicating with you; (v) customizing the services; (vi) securing andprotecting the services (including without limitation auditing the services,bug and fraud detection, debugging and repair of errors and the detection,protection and prosecution of security incidents or illegal activity); (vii)enforcing NLI’s terms and policies; (viii) complying with law; (ix) verifyingyour identity; and (x) other business purposes about which NLI may notify youfrom time to time.
Each Category is collected for uses thatadvance NLI’s commercial or economic interests such as: (i) promoting andadvertising the Services; (iii) customizing the Services; (iv) improving NLI’sServices; (v) communicating with you about relevant offers from third parties;and (vi) other commercial purposes about which NLI may notify you from time totime.
B. Your requests under CCPA. Subject tocertain exceptions and restrictions, the CCPA provides California Residents theright to submit requests to a business which has collected their personalinformation:
● to provide them with access to the specific pieces and categoriesof personal information collected by the business about such CaliforniaResident, the categories of sources for such information, the business orcommercial purposes for collecting such information, and the categories ofthird parties with which such information was shared; and
● to delete such personal information(each, a “California Request”). NLIneeds certain types of information so that it can provide our Services to you.If you ask NLI to delete some or all of your information, you may no longer beable to access or use the Services.
C. How to Exercise Participant Rightsunder CCPA
1. If Participant wouldlike to exercise any of your rights as described in this Privacy Policy,please:
1. Call toll-free1-800-294-7501.
2. E-mailprivacy@neuroleadership.com
2. Request Verification.If Participant chooses to contact directly via website/e-mail/phone/in writing,you will need to provide the following:
1. Enough information toidentify you (e.g., your full name, address, and customer or matter referencenumber)
2. Proof of Participantidentity and address
3. A description of whatright you want to exercise and the information to which your request relates
3. Please note that youmay only make a CCPA-related data access or data portability disclosure requesttwice within a 12-month period.
4. NLI is not obligated tomake a data access or data portability disclosure if it cannot verify that theperson making the request is the person about whom it collected information, oris someone authorized to act on such person’s behalf.
5. Anypersonal information NLI collects from Participant to verify Participantidentity in connection with your request will be used solely for the purposesof verification.
D. NLI does not sell Participant personal information, as that term is definedbased on NLI’s understanding of the CCPA and its implementing regulations. NLI does share personal information withthird parties for the business and commercial purposes described in Section 2,including without limitation advertising and marketing based on users’ onlineactivities over time and across different sites, services, and devices.
E. NLI does not discriminate againstparticipants. Participants also have the right to not be discriminatedagainst (as provided for in applicable law) for exercising certain participantrights. NLI does not discriminate against California Residents for exercisingtheir rights.
6.THIRD PARTY PLATFORMS
NLI may use third partyplatforms to store data as it relates to any NLI Program. Participant acknowledges that: (a) NLI has nocontrol over such third party platforms; (b) NLI does not assume anyresponsibility for the content, terms of use, policies, actions, and/orpractices of any third party platforms, including but without limitation, anyuse and/or processing of data by such third party platforms; and (c) NLIexpressly disclaims all warranties regarding the accuracy, appropriateness,usefulness, safety, infringement, or intellectual property rights of, orrelating to, such third party platforms.
7. PAYMENT
7.1 Participant agrees topay NLI the full tuition fee for the training according to the pricing agreedin the registration, unless NLI agrees to analternative payment arrangement.
7.2 Participants understandsthat their enrollment is only confirmed whenthey have made theregion-specific, non-refundable deposit tosecure their registration in the program or when full payment is received. Pleasereach out to your Education Consultant for specific payment details for yourregion.
7.3 Participant understandsthat they are entitled to the Early Birdtuition fee only if they enroll in thetraining a minimum of eight (8) weeks prior to the course commencement date,and by paying the fees in full before the expiry of the early bird offer. If Participanthas paid a $700 holding deposit for their Early Bird tuition fee, the balance shall be due andpayable no less than three (3) days before theexpiry of the Early Bird offer to ensure the fees are received on time. If Participant usesa credit card to pay for their deposit, theyare aware that the same credit card shall be used tocharge the remaining balance. Participantunderstands it is their responsibility tonotify their regions at NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com if they wish to change themethod of payment.
7.4 Participant understandsthat the standard tuition fee shall apply if they enroll in the course afterthe early bird offer expires, or if they failto make the early bird tuition payment before the offer expires. The full,standard tuition fee is due and payable no less than thirty (30) days prior tothe Course Commencement Date; if they use acredit card to pay for their deposit, theyare aware that the same credit card shall be used toautomatically charge the remaining balance. They understand itis their responsibility to notify theirregion if they wishto change the method of payment: NA: education-na@neuroleadership.com, APAC:education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com
7.5 CFN Payment Plan (applicable for those selectinginstallment payment options)
1. Participant is aware that the Payment Plan is only available if they choose to make the agreed installments via my nominatedcredit card, and grant permission to NLI todeduct the agreed amount from my credit card on the specified payment due datesfor each installment payment.
2. Participant accepts and agrees to the 15% administration fee.
3. PaymentPlans are structured as two payments with the first payment due thirty (30)days prior to Course Commencement Date and final payments are due twenty-four (24) hours prior to Course Commencement Date.
8. TRANSFERS
8.1 Request to transfer must be made thirty (30) days priorto the Course Commencement Date of the initial registration. Requests must be sent via e-mail to NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com with thesubjectline “Transfer of [attendees name] for [Program Name]& [Program start date].“ Any transferrequest made after the Course Commencement Date of the initial registration may be denied.
8.2 The following transfer fees apply: All program payments received willbe applied to the new intake. For virtual programs based in North America, thetransfer fee is $400. Transfers made within seven (7) days of the start date ofa virtual program are subject to an additional fee of $200. Transfers from anin-person event within 10 business days will incur a fee of $1,000 USD to coverexpenses already incurred. Other fees may apply. Allprogram payments received will be applied to the new intake.
8.3 Participant is awarethat any transfer request must include the Course Commencement Date for the newProgram to which they wish to transfer. A maximum of onetransfer request is allowed within twelve (12) months of the initial CourseCommencement Date. Participant is required topay the Program fee difference, if any, to gain admission to the transferProgram.
8.4 Participant understandsthat their request to transfer is notconfirmed until their transfer fee paymentreceipt is received by the NLI Finance Department.
8.5 Participant understandsthat in the event that NLI needs to transfer their registration to another intake of the same course orchange the schedule, there shall be no additional costs incurred to them specifically by NLI. Participant will not hold NLI liablefor the change in schedule and for any subsequent costs that may occur due tothe change in schedule.
9. REFUNDS (WITHDRAWAL/CANCELLATION)
9.1 Participant is awarethat if they withdraw their enrollment prior to the Course Commencement Date, tuitionfees paid excluding the $700 non-refundable deposit amount shall be refunded.
9.2 Participant understandsthat if they withdraw their enrollment after the Course Commencement Date, they will not receive any refund. The Course Commencement Datemeans the date of the Program’s first session.
9.3 If Participant is onthe Payment Plan and withdraws theirenrollment after attending a minimum of one (1) class for all modules butbefore their total fees are paid, the fullprogram fee becomes immediately due and payable.
9.4 Participant is awarethat if they are asked to leave the trainingfor violating any of these Terms and Conditions, they will not be entitled to any refund.
9.5 Participant understandsit is their responsibility to notify theEducation Consultant in their region NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com if they wish to withdraw from the course in which they have enrolled.
9.6 Participant is awarethat a refund request must be sent via e-mail to the NLI EducationConsultant in their region at NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com. They are aware that NLI will require thirty (30) business days from the day theirwithdrawal notice is received to process theirrefund.
10. TRAINING AND PARTICIPANT AGREEMENTS
10.1 Participant gives NLIpermission to use their e-mail and phonecontact information for course related purposes. Participant is aware that a class contact sheet may be provided to allparticipants and trainers of the course that they attend. Participant understands thatthe course trainers and participants will use their contact information as ameans of communication during the course and they agree to use the contact informationof the other course participants only for the purpose of communication relatedto the training.
10.2 Participant understandsthat the authorized personnel of NLI has the right to remove them from thetraining if they engage in behavior that willcompromise the learning of other participants.
10.3 As part of Participant’sregistration, NLI may send communication regarding other programs/offerings.
10.4 All costs related to participating in this trainingprogram as well as any assignments are the responsibility of Participants.
10.5 NLI (or any third party serviceprovider engaged by NLI) is not responsible for poor connectivity caused by the telecommunication or internet infrastructure of the country from which theyare joining. Participant is aware that it istheir responsibility to join their virtual sessions from a stable and securetelecommunications or internet service.
10.6 Participant is awarethat with regards to fully virtual delivery formats, program NLI Materialsprovided in digital form will not be provided in hardcopies, and any preferencefor hard copies is the Participant’s responsibility, including but not limited,to any printing costs.
10.7 Participant is awarethat no updated NLI Materials will be provided to Participant after the CourseCommencement Date of the program has passed.
11. COURSE COMPLETION REQUIREMENTS AND PARTIALCOMPLETION POLICY
11.1 Participant must successfully complete all components of theirEducation training program to receive a Certificateof Completion. Please speak to your education consultant for moreinformation. For the full list of Programs, please refer to the NLI website.
11.2 If Participant isnot able to complete the minimum attendance requirements due to an emergency,Participant is required to contact their facilitation team and educationconsultant to discuss a solution. Participant may receive a Certificate ofAttendance for partial completion of the training program. For the full list ofPrograms, please refer to the NLI website.
11.3 For CFN Certificate in the Foundations of NeuroLeadership™, this includes completion of all four (4) End of Module Essays and the End of Program Essay, with a grade of 65% or higher.
11.4 For BBCS Brain-Based Conversation Skills®, a 90%attendance of all synchronous training modules and asynchronous components isrequired.
11.5 For BBCT Brain-Based Coaching Toolkit™, the requirements are: 90% of all synchronous training modules and asynchronous components, 100% completion of group mentoring modules and individual mentoring sessions, and passing the Performance Evaluation.
11.6 Participant is responsible for contacting NLI if heor she is unable to attend any sessions due to illness or any other emergency.Participant will be expected to complete all necessary materials andactivities, and fulfill any other course obligations of the program to make upthe missed content. Transferring to another cohort to catch up on missedsessions may incur a fee; please discuss this with your Education Consultant.
12. PROGRAM RECORDING
Withoutfurther consideration, Participant hereby grants permission to NLI to video/audio record them as a participant of anyNLI Program and they further consent to theuse of all photographic images and/orrecordings made of their voice and/or image,in whole or in part, for the use by NLI for thepurposes of internal training/coaching, skills assessment, and Program quality assurance, as NLI deemsnecessary.
Participant herebyirrevocably grants NLI permission to use Participant’s voice, image, andlikeness in any photograph, video, Internet site, audio recording, and in anyand all of its publications, including website entries (collectively“Promotional Materials”) without payment or any other form ofconsideration. Participant acknowledgesthat these Promotional Materials will become the property of NLI and will notbe returned. Participant herebyirrevocably authorizes NLI to edit, alter, copy, exhibit, publish, adapt,reproduce, modify, make derivative works, distribute, or otherwise use theParticipant’s voice, image, or likeness for the purposes of publicizing orpromoting NLI and/or the Programs. Participant waives the right to inspect or approve the finished productwherein the Participant’s voice, image, or likeness appears. Participant waives all rights to royaltiesand any other forms of compensation arising or related to the use ofPromotional Materials.
13. NON-DISCRIMINATION POLICY
It is the policy of NLIto ensure equal employment opportunity without discrimination or harassment onthe basis of race, color, religion, sex, sexual orientation, gender identity orexpression, age, disability, marital status, citizenship, national origin, orany other characteristic protected by law. NLI prohibits any such discrimination or harassment in any of itsactivities or operations, including but are not limited to, the recruitment andhiring of all personnel, the selection of vendors, and provision ofservices. All individuals are welcome toparticipate in NLI Programs regardless of race, color, religion, sex, sexualorientation, gender identity or expression, age, disability, marital status,citizenship, national origin, or any other characteristic protected bylaw. NLI is committed to providing aninclusive and welcoming learning environment for all individuals and does nottolerate any conduct by any employee, student, vendor, or any other participantthat unreasonably interferes with an individual’s ability to learn in anenvironment free of discrimination and harassment. Any participant who witnesses or has beensubjected to any discriminatory or harassing conduct is encouraged to reportthe incident to NLI. It is the policy ofNLI to investigate such reports promptly and thoroughly. NLI prohibits retaliation against anyindividual who reports discrimination or harassment or participates in aninvestigation of such reports.
14. GENERAL DISABILITY POLICY
NLI’s goal is to createan inclusive learning environment that meets the needs of each individualstudent by ensuring equal access to all individuals, regardless of ability ordisability. NLI is committed to providingequal opportunity and reasonable accommodations to individuals withdisabilities and prohibits discrimination on the basis of disability. NLI complies with all applicable federal,state, and local laws regarding disability discrimination andaccommodation. For requests regardingreasonable accommodations or any questions about NLI’s disability policy,please contact request must be sent via e-mail to the NLI Education Consultantin their region at NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com.
15. GRIEVANCE POLICY
NLI is committed toensuring the equitable treatment of every person and will strive to solve allgrievances in a timely and fair manner. Participants have the right to file a grievance regardingpresentation/content, facility concerns, or instructor/faculty behavior. NLI will address all grievances to the bestof its ability and proceed with any action, if warranted, to resolve theissue. A process for filing grievancescan be found below:
1. A Participant shouldfirst attempt to resolve the issue directly with the educator/instructor,staff, or participant with whom he or she has an issue. If a Participant does not feel comfortabledoing this or is unable to resolve the issue directly, the Participant shouldsubmit a written grievance to request must be sent via e-mail to the NLIEducation Consultant in their region at NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com within seven (7)business days. All written grievancessubmitted will be reviewed within seven (7) business days of receiving thecomplaint. request must be sent viae-mail to the NLI Education Consultant in their region at NA: education-na@neuroleadership.com, APAC: education-apac@neuroleadership.com, EMEA: education-emea@neuroleadership.com will work with allparties involved to resolve the issue.
2. If a Participantdoes not feel the issue is resolved adequately, a written request for an appealshould be sent to NLI for review. Thisappeal should include the original complaint and reason(s) the participant isunsatisfied with the resolution. Appealswill be reviewed, and a written response will be provided to the Participantwithin fourteen (14) business days. Allappeal decisions are final.
16. STATEMENT ON ETHICS, INTEGRITY, andTRANSPARENCY
As an InternationalCoaching Federation (“ICF“) accredited provider, NLI adheres to the ICF Code ofEthics. The ICF Code of Ethics describesthe ICF core values, ethical principles, and ethical standards of behavior forall ICF Professionals. NLI is committedto acting with integrity and transparency and holds itself and its participantsto the highest level of integrity. NLIdoes not engage in manipulative or dishonest sales tactics and strives toprovide a safe and ethical sales process and fair and equitable pricing for allprograms to ensure access and quality of training/education.
17. GOVERNING LAW
These Termsand Conditions shall be governed by and construed in accordance with all applicable federal,state, and local laws where an NLI entity operates, without regard to theprinciples of conflicts of laws thereof. In the event of any legal action to enforce or interpret these Terms andConditions, the sole and exclusive venue for such dispute is proper in thestate and federal courts for the relevant NLI entity.
18. FORCE MAJEURE
NLI shallnot be liable or responsible to the Participant, nor be deemed to havedefaulted under or breached these Terms and Conditions, for any failure ordelay in fulfilling or performing any term of these Terms and Conditions, whenand to the extent such failure or delay is caused by or results from thefollowing force majeure events (“Force Majeure Events“): (a) acts of God; (b) flood, fire, earthquake, or explosion; (c) war, invasion, hostilities (whether waris declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government order or law; (e)actions, embargoes, or blockades in effect onor after the date of these Terms and Conditions; (f) action by any governmentalauthority; (g) national or regional emergency; (h)strikes, labor stoppages, slowdowns, or other industrial disturbances; (i) shortage of adequate power or transportationfacilities; (j) public health emergencies and/or pandemic or epidemicrestrictions, and (k)other similar eventsbeyond the reasonable control of NLI as impacted by the Force Majeure Event. In the event NLI is unable to perform itsobligations under these Terms and Conditions due to a Force Majeure Event, NLI shall give notice to the other party, stating theperiod of time the occurrence is expected to continue. NLI shall usediligent efforts to end the failure or delay and ensure the effects of suchForce Majeure Event are minimized when reasonably possible. NLI shall resumethe performance of its obligations as soon as reasonably practicable after theremoval of the Force Majeure Event. This Section willbe in effect in all regions and countries in which NLI operates.
19. SURVIVAL OF TERMS
Notwithstandingany other provision of these Terms and Conditions, the provisions of Sections2, 3, 4, and 5 shall survive termination or expiration of these Terms andConditions. These terms will remain regardless of borders or location and willbe enforced in local jurisdiction by local laws.